Australia verdict (TL;DR)
Verified 2026-05-24Australian auto dialer adoption is constrained by the Do Not Call Register Act 2006 and ACMA telemarketing rules, which require DNC list screening, consent records and time-of-day restrictions. JustCall and Aircall dominate Aussie SDR cold-calling at B2B SaaS scale-ups. Dialpad has strong Aussie mid-market footprint. Orum is the AI parallel-dialer pick at Aussie B2B SaaS doing high-volume outbound. Five9 and Genesys Engage hold Aussie enterprise contact-centre dialing. PhoneBurner, Nooks and Outplay serve specific Aussie niches. RingCentral and ConnectAndSell have smaller Aussie footprints. Most credible deployments need ACMA-aware DNC screening.
Picks for Australia
- Aussie B2B SaaS SDR team doing high-volume cold outbound: orum Orum parallel-dialer is the choice for Aussie B2B SDR teams scaling outbound. AUD per-seat pricing transparent, integrates with Salesloft, Outreach and Apollo.
- Aussie B2B SaaS sales team needing modern cloud dialing: justcall JustCall is the default Aussie B2B SaaS SDR dialer in the 10-100 seat range. AUD billing, HubSpot and Salesforce integration, Aussie phone numbers natively.
- Aussie SaaS scale-up wanting cloud phone plus dialing: aircall Aircall has strong Aussie scale-up presence at 20-200 seat sales teams. Good fit where the sales org wants a unified cloud phone plus dialer.
- Aussie mid-market with broader cloud-comms needs: dialpad Dialpad has strong Aussie mid-market footprint particularly where AI call coaching matters. Default at Aussie SaaS sales orgs wanting AI-augmented dialer plus contact-centre features.
- Aussie enterprise contact centre with mass outbound: five9 Five9 has notable Aussie enterprise contact-centre deployments at insurance and utility outbound teams. ACMA DNC integration and predictive dialing.
- Aussie B2B SaaS doing AI-assisted dialing with team coaching: nooks Nooks AI dialer plus virtual sales floor fits Aussie B2B SaaS distributed sales teams. Growing Aussie scale-up adoption since 2024.
How the auto dialer software market looks in Australia
Australian auto dialer adoption sits inside one of the tighter regulatory environments globally for outbound calling. The Do Not Call Register Act 2006 (administered by ACMA) prohibits unsolicited telemarketing to numbers on the Do Not Call Register without consent, with limited exemptions for charities, registered political parties and research bodies. The Register has over 11 million numbers registered, including most Aussie residential and many mobile numbers. ACMA has issued multi-million-dollar penalties to Aussie and international operators for DNC breaches (most recently to Telstra and several outbound contact centres). The Telecommunications Act 1997 and Telemarketing and Research Calls Industry Standard impose time-of-day limits (no calls before 9am or after 8pm weekdays, no calls before 9am or after 5pm Saturday, no calls Sunday or public holidays) and call-handling requirements (caller identification, prompt unmute on answer).
The buyer split is sharper than in the US. Aussie B2B SaaS SDR teams (Atlassian-adjacent, SafetyCulture, Linktree, Culture Amp, Employment Hero, Deputy, Octopus Deploy, Go1, WiseTech, Pro Medicus, Megaport) skew toward JustCall, Aircall and Orum for cold-outbound. Most calling is B2B which is exempt from DNC Register restrictions but ACMA Spam Act 2003 and Privacy Act APP 7 obligations still apply. AI parallel dialers (Orum, Nooks) gained sharp adoption in 2024-2026 as Aussie sales orgs tried to recover SDR productivity after the post-2022 funding environment.
Aussie enterprise contact-centre dialing runs at insurers (IAG, Suncorp, AAMI, Allianz Australia, Bupa, Medibank, NIB), utilities (AGL, Origin, EnergyAustralia), banks (CBA, NAB, ANZ, Westpac for outbound retention) and BPO operators (Probe Group, Acquire BPO, Concentrix Australia). Five9, Genesys Engage, NICE CXone (not in ranking) and Aussie-specific contact-centre platforms (Connect Now, Sentral, Macquarie Telecom) dominate this segment. ACMA DNC Register integration is mandatory and most credible Aussie enterprise dialer deployments include automated DNC screening on every dial.
