Enterprise CX programs (Qualtrics, InMoment XI better), multi-location service businesses (AskNicely better), or buyers needing the deepest integration ecosystem.
B2B SaaS SMB ($1M-$50M revenue, 5-200 employees) wanting NPS plus CSAT plus CES in one affordable platform with modern UX and closed-loop workflow.
Why we say this
Editorial pulled these weaknesses from Retently’s product card in our Top 10 NPS and Customer Survey Software for 2026:
- ! Brand recognition below Delighted
- ! Integration count narrower than Delighted
- ! No enterprise XM depth
- ! AI text analytics limited
- ! Support quality variable for free-tier users
- ! Reporting depth below AskNicely
If Retently is wrong for you, consider these instead
Same NPS and Customer Survey Software category, different best-fit buyer.
Best for
Multi-location service businesses (franchise, hospitality, fitness, home services, 50-5,000 employees) and B2B SaaS ($10M-$500M revenue) where frontline managers need NPS as part of daily workflow.
See full profile →Best for
Mid-market B2B SaaS and service businesses ($10M-$200M revenue, 50-1,000 employees) wanting NPS specialization with mature segmentation and stable predictable renewals.
See full profile →Best for
IT service providers and managed service providers (5-200 employees) running ticket-level CSAT and NPS against ConnectWise, HaloPSA, Autotask, or Freshservice workflows.
See full profile →Related editorial
Last updated 2026-05-10. Editorial verdict based on the published Top 10 NPS and Customer Survey Software for 2026 ranking. Disagree? Tell us.