Auto Dialer Software #7 Dialpad Dialpad Auto Dialer Software public 50-5,000
Best for
Mid-market wanting unified voice + meeting + AI-coaching on one platform.
Worst for
Pure parallel-dialer needs (Orum + Nooks fit better); SMB on tight budget.
Vendor Trust Score
Is Dialpad a trustworthy vendor?
7.8/10
Mixed
Pricing transparency
Published rates; no hidden fees
7.4
Contract fairness
Reasonable terms; no auto-renew traps
7.8
Incident response
How they handle outages and breaches
8.1
Post-acquisition behavior
Customer treatment after M&A or PE
7.4
Executive stability
Leadership churn over 24 months
8.1
Roadmap honesty
Public commitments held
7.8
Trust signal log
- 2021-12-15Series F close of $170M at $2.2B valuation
- 2022-03-15Owl Rock + Iconiq Capital partnership investment
- 2024-09-15Dialpad AI 2.0 launched with built-in coaching
Vendor Trust is scored independently of product quality. A great product from an unfair vendor still earns a low trust score.
Review Intelligence
What 1,840 reviews actually say
Synthesized from G2, Capterra, Reddit, Trustpilot. Patterns >15% prevalence shown.
Last synthesized
2026-04-29
Praise patterns
- Dialpad AI built-in across platform87% →
- Modern UX with strong customer reputation71% →
- Unified voice + meeting + SMS64% →
Complaint patterns
- Post-PE product investment trajectory questions47% →
- Parallel-dialer depth lower than Orum + Nooks41% ↑
- Customer-support quality varies38% →
Sentiment trend (6 months)
80/100 +1 pts
12
01
02
03
04
05
Patterns are extracted from review corpus and human-verified. We surface trends, not anecdotes.
Verified Pricing
What buyers actually pay
156 anonymized deal disclosures · last updated 2026-05-01
| Company size | Median annual |
|---|---|
| 50-500 users | $21,000 |
| 500-5000 users | $145,000 |
Verified pricing is crowdsourced from buyers under anonymity guarantees. Vendor-listed prices are validated against actual deals quarterly.
Compliance & Security
Auto-verified certifications
Verified 2026-05-01
SOC 2 Type II
ISO 27001
HIPAA
GDPR
CCPA
PCI DSS
◐ FedRAMP In-Process
Editorial: Strengths
- Dialpad AI built-in across dialer + meeting + contact-center
- Modern UX with strong customer reputation
- Unified voice + meeting + SMS + contact-center
- Strong CRM integrations
- Mobile + desktop apps
- AI coaching for sales reps
Editorial: Weaknesses
- Post-PE product investment trajectory questions
- Parallel-dialer depth versus Orum + Nooks lower
- Pricing complexity at enterprise scale
- Customer-support quality varies
Key features & integrations
- +Dialpad AI built-in across platform
- +Auto-dialer + power-dialer
- +Unified voice + meeting + SMS
- +AI coaching for sales reps
- +Strong CRM integrations
- +Modern UX
- +Mobile + desktop apps
- +Contact-center add-on
60+ integrations
SalesforceHubSpotMicrosoft DynamicsSlackMicrosoft TeamsZoomGoogle Workspace
Geography supported
North America · Europe · Asia-Pacific
Best fit
50-5,000 employees · Mid-market unified comms
Editorial deep-dive
Read our full ranking of Auto Dialer Software
Dialpad ranks #7 in our editorial review of 10 auto dialer software platforms. The deep-dive covers methodology, comparison tables, decision matrix, migration scoring, and FAQs.
Read the full rankingClosest alternatives in Auto Dialer Software
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Aircall
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★ 4.3 public
RingCentral Engage
NYSE:RNG contact-center suite with mature auto-dialer and unified-comms platform.
★ 3.9 opaque
PhoneBurner
Founder-led power-dialer with 4-line concurrent dialing for inside-sales reps.
★ 4.6 public
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