Auto dialers in Australia must comply with the Do Not Call Register Act 2006, the Telecommunications Act 1997, the Telemarketing and Research Calls Industry Standard 2017, the Spam Act 2003, the Privacy Act 1988 (APP 7 direct marketing, APP 3 collection, APP 11 security), and the Australian Consumer Law. The DNC Register Act requires screening of outbound calls against the Aussie DNC Register within 30 days of the call (washes must be current). B2B calls to publicly-listed business numbers are exempt from DNC. The Industry Standard imposes time-of-day restrictions (no calls before 9am or after 8pm Mon-Fri, no calls before 9am or after 5pm Saturday, no Sunday or public holiday calls), caller identification requirements, prompt unmute on answer, and a maximum 10-second abandoned-call rate of 3% per day. ACMA penalties exceed A$2.2M for repeat breaches. The Telecommunications Consumer Protections Code (TCP Code) C628:2019 governs consumer outbound. Privacy Act APP 7.3 requires opt-out mechanisms on direct marketing. The Spam Act 2003 covers SMS-based outbound. The Online Safety Act 2021 covers harmful communications. Federal-government outbound requires IRAP-assessed vendor hosting. APRA-regulated outbound (banks, insurers) requires CPS 234 information-security on dialing systems. AML/CTF Act 2006 obligations may apply where outbound dialers process financial-services data.
Quick comparison, ranked for Australia
| Product | Best for | Starts at | 10-emp/mo* | Pricing | G2 | Geo |
|---|---|---|---|---|---|---|
| 1 Orum | B2B SDR teams outbound at scale | $0 + $250/emp | $2500 | 4.7 | North America +1 | |
| 4 JustCall | SMB and mid-market sales | $0 + $29/emp | $290 | 4.3 | North America +3 | |
| 6 Aircall | SMB and mid-market unified comms | $0 + $30/emp | $300 | 4.3 | Europe +2 | |
| 7 Dialpad | Mid-market unified comms | $0 + $27/emp | $270 | 4.4 | North America +2 | |
| 2 Five9 | Enterprise contact center | Quote | - | 4.0 | North America +2 | |
| 3 Nooks | Modern B2B SDR teams | $0 + $200/emp | $2000 | 4.8 | North America +1 | |
| 5 PhoneBurner | Inside-sales reps | $0 + $149/emp | $1490 | 4.6 | North America | |
| 9 ConnectAndSell | B2B outbound premium | Quote | - | 4.3 | North America | |
| 8 RingCentral Engage | Enterprise contact center | Quote | - | 3.9 | North America +2 | |
| 10 Genesys Engage | Fortune-500 enterprise contact center | Quote | - | 4.0 | Global |
*10-employee monthly cost = base fee + (per-employee × 10) using the lowest published tier. For opaque-pricing vendors, no value is shown.
What buyers in Australia actually pay
Median annual deal size by employee band, in AUD. Crowdsourced from anonymized buyer disclosures.
| Product | Employee band | Median annual (AUD) | Sample | Notes |
|---|---|---|---|---|
| Orum | Aussie SDR team 20-100 seats | A$96,000 | 18 | Orum parallel dialer AUD per seat per year |
| JustCall | Aussie SaaS sales 10-100 seats | A$14,400 | 38 | JustCall Team/Pro AUD per seat per year |
| Aircall | Aussie SaaS sales 20-200 seats | A$18,000 | 32 | Aircall Essentials/Professional AUD per seat per year |
| Dialpad | Aussie mid-market 50-500 seats | A$22,000 | 26 | Dialpad Ai Sales Center AUD per seat per year |
| Five9 | Aussie enterprise 100-2,000 seats | A$285,000 | 14 | Five9 Outbound + DNC Register integration AUD enterprise |
| Nooks | Aussie SaaS sales 10-50 seats | A$38,000 | 16 | Nooks Pro AUD per seat per year |
| PhoneBurner | Aussie SaaS sales 10-50 seats | A$7,200 | 22 | PhoneBurner Standard AUD per seat per year |
Australia-built or Australia-strong vendors worth knowing
Not yet ranked in our global top 10, but credible options for Australia buyers and worth a shortlist.
