Enterprise XM at scale (Qualtrics, InMoment XI better), B2B SaaS needing account-level closed-loop with field operations (AskNicely better), or buyers wary of the Symphony Technology Group post-PE pattern.
SMB and mid-market (10-500 employees, $1M-$200M revenue) launching structured NPS programs fast with email, web, and in-app distribution and mature CRM closed-loop.
Why we say this
Editorial pulled these weaknesses from Delighted’s product card in our Top 10 NPS and Customer Survey Software for 2026:
- ! Product velocity visibly slowed post-2023 Symphony Tech Group take-private
- ! AI investment routed to SurveyMonkey CX rather than Delighted itself
- ! Renewal price escalations of 8-15% reported by mid-market buyers
- ! Executive churn at Momentive parent affecting roadmap continuity
- ! Panel and B2B account-level closed-loop depth below AskNicely
- ! Standalone brand position uncertain inside Momentive portfolio
If Delighted is wrong for you, consider these instead
Same NPS and Customer Survey Software category, different best-fit buyer.
Best for
Existing InMoment XI customers wanting NPS as one input alongside other VoC signals, or B2B SaaS ($50M-$500M revenue) wanting NPS plus AI text analytics in one platform.
See full profile →Best for
Existing SurveyMonkey customers (50-5,000 employees) wanting NPS without a separate vendor relationship and willing to absorb the Momentive vendor trust pattern.
See full profile →Best for
Non-technical SMB buyers (5-200 employees) wanting one-click email CSAT or NPS for support, internal team feedback, or simple transactional satisfaction measurement.
See full profile →Related editorial
Last updated 2026-05-10. Editorial verdict based on the published Top 10 NPS and Customer Survey Software for 2026 ranking. Disagree? Tell us.