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NPS and Customer Survey Software · Rank #10 of 10

Nicereply review and pricing

Support-centric CSAT and NPS embedded in Zendesk, Freshdesk, and Help Scout for support teams.

By Nicereply · Founded 2010 · Bratislava, Slovakia · private

Nicereply is the support-centric CSAT and NPS platform, founded 2010 in Bratislava, Slovakia. Privately-held, bootstrapped per public statements, founder-led. The product centers on per-ticket and per-agent CSAT, NPS, and CES feedback embedded in customer-support workflows: Zendesk, Freshdesk, Help Scout, Front, Intercom, LiveAgent, and Pipedrive. Strengths: tight integration with major support help-desk platforms (Zendesk, Freshdesk, Help Scout, Front), agent-level scorecards and leaderboards, transparent SMB pricing, founder-led stable execution since 2010, EU-hosted with GDPR-native compliance, and multi-language survey support. Best fit for customer-support teams (10-500 agents) wanting per-ticket and per-agent CSAT and NPS embedded in help-desk workflow. Trade-offs: narrow focus on support workflows (not a fit for relational NPS, marketing CSAT, or product feedback), feature depth below Delighted for non-support use cases, brand recognition below Delighted and AskNicely, AI text analytics limited, and Support team focus means less B2B account-level closed-loop than AskNicely.

Visit Nicereply Vendor pricing Compare to Simplesat
Best for

Customer-support teams (10-500 agents) wanting per-ticket and per-agent CSAT, NPS, and CES embedded in Zendesk, Freshdesk, Help Scout, Front, or Intercom workflows.

Worst for

Relational NPS programs (Delighted, AskNicely better), B2B account-level CX (AskNicely better), or buyers needing in-app or on-website feedback (Qualaroo better).

Vendor Trust Score

Is Nicereply a trustworthy vendor?

8.8/10
High trust
Pricing transparency
Published rates; no hidden fees
9.0
Contract fairness
Reasonable terms; no auto-renew traps
9.0
Incident response
How they handle outages and breaches
8.0
Post-acquisition behavior
Customer treatment after M&A or PE
9.5
Executive stability
Leadership churn over 24 months
9.0
Roadmap honesty
Public commitments held
8.5
Trust signal log
  • 2010-04-22
    Founded in Bratislava, Slovakia as support-centric CSAT platform
  • 2018-04-22
    Reached 1,000+ customer-support team milestone, bootstrapped profitable execution
  • 2024-04-22
    Expanded Front and Intercom integration depth
Vendor Trust is scored independently of product quality. A great product from an unfair vendor still earns a low trust score.
Review Intelligence

What 140 reviews actually say

Synthesized from G2, Capterra, Reddit, Trustpilot. Patterns >15% prevalence shown.

Last synthesized
2026-04-29

Praise patterns

  • Tight help-desk integration
    87% →
  • Agent-level scorecards
    78% →
  • EU-hosted GDPR-native
    64% →
  • Transparent SMB pricing
    51% →
  • Founder-led stable execution
    47% →

Complaint patterns

  • Narrow focus on support workflows
    41% →
  • Feature depth below Delighted for non-support
    38% →
  • AI text analytics limited
    31% ↑
Sentiment trend (6 months)
84/100 0 pts
12
01
02
03
04
05
Patterns are extracted from review corpus and human-verified. We surface trends, not anecdotes.
Verified Pricing

What buyers actually pay

84 anonymized deal disclosures · last updated 2026-05-01

Contribute your deal price
Company size Median annual
10-25 agents $1,200
25-100 agents $3,600
100+ agents $12,000
Verified pricing is crowdsourced from buyers under anonymity guarantees. Vendor-listed prices are validated against actual deals quarterly.
Compliance & Security

Auto-verified certifications

Verified 2026-05-01
SOC 2 Type II
ISO 27001
HIPAA
GDPR
CCPA
PCI DSS
FedRAMP

Editorial: Strengths

  • Tight integration with major help-desk platforms
  • Agent-level scorecards and leaderboards
  • Transparent SMB pricing
  • Founder-led stable execution since 2010
  • EU-hosted, GDPR-native
  • Multi-language survey support

Editorial: Weaknesses

  • Narrow focus on support workflows
  • Feature depth below Delighted for non-support
  • Brand recognition below Delighted
  • AI text analytics limited
  • Less B2B account-level closed-loop than AskNicely
  • Not a fit for relational NPS programs

Key features & integrations

  • +Per-ticket CSAT, NPS, CES
  • +Help-desk integration (Zendesk, Freshdesk, Help Scout, Front)
  • +Agent-level scorecards
  • +Multi-language support
  • +Closed-loop alerting
  • +15+ integrations
15+ integrations
ZendeskFreshdeskHelp ScoutFrontIntercomPipedrive
Geography supported
Global; strongest in EU, UK, US
Best fit
10-500 employees · Customer-support teams
Editorial deep-dive

Read our full ranking of NPS and Customer Survey Software

Nicereply ranks #10 in our editorial review of 10 nps and customer survey software platforms. The deep-dive covers methodology, comparison tables, decision matrix, migration scoring, and FAQs.

Read the full ranking

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★ 4.8 public
#8
Qualaroo
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★ 4.4 public
#7
Retently
Modern NPS plus CSAT plus CES platform for B2B SaaS SMB at affordable pricing.
★ 4.7 public
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