Aircall ANZ
Visit ↗Aircall has a Sydney commercial team and the strongest Aussie SaaS scale-up footprint among modern cloud dialers. Native Aussie phone numbers and DNC integration on enterprise tier.
Dialpad ANZ
Visit ↗Dialpad has strong Aussie mid-market presence and a Sydney commercial team. AI Voice Intelligence is widely adopted at Aussie sales orgs.
Macquarie Telecom
Visit ↗Aussie-headquartered telco with contact-centre platform. Used at federal-government and APRA-regulated outbound where Aussie sovereign telecoms is mandatory.
Connect Now (Telstra)
Visit ↗Telstra-operated contact-centre dialing platform. Used at large Aussie enterprise outbound where existing Telstra-corporate relationship is the procurement default.
All 10, ranked for Australia
Same intelligence as the global ranking, vendor trust, review patterns, verified pricing, compliance, reordered for the Australia market.
Orum
AI parallel dialer leader with consistently 4x+ meeting-set rate over single-line dialers.
Orum launched 2019 (founder Jason Dorfman) and closed a $45M Series B Apr 2022 led by Tiger Global. The platform pioneered the modern parallel-dialer category: AI-driven prospect prioritization plus simultaneous calling of 3-8 leads, maximizing meeting-set rate per SDR-hour. Wins on parallel-dialing depth, modern UX, and PLG SDR-team adoption. Loses on enterprise contact-center coverage (parallel dialing is regulated differently in some jurisdictions) and brand mindshare in traditional inside-sales procurement defaults.
B2B SDR teams (50-2000 SDRs) running outbound prospecting at scale.
High-volume contact-center BPOs (Five9 + Genesys fit better); inbound-heavy programs.
Strengths
- AI parallel dialer with 3-8 simultaneous lines
- Consistently 4x+ meeting-set rate vs single-line dialers
- AI-driven prospect prioritization and routing
- Native Salesforce + HubSpot + Outreach + Salesloft integration
- Modern UX with strong SDR-team customer reputation
- Mid-market and upper-mid-market PLG adoption
Weaknesses
- Enterprise contact-center coverage limited
- Parallel dialing regulated differently in some jurisdictions (TCPA compliance complexity)
- Capital base smaller than Five9 + Genesys
- Customer-support quality varies in EMEA hours
Pricing tiers
partial- StarterPer-SDR-tiered; 3-line parallel$0+$250 /mo +/emp
- Pro5-line parallel; AI prioritization$0+$400 /mo +/emp
- Enterprise8-line parallel; multi-team governanceQuote
- · Per-minute charges on outbound calls
- · Per-SDR seat charges
Key features
- +AI parallel dialer (3-8 lines)
- +AI-driven prospect prioritization
- +Salesforce + HubSpot + Outreach + Salesloft integration
- +Voicemail drop and answering-machine detection
- +Local-presence dialing
- +Call recording + conversation intelligence
- +TCPA compliance tools
- +Modern UX with SDR-team focus
JustCall
Modern unified-comms with auto-dialer + SMS + voice for Salesforce-anchored mid-market.
JustCall launched 2016 by SaaS Labs and closed a $35M Series A 2022 led by Sapphire Ventures. The platform serves SMB and mid-market with unified comms (voice + SMS + WhatsApp) plus auto-dialer + sales-engagement features. Wins on Salesforce + HubSpot integration depth, affordable mid-market pricing, and broad feature breadth. Loses on enterprise contact-center coverage and parallel-dialer depth versus Orum + Nooks.
