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NPS and Customer Survey Software · Rank #9 of 10

Simplesat review and pricing

IT and MSP-focused simple CSAT and NPS embedded in ConnectWise, HaloPSA, and Autotask.

By Simplesat · Founded 2018 · Lehi, UT · private

Simplesat is the IT and MSP-focused CSAT and NPS platform, founded 2018 in Lehi, Utah. Privately-held, founder-led. The product centers on ticket-level CSAT and NPS embedded into PSA tools used by IT service providers and managed service providers: ConnectWise PSA, HaloPSA, Autotask, Freshservice, ServiceNow, and Zendesk. Strengths: strongest PSA integration in the category (ConnectWise, HaloPSA, Autotask are dominant in IT and MSP), simple one-click CSAT in ticket-close emails, transparent SMB pricing, founder-led stable execution, and tight fit for IT and MSP buyer workflow. Best fit for IT service providers and managed service providers (5-200 employees) running ticket-level CSAT and NPS against PSA workflows. Trade-offs: narrow target market (IT and MSP, not general SMB or B2B SaaS), brand recognition limited outside MSP community, feature depth dramatically below Delighted and AskNicely for non-MSP use cases, AI text analytics limited, and not a fit for relational NPS programs or non-ticket-anchored feedback.

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Best for

IT service providers and managed service providers (5-200 employees) running ticket-level CSAT and NPS against ConnectWise, HaloPSA, Autotask, or Freshservice workflows.

Worst for

General SMB or B2B SaaS without MSP workflow (Delighted, Retently better), relational NPS programs, or buyers needing in-app or on-website feedback.

Vendor Trust Score

Is Simplesat a trustworthy vendor?

8.8/10
High trust
Pricing transparency
Published rates; no hidden fees
9.0
Contract fairness
Reasonable terms; no auto-renew traps
9.0
Incident response
How they handle outages and breaches
8.0
Post-acquisition behavior
Customer treatment after M&A or PE
9.5
Executive stability
Leadership churn over 24 months
9.0
Roadmap honesty
Public commitments held
8.5
Trust signal log
  • 2018-04-22
    Founded as IT and MSP-focused CSAT and NPS platform
  • 2022-04-22
    Reached 1,000+ MSP customer milestone, founder-led profitable execution
  • 2025-04-22
    Expanded HaloPSA integration depth for European MSPs
Vendor Trust is scored independently of product quality. A great product from an unfair vendor still earns a low trust score.
Review Intelligence

What 160 reviews actually say

Synthesized from G2, Capterra, Reddit, Trustpilot. Patterns >15% prevalence shown.

Last synthesized
2026-04-29

Praise patterns

  • Strongest PSA integration for MSPs
    87% →
  • Ticket-level CSAT in close emails
    78% →
  • ConnectWise and HaloPSA native
    71% →
  • Transparent SMB pricing
    51% →
  • Founder-led stable execution
    47% →

Complaint patterns

  • Narrow target market (MSP-only)
    38% →
  • Feature depth below Delighted for non-MSP
    31% →
  • AI text analytics limited
    31% ↑
Sentiment trend (6 months)
88/100 0 pts
12
01
02
03
04
05
Patterns are extracted from review corpus and human-verified. We surface trends, not anecdotes.
Verified Pricing

What buyers actually pay

84 anonymized deal disclosures · last updated 2026-05-01

Contribute your deal price
Company size Median annual
5-25 employees $1,200
25-100 employees $2,400
100+ employees $6,000
Verified pricing is crowdsourced from buyers under anonymity guarantees. Vendor-listed prices are validated against actual deals quarterly.
Compliance & Security

Auto-verified certifications

Verified 2026-05-01
SOC 2 Type II
ISO 27001
HIPAA
GDPR
CCPA
PCI DSS
FedRAMP

Editorial: Strengths

  • Strongest PSA integration for IT and MSP
  • Simple ticket-level CSAT in ticket-close emails
  • Native ConnectWise, HaloPSA, Autotask integration
  • Transparent SMB pricing
  • Founder-led stable execution
  • Useful for MSP renewals and account health

Editorial: Weaknesses

  • Narrow target market (IT and MSP)
  • Brand recognition limited outside MSP community
  • Feature depth below Delighted for non-MSP use cases
  • AI text analytics limited
  • Not a fit for relational NPS programs
  • Reporting depth below AskNicely

Key features & integrations

  • +Ticket-level CSAT, NPS, CES
  • +PSA integration (ConnectWise, HaloPSA, Autotask)
  • +Ticket-close email embed
  • +Closed-loop alerting
  • +Agent-level reporting
  • +20+ integrations
20+ integrations
ConnectWiseHaloPSAAutotaskFreshserviceZendeskServiceNow
Geography supported
Global; strongest in US, UK, Australia
Best fit
5-200 employees · IT service providers and MSPs
Editorial deep-dive

Read our full ranking of NPS and Customer Survey Software

Simplesat ranks #9 in our editorial review of 10 nps and customer survey software platforms. The deep-dive covers methodology, comparison tables, decision matrix, migration scoring, and FAQs.

Read the full ranking

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★ 4.4 public
#10
Nicereply
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#7
Retently
Modern NPS plus CSAT plus CES platform for B2B SaaS SMB at affordable pricing.
★ 4.7 public
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