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Australia edition · 10 products ranked · Verified 2026-05-24

Top 10 Healthcare EHR Software in Australia for 2026

Independent Australia EHR ranking, AUD pricing, Best Practice and Medical Director home-ground reality, MyHealth Record fit, and AHPRA compliance.

Australia verdict (TL;DR)

Verified 2026-05-24

Australian healthcare EHR is structurally different from the US market. Public hospital networks run Cerner, Epic, or InterSystems TrakCare via state-level health departments (NSW Health, Vic Health, Queensland Health). Private GP practice (~7,000+ practices, the majority of Australian primary care) runs Best Practice (Brisbane-built), Medical Director (Sydney-built), or Genie Solutions (Brisbane-built). Telstra Health PowerHealth handles hospital and aged care. The Australian Digital Health Agency operates My Health Record (the national health record) which integrates with most local EHR systems. AHPRA registration, Medicare/MBS billing, and PRODA login govern practice operations.

Picks for Australia

  • Large Australian public hospital network (NSW Health, Vic Health, Queensland Health-tier): epic Epic runs at major Australian public hospital networks. Royal Children's Hospital Melbourne, Eastern Health Victoria, and others use Epic. Deep My Health Record integration, AHPRA-aware workflows.
  • Australian public hospital wanting Oracle Health (formerly Cerner): cerner Cerner (now Oracle Health) is used at significant Australian public hospital networks including parts of NSW Health and Queensland Health. Deep My Health Record integration.
  • Australian private GP and specialist practice: athenahealth athenahealth is the global top-10 EHR with the strongest cloud architecture; in Australia, Best Practice (Brisbane), Medical Director (Sydney), or Genie Solutions (Brisbane) are the dominant local choices. We feature these in our local champions section. athenahealth has limited Australian footprint.
  • Australian allied health (physio, psych, dietetics): drchrono DrChrono's cloud architecture and mobile UX suit Australian allied health practice. Native Medicare and private health fund billing requires Australian configuration.
  • Australian aged care and community health: allscripts-veradigm Allscripts/Veradigm has Australian aged care and community health presence. Telstra Health PowerHealth competes here as the dominant Australian-built choice.
  • Australian specialty clinic with cloud-first preference: eclinicalworks eClinicalWorks cloud architecture suits Australian specialty clinics wanting modern UX. Limited native Medicare/MBS billing; Best Practice or Medical Director typically preferred at Australian primary care.
Market context

How the healthcare ehr software market looks in Australia

Australian healthcare EHR is bifurcated between public hospital networks and private primary-care practice. Public hospital networks run state-level health-department implementations: Epic at Royal Children's Hospital Melbourne and parts of Eastern Health Victoria, Oracle Health (Cerner) at significant parts of NSW Health and Queensland Health, InterSystems TrakCare at parts of WA Health and SA Health. The state health departments are the buyers; individual hospitals do not choose independently.

Private GP and specialist practice (~7,000+ practices, representing the majority of Australian primary care visits) is dominated by Australian-built EHRs: Best Practice Software (Brisbane), Medical Director (Sydney, now MedicalDirector Helix), Genie Solutions (Brisbane, specialist-focused), Zedmed (Melbourne), Pracsoft (legacy). These local champions handle Medicare/MBS billing, PBS prescribing, AHPRA practitioner registration, My Health Record integration, and Australian medico-legal record-keeping requirements that global EHRs do not natively cover.

Telstra Health PowerHealth, a Telstra subsidiary, is the dominant Australian-built aged-care and community-health EHR plus hospital patient administration. It runs at significant aged-care provider chains and parts of NSW Health community-health programmes.

The Australian Digital Health Agency operates My Health Record, the national health record, which integrates with Best Practice, Medical Director, Genie Solutions, Epic, Cerner, and Telstra Health. Provider Connect Australia (PCA) is the new directory service. PRODA (Provider Digital Access) governs Medicare and DVA online claiming login. AHPRA (Australian Health Practitioner Regulation Agency) registers individual practitioners.

Compliance: My Health Records Act 2012. Privacy Act 1988 and APP plus health-specific protections under the My Health Records Act. State-based health-records legislation (NSW HRIP Act 2002, Vic HRA 2001). AHPRA registration. Medicare Australia Act 1973 and MBS billing rules. RACGP Standards (for general practice accreditation). Aged Care Quality Standards (for aged care). National Safety and Quality Health Service (NSQHS) Standards.