SMB and mid-market Salesforce-anchored sales teams (10-500 SDRs) wanting unified comms with auto-dialer.
Pure B2B SDR parallel-dialing (Orum + Nooks fit better); enterprise contact-center.
Strengths
- Strong Salesforce + HubSpot + Pipedrive integration
- Affordable mid-market pricing
- Unified voice + SMS + WhatsApp on one platform
- Auto-dialer + sales-engagement features
- Modern UX with broad mid-market adoption
- JustCall AI for conversation insights
Weaknesses
- Enterprise contact-center coverage thinner
- Parallel-dialer depth versus Orum + Nooks lower
- Customer-support quality varies in APAC hours
- Some legacy customers report platform-stability issues at peak load
Pricing tiers
public- EssentialsPer-user; basic dialer$0+$29 /mo +/emp
- TeamPer-user; auto-dialer + AI features$0+$49 /mo +/emp
- ProPer-user; sales-engagement + conversation-intelligence$0+$89 /mo +/emp
- BusinessEnterprise featuresQuote
- · Per-minute outbound charges
- · Number rental costs
Key features
- +Auto-dialer (single-line + multi-line)
- +Unified voice + SMS + WhatsApp
- +Salesforce + HubSpot + Pipedrive integration
- +JustCall AI for conversation insights
- +Call recording + transcription
- +Local-presence dialing
- +Power-dialer
- +Modern UX
Aircall
Modern unified-comms platform with built-in auto-dialer and deep CRM integrations.
Aircall launched 2014 and closed a $120M Series D Jun 2021 at $1B+ valuation. The platform serves SMB and mid-market with unified comms + auto-dialer + sales-engagement features. Wins on modern UX, deep CRM integrations (100+), and EU-data-residency. Loses on enterprise scalability and parallel-dialer depth versus Orum + Nooks.
SMB and mid-market with unified-comms + auto-dialer needs and EU compliance requirements.
Modern PLG SDR parallel-dialing (Orum + Nooks fit better); enterprise contact-center.
Strengths
- Modern UX with strong customer reputation
- Deep CRM integrations (Salesforce, HubSpot, Pipedrive, Zoho)
- EU-data-residency native
- 100+ pre-built integrations
- Aircall AI for conversation insights
- Unified voice + SMS + WhatsApp
Weaknesses
- Enterprise scalability limited
- Parallel-dialer depth versus Orum + Nooks lower
- Pricing complexity at higher tiers
- Customer-support quality varies
Pricing tiers
public- EssentialsPer-user; basic dialer$0+$30 /mo +/emp
- ProfessionalPer-user; auto-dialer + AI features$0+$50 /mo +/emp
- CustomEnterprise featuresQuote
- · Per-minute outbound charges
Key features
- +Auto-dialer (single-line + multi-line)
- +Unified voice + SMS
- +100+ CRM and sales-stack integrations
- +Aircall AI for conversation insights
- +Call recording + transcription
- +Local-presence dialing
- +Power-dialer
- +Modern UX
Dialpad
AI-conversation-intelligence built-in across dialer + meeting + contact-center.
Dialpad launched 2011 and closed a $170M Series F Dec 2021 at $2.2B valuation. The platform was acquired by Owl Rock Capital + Iconiq Capital partnership Mar 2022. Dialpad AI is built-in across the platform: dialer, meeting, contact-center, sales-coach. Wins on AI breadth and unified-comms platform. Loses on post-PE product investment trajectory and parallel-dialer depth.
Mid-market wanting unified voice + meeting + AI-coaching on one platform.
Pure parallel-dialer needs (Orum + Nooks fit better); SMB on tight budget.
