If you’re evaluating Delighted for nps and customer survey software, the three strongest independent alternatives in our editorial ranking are AskNicely, Wootric (InMoment), SurveyMonkey CX. Each has a different best-fit buyer — the right choice depends on team size and workflow, not on which has the loudest review-site presence.
Why Delighted sometimes isn’t the right pick: Enterprise XM at scale (Qualtrics, InMoment XI better), B2B SaaS needing account-level closed-loop with field operations (AskNicely better), or buyers wary of the Symphony Technology Group post-PE pattern. See full “worst for” verdict →
9 Delighted alternatives
| Rank | Product | Best for | Target size | Pricing |
|---|---|---|---|---|
| #2 | AskNicely | Multi-location service businesses (franchise, hospitality, fitness, home services, 50-5,000 employees) and B2B SaaS ($10M-$500M revenue) where frontline managers need NPS as part of daily workflow. | 50-5,000 | ◐ Partial |
| #3 | Wootric (InMoment) | Existing InMoment XI customers wanting NPS as one input alongside other VoC signals, or B2B SaaS ($50M-$500M revenue) wanting NPS plus AI text analytics in one platform. | 200-10,000 | ○ Quote-only |
| #4 | SurveyMonkey CX | Existing SurveyMonkey customers (50-5,000 employees) wanting NPS without a separate vendor relationship and willing to absorb the Momentive vendor trust pattern. | 50-5,000 | ○ Quote-only |
| #5 | Promoter.io | Mid-market B2B SaaS and service businesses ($10M-$200M revenue, 50-1,000 employees) wanting NPS specialization with mature segmentation and stable predictable renewals. | 50-1,000 | ● Transparent |
| #6 | Customer Thermometer | Non-technical SMB buyers (5-200 employees) wanting one-click email CSAT or NPS for support, internal team feedback, or simple transactional satisfaction measurement. | 5-200 | ● Transparent |
| #7 | Retently | B2B SaaS SMB ($1M-$50M revenue, 5-200 employees) wanting NPS plus CSAT plus CES in one affordable platform with modern UX and closed-loop workflow. | 5-200 | ● Transparent |
| #8 | Qualaroo | Product and growth teams (mid-market, 50-1,000 employees) wanting in-app and on-website micro-survey targeting with NPS plus CSAT plus CES coverage. | 50-1,000 | ● Transparent |
| #9 | Simplesat | IT service providers and managed service providers (5-200 employees) running ticket-level CSAT and NPS against ConnectWise, HaloPSA, Autotask, or Freshservice workflows. | 5-200 | ● Transparent |
| #10 | Nicereply | Customer-support teams (10-500 agents) wanting per-ticket and per-agent CSAT, NPS, and CES embedded in Zendesk, Freshdesk, Help Scout, Front, or Intercom workflows. | 10-500 | ● Transparent |
Which alternative for which buyer
AskNicely
Modern NPS-pure-play with frontline operational closed-loop, raised $25M Series B in 2020.
Multi-location service businesses (franchise, hospitality, fitness, home services, 50-5,000 employees) and B2B SaaS ($10M-$500M revenue) where frontline managers need NPS as part of daily workflow.
SMB wanting fastest possible time-to-value (Delighted better), buyers needing deep AI text analytics (Wootric inside InMoment XI or Qualtrics better), or budget-constrained orgs running ad-hoc NPS.
Wootric (InMoment)
NPS module inside the InMoment XI Platform after 2019 acquisition, standalone brand thinning.
Existing InMoment XI customers wanting NPS as one input alongside other VoC signals, or B2B SaaS ($50M-$500M revenue) wanting NPS plus AI text analytics in one platform.
SMB wanting NPS-only purchase (Delighted, Retently, Promoter.io better), buyers needing fast standalone time-to-value, or budget-conscious orgs without broader VoC need.
SurveyMonkey CX
NPS and CX module of SurveyMonkey, factor Symphony Tech Group vendor trust pattern.
Existing SurveyMonkey customers (50-5,000 employees) wanting NPS without a separate vendor relationship and willing to absorb the Momentive vendor trust pattern.
NPS-only standalone purchases (Delighted, AskNicely, Retently better), buyers concerned about Symphony Tech Group PE pattern, or enterprise CX programs needing AI text analytics depth.
Promoter.io
NPS-specialized platform for mid-market with mature segmentation, narrower velocity than category leaders.
Mid-market B2B SaaS and service businesses ($10M-$200M revenue, 50-1,000 employees) wanting NPS specialization with mature segmentation and stable predictable renewals.
SMB wanting fastest possible time-to-value (Delighted better), multi-location field-team operations (AskNicely better), or buyers needing AI-led text analytics on open-ends.
Customer Thermometer
UK-built one-click email CSAT and NPS for non-technical buyers wanting embed-in-email simplicity.
Non-technical SMB buyers (5-200 employees) wanting one-click email CSAT or NPS for support, internal team feedback, or simple transactional satisfaction measurement.
Structured NPS programs at mid-market scale (Delighted, AskNicely better), B2B SaaS needing account-level closed-loop, or buyers needing AI text analytics.
Retently
Modern NPS plus CSAT plus CES platform for B2B SaaS SMB at affordable pricing.
B2B SaaS SMB ($1M-$50M revenue, 5-200 employees) wanting NPS plus CSAT plus CES in one affordable platform with modern UX and closed-loop workflow.
Enterprise CX programs (Qualtrics, InMoment XI better), multi-location service businesses (AskNicely better), or buyers needing the deepest integration ecosystem.
Related editorial
Last updated 2026-05-10. Rankings reflect editorial judgment based on the published Top 10 NPS and Customer Survey Software for 2026. We accept no vendor payments. Found something inaccurate? Tell us.