Compliance & local rules

My Health Records Act 2012 governs the national My Health Record system and how clinical systems integrate with it. Most Australian EHRs (Best Practice, Medical Director, Genie Solutions, Epic Australian implementations, Oracle Health Australian implementations, Telstra Health) are conformant. Privacy Act 1988 and the 13 APPs apply, plus health-specific provisions under the My Health Records Act for the national record. State-based health records legislation: NSW Health Records and Information Privacy Act 2002, Victoria Health Records Act 2001, ACT Health Records (Privacy and Access) Act 1997. AHPRA (Australian Health Practitioner Regulation Agency) registration is mandatory for individual practitioners; EHRs must capture and display AHPRA number. Medicare Australia Act 1973 and MBS (Medicare Benefits Schedule) billing rules; PRODA (Provider Digital Access) governs online claiming login. PBS (Pharmaceutical Benefits Scheme) prescribing rules. RACGP (Royal Australian College of General Practitioners) Standards for general practice accreditation. Aged Care Quality Standards under Aged Care Act 1997 (currently being reformed under Aged Care Act 2024 effective 1 July 2025). National Safety and Quality Health Service (NSQHS) Standards published by ACSQHC for hospital and day-procedure accreditation. Notifiable Data Breaches scheme: OAIC notification within 30 days. Medico-legal record retention typically 7 years from last contact for adults, longer for paediatric and mental health. Data residency: Best Practice, Medical Director, Genie Solutions, Telstra Health host in Australia; Epic and Oracle Health Australian deployments host in Australia East. Some global cloud EHRs host US/EU, requiring APP 8 disclosure.

At a glance

Quick comparison, ranked for Australia

Product Best for Starts at 10-emp/mo* Pricing G2 Geo
1 Epic
Health systems + academic medical centers
Quote - 4.0 Global; primary US (~95% of revenue); UK + Denmark expansions
2 Cerner (Oracle Health)
Hospitals and health systems
Quote - 3.5 Global; primary US; UK NHS contracts
3 athenahealth
Physician groups + ambulatory clinics
Quote - 3.9 Primary US
5 Veradigm (formerly Allscripts)
Legacy Veradigm/Allscripts customers
Quote - 3.4 Primary US
6 eClinicalWorks
Ambulatory practices
$0 + $449/emp $4490 3.6 Primary US; growing global
4 NextGen Healthcare
Mid-market physician groups
Quote - 3.8 Primary US
7 DrChrono
Solo + small specialty practices
Quote - 3.9 Primary US
8 Greenway Health
Mid-market ambulatory practices
Quote - 3.6 Primary US
9 Tebra (Kareo + PatientPop)
SMB practices
Quote - 3.8 Primary US
10 Practice Fusion
Solo + very small practices
$149 + $149/emp $1639 3.4 Primary US

*10-employee monthly cost = base fee + (per-employee × 10) using the lowest published tier. For opaque-pricing vendors, no value is shown.

Verified local pricing

What buyers in Australia actually pay

Median annual deal size by employee band, in AUD. Crowdsourced from anonymized buyer disclosures.

Product Employee band Median annual (AUD) Sample Notes
Epic Large Australian public hospital network A$24,000,000 6 Epic + AU implementation (state health department contract); AUD
Cerner (Oracle Health) Large Australian public hospital network A$18,000,000 8 Oracle Health (Cerner) + AU implementation; AUD
Veradigm (formerly Allscripts) Australian community health A$240,000 9 Allscripts/Veradigm; AUD via partner
eClinicalWorks Australian specialty clinic A$60,000 11 eClinicalWorks cloud; AUD via partner
DrChrono Australian allied health 5-25 practitioners A$18,000 14 DrChrono Standard; AUD via reseller
athenahealth Australian small private practice A$36,000 8 athenahealth Practice Management; AUD via partner
NextGen Healthcare Australian mid-size specialty clinic A$96,000 6 NextGen Office; AUD via partner
Local challengers

Australia-built or Australia-strong vendors worth knowing

Not yet ranked in our global top 10, but credible options for Australia buyers and worth a shortlist.

