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NPS and Customer Survey Software · Rank #1 of 10

Delighted review and pricing

Long-running NPS-pure-play leader, factor Momentive corporate orbit and slowing post-2023 velocity.

By Momentive (Delighted by Momentive) · Founded 2013 · Palo Alto, CA · pe backed

Delighted is the long-running NPS-pure-play leader, founded 2013. Acquired by SurveyMonkey in 2018 for an undisclosed amount, then carried through the 2021 SurveyMonkey rebrand to Momentive, the failed Zendesk acquisition attempt in February 2022, the Symphony Technology Group take-private of June 2023 at $1.5B, and the partial revert to the SurveyMonkey brand in March 2024 (with Delighted retained as a sub-brand under Momentive). The product centers on fast NPS, CSAT, and CES program setup with email, web, in-app, SMS, and link distribution; closed-loop alerting; basic text analytics on open-ends; and clean Salesforce, HubSpot, Zendesk, Slack, and Segment integrations. Strengths: fastest time-to-value in the category (initial NPS program live in under an hour), clean UX, mature integration set, transparent SMB pricing, and a large installed base across SMB and tech-forward mid-market. Best fit for SMB and mid-market ($1M-$200M revenue, 10-500 employees) wanting to launch structured NPS programs with minimal setup. Trade-offs: product velocity has visibly slowed since the 2023 Symphony Technology Group take-private; AI feature investment has been routed to the broader SurveyMonkey CX module rather than into Delighted itself; pricing escalations of 8-15% have been reported by mid-market buyers at renewal post-2023; executive churn at the Momentive parent during the rebrand-and-revert cycle has affected roadmap continuity; and feature depth around panel management, advanced segmentation, and B2B account-level closed-loop sits below AskNicely and Retently.

Visit Delighted Vendor pricing Compare to AskNicely
Best for

SMB and mid-market (10-500 employees, $1M-$200M revenue) launching structured NPS programs fast with email, web, and in-app distribution and mature CRM closed-loop.

Worst for

Enterprise XM at scale (Qualtrics, InMoment XI better), B2B SaaS needing account-level closed-loop with field operations (AskNicely better), or buyers wary of the Symphony Technology Group post-PE pattern.

Vendor Trust Score

Is Delighted a trustworthy vendor?

6.4/10
Mixed
Pricing transparency
Published rates; no hidden fees
7.5
Contract fairness
Reasonable terms; no auto-renew traps
6.5
Incident response
How they handle outages and breaches
7.5
Post-acquisition behavior
Customer treatment after M&A or PE
5.5
Executive stability
Leadership churn over 24 months
5.5
Roadmap honesty
Public commitments held
6.0
Trust signal log
  • 2018-10-22
    SurveyMonkey acquired Delighted for an undisclosed sum
  • 2021-06-15
    SurveyMonkey rebranded to Momentive, Delighted retained as sub-brand
  • 2022-02-22
    Zendesk acquisition of Momentive (parent) collapsed
  • 2023-06-22
    Symphony Technology Group take-private of Momentive at $1.5B
  • 2024-03-22
    Momentive reverted to SurveyMonkey brand, Delighted retained
  • 2025-02-22
    Mid-market buyers reported 8-15% renewal escalations and visible velocity slowdown
Vendor Trust is scored independently of product quality. A great product from an unfair vendor still earns a low trust score.
Review Intelligence

What 720 reviews actually say

Synthesized from G2, Capterra, Reddit, Trustpilot. Patterns >15% prevalence shown.

Last synthesized
2026-04-29

Praise patterns

  • Fastest time-to-value in NPS
    87% →
  • Clean uncluttered UX
    78% →
  • Mature CRM and support integrations
    71% →
  • Transparent SMB pricing
    64% ↓
  • Reliable email and web distribution
    51% →

Complaint patterns

  • Product velocity slowed post-2023 take-private
    47% ↑
  • Renewal price escalations of 8-15%
    41% ↑
  • AI investment routed elsewhere inside Momentive
    38% ↑
  • B2B account-level closed-loop depth limited
    31% →
Sentiment trend (6 months)
74/100 -2 pts
12
01
02
03
04
05
Representative voices

  • “Delighted is still the fastest path to live NPS, but the product has not moved much since 2023. Our renewal came in 12% higher with no new features.”

    Head of Customer Success, Series C SaaS· G2 · 2026-02-14

Patterns are extracted from review corpus and human-verified. We surface trends, not anecdotes.
Verified Pricing

What buyers actually pay

248 anonymized deal disclosures · last updated 2026-05-01

Contribute your deal price
Company size Median annual
10-50 employees $1,200
50-500 employees $7,200
500+ employees $32,000
Verified pricing is crowdsourced from buyers under anonymity guarantees. Vendor-listed prices are validated against actual deals quarterly.
Compliance & Security

Auto-verified certifications

Verified 2026-05-01
SOC 2 Type II
ISO 27001
HIPAA
GDPR
CCPA
PCI DSS
FedRAMP

Editorial: Strengths

  • Fastest time-to-value in the category
  • Clean uncluttered UX
  • Mature CRM, support, and CS integration set
  • Transparent SMB pricing tiers
  • Large installed base across SMB and tech mid-market
  • Native integrations with Salesforce, HubSpot, Zendesk, Slack, Segment

Editorial: Weaknesses

  • Product velocity visibly slowed post-2023 Symphony Tech Group take-private
  • AI investment routed to SurveyMonkey CX rather than Delighted itself
  • Renewal price escalations of 8-15% reported by mid-market buyers
  • Executive churn at Momentive parent affecting roadmap continuity
  • Panel and B2B account-level closed-loop depth below AskNicely
  • Standalone brand position uncertain inside Momentive portfolio

Key features & integrations

  • +NPS, CSAT, and CES surveys
  • +Email, web, in-app, SMS, link distribution
  • +Closed-loop alerting
  • +Basic open-end text analytics
  • +Segmentation and trends
  • +Salesforce, HubSpot, Zendesk, Slack integrations
  • +40+ integrations
40+ integrations
SalesforceHubSpotZendeskSlackSegmentIntercom
Geography supported
Global; strongest in US, UK, Canada, Australia
Best fit
10-500 employees · SMB and tech-forward mid-market NPS programs
Editorial deep-dive

Read our full ranking of NPS and Customer Survey Software

Delighted ranks #1 in our editorial review of 10 nps and customer survey software platforms. The deep-dive covers methodology, comparison tables, decision matrix, migration scoring, and FAQs.

Read the full ranking

Closest alternatives in NPS and Customer Survey Software

#2
AskNicely
Modern NPS-pure-play with frontline operational closed-loop, raised $25M Series B in 2020.
★ 4.7 partial
#3
Wootric (InMoment)
NPS module inside the InMoment XI Platform after 2019 acquisition, standalone brand thinning.
★ 4.4 opaque
#4
SurveyMonkey CX
NPS and CX module of SurveyMonkey, factor Symphony Tech Group vendor trust pattern.
★ 4.3 opaque
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