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Auto Dialer Software · Rank #2 of 10

Five9 review and pricing

NASDAQ:FIVN contact-center suite with mature predictive and progressive auto-dialer.

By Five9 · Founded 2001 · San Ramon, CA · public

Five9 (NASDAQ:FIVN) IPOd 2014 and is the dominant cloud contact-center suite for high-volume outbound programs. The auto-dialer module includes predictive, progressive, power, and preview dialing modes with deep BPO + inside-sales installed base. Wins on contact-center scale, predictive dialing depth, and Fortune-500 references. Loses on B2B SDR-team modern UX (Orum + Nooks fit better for that segment) and post-2023 stock decline (~70% from peak) raising questions about long-term independence.

Visit Five9 Compare to Orum
Best for

High-volume contact-center programs (500-5000 agents) running outbound BPO or inside-sales.

Worst for

B2B SDR teams (Orum + Nooks fit better); modern PLG SDR motions.

Vendor Trust Score

Is Five9 a trustworthy vendor?

7.5/10
Mixed
Pricing transparency
Published rates; no hidden fees
5.4
Contract fairness
Reasonable terms; no auto-renew traps
7.4
Incident response
How they handle outages and breaches
8.4
Post-acquisition behavior
Customer treatment after M&A or PE
8.4
Executive stability
Leadership churn over 24 months
7.4
Roadmap honesty
Public commitments held
7.8
Trust signal log
  • 2014-04-04
    NASDAQ:FIVN IPO; broad market reach
  • 2021-09-30
    Zoom acquisition cancelled (originally announced $14.7B Jul 2021)
  • 2023-06-15
    Stock decline ~70% from 2021 peak; turnaround in progress
Vendor Trust is scored independently of product quality. A great product from an unfair vendor still earns a low trust score.
Review Intelligence

What 420 reviews actually say

Synthesized from G2, Capterra, Reddit, Trustpilot. Patterns >15% prevalence shown.

Last synthesized
2026-04-29

Praise patterns

  • Mature predictive dialing for contact-center
    78% →
  • Multi-region enterprise scalability
    64% →
  • Workforce management integration
    51% →

Complaint patterns

  • B2B SDR-team modern UX trails Orum + Nooks
    47% ↑
  • Pricing complexity at enterprise scale
    41% →
  • Customer-support quality varies
    38% →
Sentiment trend (6 months)
73/100 +1 pts
12
01
02
03
04
05
Patterns are extracted from review corpus and human-verified. We surface trends, not anecdotes.
Verified Pricing

What buyers actually pay

96 anonymized deal disclosures · last updated 2026-05-01

Contribute your deal price
Company size Median annual
500-2000 agents $480,000
2000+ agents $1,850,000
Verified pricing is crowdsourced from buyers under anonymity guarantees. Vendor-listed prices are validated against actual deals quarterly.
Compliance & Security

Auto-verified certifications

Verified 2026-05-01
SOC 2 Type II
ISO 27001
HIPAA
GDPR
CCPA
PCI DSS
FedRAMP Authorized

Editorial: Strengths

  • Mature contact-center suite with predictive, progressive, power, preview dialing
  • NASDAQ:FIVN with broad Fortune-500 references
  • Five9 Intelligent Virtual Agent (IVA) AI
  • Strong workforce management integration
  • Multi-region enterprise scalability
  • BPO + inside-sales installed base depth

Editorial: Weaknesses

  • B2B SDR-team modern UX trails Orum + Nooks
  • Post-2023 stock decline ~70% from peak; turnaround in progress
  • Pricing complexity at enterprise scale
  • Implementation timelines 8-16 weeks typical
  • Customer-support quality varies

Key features & integrations

  • +Predictive, progressive, power, preview dialing
  • +Workforce management integration
  • +Five9 Intelligent Virtual Agent
  • +Multi-region enterprise scalability
  • +Call recording + quality management
  • +Mature reporting and analytics
  • +BPO-optimized workflows
  • +Speech analytics
120+ integrations
SalesforceMicrosoft DynamicsOracle Service CloudZendeskServiceNowMicrosoft TeamsNetSuite
Geography supported
North America · Europe · Asia-Pacific
Best fit
500-50,000+ employees · Enterprise contact center
Editorial deep-dive

Read our full ranking of Auto Dialer Software

Five9 ranks #2 in our editorial review of 10 auto dialer software platforms. The deep-dive covers methodology, comparison tables, decision matrix, migration scoring, and FAQs.

Read the full ranking

Closest alternatives in Auto Dialer Software

#1
Orum
AI parallel dialer leader with consistently 4x+ meeting-set rate over single-line dialers.
★ 4.7 partial
#3
Nooks
AI parallel dialer with deep Gong/Chorus integration for modern PLG SDR teams.
★ 4.8 partial
#4
JustCall
Modern unified-comms with auto-dialer + SMS + voice for Salesforce-anchored mid-market.
★ 4.3 public
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