Strengths
- Dialpad AI built-in across dialer + meeting + contact-center
- Modern UX with strong customer reputation
- Unified voice + meeting + SMS + contact-center
- Strong CRM integrations
- Mobile + desktop apps
- AI coaching for sales reps
Weaknesses
- Post-PE product investment trajectory questions
- Parallel-dialer depth versus Orum + Nooks lower
- Pricing complexity at enterprise scale
- Customer-support quality varies
Pricing tiers
public- StandardPer-user; basic dialer + AI$0+$27 /mo +/emp
- ProPer-user; advanced AI features$0+$35 /mo +/emp
- EnterpriseCustom featuresQuote
- · Per-minute outbound charges
- · Contact-center add-on charges
Key features
- +Dialpad AI built-in across platform
- +Auto-dialer + power-dialer
- +Unified voice + meeting + SMS
- +AI coaching for sales reps
- +Strong CRM integrations
- +Modern UX
- +Mobile + desktop apps
- +Contact-center add-on
Five9
NASDAQ:FIVN contact-center suite with mature predictive and progressive auto-dialer.
Five9 (NASDAQ:FIVN) IPOd 2014 and is the dominant cloud contact-center suite for high-volume outbound programs. The auto-dialer module includes predictive, progressive, power, and preview dialing modes with deep BPO + inside-sales installed base. Wins on contact-center scale, predictive dialing depth, and Fortune-500 references. Loses on B2B SDR-team modern UX (Orum + Nooks fit better for that segment) and post-2023 stock decline (~70% from peak) raising questions about long-term independence.
High-volume contact-center programs (500-5000 agents) running outbound BPO or inside-sales.
B2B SDR teams (Orum + Nooks fit better); modern PLG SDR motions.
Strengths
- Mature contact-center suite with predictive, progressive, power, preview dialing
- NASDAQ:FIVN with broad Fortune-500 references
- Five9 Intelligent Virtual Agent (IVA) AI
- Strong workforce management integration
- Multi-region enterprise scalability
- BPO + inside-sales installed base depth
Weaknesses
- B2B SDR-team modern UX trails Orum + Nooks
- Post-2023 stock decline ~70% from peak; turnaround in progress
- Pricing complexity at enterprise scale
- Implementation timelines 8-16 weeks typical
- Customer-support quality varies
Pricing tiers
opaque- CorePer-agent contact-centerQuote
- PremiumAdds workforce management + IVAQuote
- OptimumAdds analytics + voice recordingQuote
- · Per-minute charges on outbound calls
- · Add-on module charges
Key features
- +Predictive, progressive, power, preview dialing
- +Workforce management integration
- +Five9 Intelligent Virtual Agent
- +Multi-region enterprise scalability
- +Call recording + quality management
- +Mature reporting and analytics
- +BPO-optimized workflows
- +Speech analytics
Nooks
AI parallel dialer with deep Gong/Chorus integration for modern PLG SDR teams.
Nooks launched 2019 (founder Dan Lee) and closed a $43M Series B Jul 2024 led by Kleiner Perkins. The platform competes head-to-head with Orum in the modern parallel-dialer category, with stronger conversation-intelligence integration (Gong, Chorus, Avoma) and PLG-SDR positioning. Wins on conversation-intelligence depth and modern UX. Loses on capital base versus Orum and brand mindshare in traditional inside-sales defaults.
Modern B2B SDR teams (30-1000 SDRs) wanting conversation-intelligence-integrated parallel dialer.
High-volume contact-center BPOs (Five9 + Genesys fit better); enterprise inside-sales.