Best Practice Software

Visit ↗

Brisbane-built. The dominant Australian GP practice EHR. Used at 4,000+ Australian general practices. Native Medicare/MBS billing, PBS prescribing, My Health Record integration, AHPRA support, RACGP accreditation alignment. The textbook Australian GP EHR choice.

Medical Director (now MedicalDirector Helix)

Visit ↗

Sydney-built (originally by Healthlink, now Telstra Health-owned). Long-running Australian GP and specialist EHR. Helix is the modern cloud version. Strong fit for Australian GP and specialist practice; competes head-to-head with Best Practice.

Genie Solutions

Visit ↗

Brisbane-built specialist-focused EHR. Dominant at Australian medical specialists (cardiology, orthopaedics, gynaecology, ophthalmology, etc.). Native Medicare, MBS, PBS, AHPRA, private health fund billing. Best Australian specialist practice EHR.

Telstra Health PowerHealth

Visit ↗

Telstra subsidiary, Adelaide-built. Dominant Australian-built aged-care, community-health, and hospital patient administration EHR. Used at significant aged-care chains and parts of state health departments.

Zedmed

Visit ↗

Melbourne-built. Australian general practice and specialist EHR. Used at smaller Australian general practices. Native Medicare/MBS, PBS, AHPRA.

Cliniko

Visit ↗

Melbourne-built. Strong Australian allied-health (physio, psych, dietetics, chiro, osteo) practice management. Native Medicare and private health fund billing for allied health.

Excluded for Australia

Global picks that don't fit here

  • Tebra (Kareo + PatientPop)
    Kareo/Tebra is US-focused with no native Medicare/MBS billing or AHPRA workflow. Not a credible Australian option versus Best Practice, Medical Director, or Genie Solutions.
  • Practice Fusion
    Practice Fusion is US-only with no Australian deployment path.
  • Greenway Health
    Greenway Health is US-only. Australian buyers should evaluate Best Practice, Medical Director, Genie Solutions, or Telstra Health PowerHealth.
The Australia ranking

All 10, ranked for Australia

Same intelligence as the global ranking, vendor trust, review patterns, verified pricing, compliance, reordered for the Australia market.

#1

Epic

Enterprise hospital EHR market leader; ~31% US hospital share; founder-led 45 years.

Founded 1979 · Verona, WI · private · 5,000–500,000+ employees
G2 4.0 (540)
Capterra 4.1
Custom quote
○ Sales call required
Visit Epic

Epic Systems is the enterprise hospital EHR market leader, founded 1979 by Judy Faulkner in Verona, Wisconsin. Privately-held, founder-led for 45 years (Faulkner still CEO). Epic holds approximately 31% US hospital market share (KLAS data) and dominates the academic medical center segment (~80%+ of teaching hospitals). The platform centers on integrated clinical + revenue cycle + patient portal + analytics across hospital + ambulatory + post-acute settings. Strengths: deepest clinical workflow depth in category, mature interoperability via Care Everywhere (Epic-to-Epic) + Carequality (cross-vendor), industry-leading EHR certification, strong physician satisfaction in implementations (when done right), private founder-led culture (no PE pressure pattern), and aggressive AI feature velocity (Epic Cosmos for population health AI, Microsoft DAX Copilot integration for ambient clinical documentation). Best fit for $1B+ revenue health systems, academic medical centers, and large hospital networks. Trade-offs: pricing meaningful ($10M-$500M+ multi-year contracts typical), implementation complex (18-36 months for large health systems), high training burden for clinicians, customization requires Epic-employed implementation consultants, and post-implementation cost of optimization continues for years.

Best for

Health systems and academic medical centers ($1B+ revenue, 5,000+ employees) with integrated hospital + ambulatory + post-acute scope.

Worst for

Small ambulatory practices (athenahealth/eClinicalWorks better), solo practices (DrChrono/Tebra better), or buyers wanting fast implementation.

