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NPS and Customer Survey Software · Rank #7 of 10

Retently review and pricing

Modern NPS plus CSAT plus CES platform for B2B SaaS SMB at affordable pricing.

By Retently · Founded 2014 · Chisinau, Moldova / Delaware, US · private

Retently is a modern NPS plus CSAT plus CES platform founded 2014, with offices in Chisinau (Moldova) and Delaware (US). Privately-held, bootstrapped per public statements. The product covers NPS, CSAT, and CES collection through email, web, in-app, and SMS, with closed-loop alerting, basic text analytics, and integrations with Salesforce, HubSpot, Zapier, Slack, and Intercom. Strengths: all three metrics (NPS plus CSAT plus CES) in one affordable tool, modern UX, transparent SMB pricing, multi-language support, bootstrapped stable execution, and strong Intercom integration for B2B SaaS. Best fit for B2B SaaS SMB ($1M-$50M revenue, 5-200 employees) wanting all three metrics without separate vendor relationships. Trade-offs: brand recognition below Delighted and AskNicely, integration count narrower than Delighted (about 25 vs 40), enterprise XM depth absent, AI text analytics limited, and Support quality reportedly variable for free-tier users.

Visit Retently Vendor pricing Compare to Customer Thermometer
Best for

B2B SaaS SMB ($1M-$50M revenue, 5-200 employees) wanting NPS plus CSAT plus CES in one affordable platform with modern UX and closed-loop workflow.

Worst for

Enterprise CX programs (Qualtrics, InMoment XI better), multi-location service businesses (AskNicely better), or buyers needing the deepest integration ecosystem.

Vendor Trust Score

Is Retently a trustworthy vendor?

8.8/10
High trust
Pricing transparency
Published rates; no hidden fees
9.0
Contract fairness
Reasonable terms; no auto-renew traps
9.0
Incident response
How they handle outages and breaches
7.5
Post-acquisition behavior
Customer treatment after M&A or PE
9.5
Executive stability
Leadership churn over 24 months
9.0
Roadmap honesty
Public commitments held
8.5
Trust signal log
  • 2014-04-22
    Founded as modern NPS plus CSAT plus CES platform for B2B SaaS
  • 2022-04-22
    Reached 1,500+ B2B SaaS customer milestone, bootstrapped profitable execution
  • 2024-09-22
    Retently AI launched for response analysis
Vendor Trust is scored independently of product quality. A great product from an unfair vendor still earns a low trust score.
Review Intelligence

What 180 reviews actually say

Synthesized from G2, Capterra, Reddit, Trustpilot. Patterns >15% prevalence shown.

Last synthesized
2026-04-29

Praise patterns

  • All three metrics in one tool
    87% →
  • Modern UX
    71% →
  • Affordable transparent pricing
    64% →
  • Strong Intercom integration
    47% →

Complaint patterns

  • Brand recognition below Delighted
    41% →
  • Integration count narrower than Delighted
    38% →
  • AI text analytics limited
    31% ↑
Sentiment trend (6 months)
85/100 +1 pts
12
01
02
03
04
05
Patterns are extracted from review corpus and human-verified. We surface trends, not anecdotes.
Verified Pricing

What buyers actually pay

96 anonymized deal disclosures · last updated 2026-05-01

Contribute your deal price
Company size Median annual
5-50 employees $720
50-200 employees $2,400
200+ employees $7,200
Verified pricing is crowdsourced from buyers under anonymity guarantees. Vendor-listed prices are validated against actual deals quarterly.
Compliance & Security

Auto-verified certifications

Verified 2026-05-01
SOC 2 Type II
ISO 27001
HIPAA
GDPR
CCPA
PCI DSS
FedRAMP

Editorial: Strengths

  • All three metrics (NPS, CSAT, CES) in one tool
  • Modern UX
  • Affordable transparent SMB pricing
  • Multi-language support
  • Bootstrapped stable execution
  • Strong Intercom integration

Editorial: Weaknesses

  • Brand recognition below Delighted
  • Integration count narrower than Delighted
  • No enterprise XM depth
  • AI text analytics limited
  • Support quality variable for free-tier users
  • Reporting depth below AskNicely

Key features & integrations

  • +NPS, CSAT, CES surveys
  • +Email, web, in-app, SMS distribution
  • +Closed-loop alerting
  • +Multi-language support
  • +Salesforce, HubSpot, Intercom integrations
  • +25+ integrations
25+ integrations
SalesforceHubSpotIntercomSlackZapierPipedrive
Geography supported
Global; strongest in US, EU, UK
Best fit
5-200 employees · B2B SaaS SMB and mid-market
Editorial deep-dive

Read our full ranking of NPS and Customer Survey Software

Retently ranks #7 in our editorial review of 10 nps and customer survey software platforms. The deep-dive covers methodology, comparison tables, decision matrix, migration scoring, and FAQs.

Read the full ranking

Closest alternatives in NPS and Customer Survey Software

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★ 4.7 public
#8
Qualaroo
ProProfs-owned in-app survey and NPS platform with limited brand attention inside sprawling ProProfs portfolio.
★ 4.4 public
#5
Promoter.io
NPS-specialized platform for mid-market with mature segmentation, narrower velocity than category leaders.
★ 4.4 public
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