Strengths
- AI parallel dialer with deep Gong/Chorus integration
- Modern UX with PLG-SDR-team focus
- AI-driven prospect prioritization
- Native Salesforce + HubSpot + Outreach + Salesloft integration
- Local-presence dialing
- Strong customer-support quality
Weaknesses
- Capital base smaller than Orum
- Enterprise contact-center coverage absent
- Brand mindshare in traditional inside-sales defaults lower
- Sales motion still maturing for Fortune-500
Pricing tiers
partial- StandardPer-SDR; 3-line parallel$0+$200 /mo +/emp
- Pro5-line parallel; AI features$0+$350 /mo +/emp
- Enterprise8-line parallel; multi-teamQuote
- · Per-minute outbound charges
- · Implementation services $3K-$15K
Key features
- +AI parallel dialer
- +Deep Gong/Chorus/Avoma conversation-intelligence integration
- +AI-driven prospect prioritization
- +Salesforce + HubSpot + Outreach + Salesloft
- +Voicemail drop + answering-machine detection
- +Local-presence dialing
- +TCPA compliance tools
- +Modern UX
PhoneBurner
Founder-led power-dialer with 4-line concurrent dialing for inside-sales reps.
PhoneBurner launched 2008 and is founder-led (CEO John Greene). The platform serves inside-sales reps with 4-line power dialing, voicemail drop, and email follow-up automation. Wins on SMB + mid-market power-dialer adoption, founder-led consistent strategy, and affordable pricing. Loses on AI-parallel-dialer competition from Orum + Nooks and enterprise feature depth.
Inside-sales teams (10-500 reps) running power-dialer-led outbound.
Modern PLG SDR teams (Orum + Nooks fit better); enterprise contact-center.
Strengths
- 4-line power dialer for inside-sales reps
- Affordable mid-market pricing
- Voicemail drop + email follow-up automation
- Founder-led with consistent strategy since 2008
- Strong CRM integrations (Salesforce, HubSpot, Pipedrive)
- Mobile and desktop apps
Weaknesses
- AI-parallel-dialer competition from Orum + Nooks
- Enterprise feature depth limited
- UX modernization slower than newer entrants
- Customer-support response times vary
Pricing tiers
public- StandardPer-user; 4-line dialer$0+$149 /mo +/emp
- ProfessionalPer-user; advanced features$0+$199 /mo +/emp
- PremiumEnterprise featuresQuote
- · Per-minute outbound charges
Key features
- +4-line power dialer
- +Voicemail drop
- +Email follow-up automation
- +Local-presence dialing
- +CRM integrations
- +Call recording
- +Mobile + desktop apps
- +Customizable dispositions
ConnectAndSell
Live-agent-assisted parallel dialer for B2B outbound sales.
ConnectAndSell launched 2007 and pioneered live-agent-assisted parallel dialing: human dialers initiate calls and transfer connected calls to client SDRs. The model wins on call-connect rate (typically 5-10x single-line) but loses on cost (live-agent labor) and modern UX. Best fit for B2B outbound programs with budget for premium price-point in exchange for guaranteed connections.
B2B outbound programs with budget for premium live-agent-assisted dialing.
Cost-sensitive SDR teams (Orum + Nooks fit better); pure AI-dialer buyers.
Strengths
- Live-agent-assisted parallel dialing
- Guaranteed connection rate (5-10x single-line)
- Founder-led with 18-year track record
- Mature B2B outbound positioning
- Strong CRM integrations
- Live coaching during calls
Weaknesses
- Premium pricing due to live-agent labor
- AI-parallel-dialer competition from Orum + Nooks at lower cost
- UX modernization slower than newer entrants
- Scalability limited by live-agent capacity
Pricing tiers
opaque- StandardLive-agent-assisted dialingQuote
- PremiumAdditional features and coachingQuote
- · Live-agent labor costs embedded in premium pricing
Key features
- +Live-agent-assisted parallel dialing
- +Guaranteed connection rate
- +CRM integrations (Salesforce, HubSpot)
- +Live coaching during calls
- +Call recording
- +Reporting and analytics
- +Voicemail drop
- +Custom workflows
RingCentral Engage
NYSE:RNG contact-center suite with mature auto-dialer and unified-comms platform.
RingCentral (NYSE:RNG) is a mature unified-comms + contact-center vendor with Engage Voice (auto-dialer + outbound) and Engage Digital (omnichannel). The platform serves enterprise contact-center programs with mature predictive dialing, queue management, and BPO workflows. Wins on enterprise unified-comms + contact-center bundle. Loses on post-2021-IPO-stock-decline (~85% from peak) and modern B2B SDR-team UX versus Orum + Nooks.
Existing RingCentral unified-comms customers extending into contact-center auto-dialer.
Modern B2B SDR parallel-dialing (Orum + Nooks fit better); standalone auto-dialer buyers.
Strengths
- NYSE:RNG mature unified-comms + contact-center suite
- Engage Voice auto-dialer with predictive + progressive + power
- Multi-region enterprise scalability
- BPO + inside-sales installed base
- Strong workforce-management integration
- RingCentral RingSense AI
Weaknesses
- Post-2021-IPO stock decline ~85% from peak; turnaround in progress
- Modern B2B SDR-team UX trails Orum + Nooks
- Pricing complexity at enterprise scale
- Customer-support quality varies
Pricing tiers
opaque- Engage VoicePer-agent contact-center voiceQuote
- Engage DigitalAdds omnichannel digitalQuote
- · Per-minute outbound charges
- · Add-on module charges
Key features
- +Predictive + progressive + power dialing
- +Engage Voice + Engage Digital unified
- +Workforce-management integration
- +Multi-region enterprise scalability
- +RingCentral RingSense AI
- +Call recording + quality management
- +Speech analytics
- +BPO-optimized workflows
Genesys Engage
Permira-owned enterprise contact-center suite with mature auto-dialer for Fortune-500.
Genesys was acquired by Permira + Hellman & Friedman in 2021 ($21B+ valuation). Genesys Cloud is the modern platform; Genesys Engage is the legacy on-prem / hybrid platform. The auto-dialer module serves enterprise contact-center programs with predictive, progressive, power, and preview dialing. Wins on Fortune-500 references and global scale. Loses on post-PE pricing pressure and modern B2B SDR-team UX.
Fortune-500 enterprises with global contact-center operations.
B2B SDR teams (Orum + Nooks fit better); SMB on tight budget.
Strengths
- Mature enterprise contact-center suite
- Multi-region global scalability
- Predictive + progressive + power + preview dialing
- Genesys Cloud (modern) + Engage (legacy) platforms
- Fortune-500 references and case studies
- Genesys AI built across platform
Weaknesses
- Post-Permira-H&F pricing pressure 15-30% common at renewal
- Modern B2B SDR-team UX trails Orum + Nooks
- Implementation complexity high (6-18 months)
- Engage-to-Cloud migration friction
Pricing tiers
opaque- Genesys CloudModern cloud contact-centerQuote
- Genesys EngageLegacy on-prem / hybridQuote
- · Per-minute outbound charges
- · Renewal pricing pressure 15-30%
- · Engage-to-Cloud migration services
Key features
- +Predictive + progressive + power + preview dialing
- +Genesys Cloud + Engage platforms
- +Multi-region global scalability
- +Genesys AI built across platform
- +Workforce-management integration
- +Mature reporting and analytics
- +Speech analytics
- +BPO-optimized workflows
Frequently asked questions
The questions buyers actually ask before they sign.
Does B2B cold-calling need DNC Register screening in Australia?
What does ACMA consider a compliant auto dialer?
Can AI voice agents be used for Aussie outbound calling?
Parallel dialer vs traditional auto-dialer, which wins?
Is parallel dialing TCPA-compliant?
How much should I budget for auto-dialer software?
Five9 vs Genesys vs RingCentral Engage for enterprise contact center?
What is the role of AI in auto-dialer software?
How long does auto-dialer implementation take?
Do I need a separate auto-dialer plus sales-engagement platform?
What about Sales Engagement platforms that include dialer?
What about RingCentral, Zoom Phone, and Microsoft Teams Phone for outbound?
How do I evaluate connect rate and answer-rate metrics?
Final word
Looking at a different market? See the global Auto Dialer Software ranking, or pick another country at the top of this page.
Last updated 2026-05-24. Local pricing reverified quarterly. Found something inaccurate? Tell us.