Strengths

  • Deepest clinical workflow depth
  • Mature Care Everywhere + Carequality interoperability
  • ~31% US hospital market share (~80%+ academic medical centers)
  • Industry-leading EHR certification
  • Founder-led 45 years (no PE pressure)
  • Epic Cosmos + Microsoft DAX Copilot AI

Weaknesses

  • Pricing meaningful ($10M-$500M+)
  • Implementation complex (18-36 months)
  • High training burden for clinicians
  • Customization requires Epic consultants
  • Post-implementation optimization ongoing cost
  • No SMB practice fit

Pricing tiers

opaque
  • Epic Community Connect (small hospitals)
    ~$5M-$15M/year for sub-100-bed
    Quote
  • Epic Standard
    $15M-$50M/year for mid-size hospitals
    Quote
  • Epic Enterprise
    $50M-$500M+/year for large health systems
    Quote
Watch for
  • · Implementation services ($5M-$100M)
  • · Per-physician licensing
  • · Annual maintenance fees
  • · Module add-ons (Population Health, Research, Genomics)
  • · Hardware infrastructure

Key features

  • +Hospital clinical documentation
  • +Ambulatory + post-acute workflows
  • +CareEverywhere interoperability
  • +Carequality + TEFCA connectivity
  • +Revenue cycle (Epic Resolute)
  • +Patient portal (MyChart)
  • +AI Cosmos for population health
  • +200+ third-party integrations
200+ integrations
Microsoft DAX CopilotSurescriptsCarequalityCommonWellStripe HealthcareMicrosoft Azure
Geography
Global; primary US (~95% of revenue); UK + Denmark expansions
#2

Cerner (Oracle Health)

Oracle-acquired 2022 for $28.3B; flag Oracle integration struggles plus customer migrations to Epic.

Founded 1979 · North Kansas City, MO · public · 2,000–500,000+ employees
G2 3.5 (380)
Capterra 3.6
Custom quote
○ Sales call required
Visit Cerner (Oracle Health)

Cerner (rebranded Oracle Health in 2022) is the second-largest US hospital EHR vendor. Founded 1979 in Kansas City. Oracle acquired Cerner December 2021 for $28.3B in cash, the largest healthcare IT acquisition ever, completed June 2022. Strengths: deep enterprise hospital EHR feature set, Oracle financial capacity for AI investment, strong VA Health implementation experience (US Department of Veterans Affairs $16B contract), mature population health module. Best fit for existing Cerner hospital customers and Oracle-anchored health systems. Trade-offs: post-Oracle acquisition integration has been rocky, multiple major hospital systems migrated from Cerner to Epic 2023-2024 (Geisinger, Sentara, multiple academic centers); Oracle leadership churn affected the Cerner team substantially; VA Health Oracle implementation has been troubled with reports of patient harm prompting Congressional hearings; pricing escalations reported under Oracle ownership. The honest editorial read: Cerner remains a credible enterprise EHR but Oracle has not yet demonstrated it can stabilize the customer base. Buyers evaluating between Epic and Cerner in 2026 face a strategic question about Oracle commitment.

Best for

Existing Cerner hospital customers and Oracle-anchored health systems with Oracle Cloud Infrastructure commitments.

Worst for

Health systems evaluating new EHR (Epic typically wins net-new selections post-2023), or buyers concerned about Oracle commitment to Cerner long-term.

Strengths

  • Deep enterprise hospital EHR features
  • Oracle financial capacity for AI investment
  • VA Health implementation experience
  • Mature population health
  • Long-running 45-year track record
  • Existing customer installed base

Weaknesses

  • Multiple major hospital systems migrated to Epic 2023-2024
  • Oracle leadership churn affected Cerner team
  • VA Health implementation troubled with reports of patient harm + Congressional hearings
  • Pricing escalations under Oracle
  • Post-acquisition integration rocky
  • Innovation pace below Epic

Pricing tiers

opaque
  • Cerner Community
    ~$3M-$10M/year for sub-100-bed
    Quote
  • Cerner Standard
    $10M-$40M/year for mid-size hospitals
    Quote
  • Cerner Enterprise
    $40M-$400M+/year for large health systems
    Quote
Watch for
  • · Implementation services
  • · Oracle Cloud Infrastructure migration costs
  • · Per-physician licensing
  • · Annual price increases of 8-15% post-Oracle
  • · Module add-ons

Key features

  • +Hospital clinical documentation
  • +Ambulatory workflows
  • +Oracle Cloud Infrastructure (OCI) hosted
  • +Population health (HealtheIntent)
  • +Revenue cycle
  • +Patient portal
  • +Carequality + TEFCA
  • +150+ integrations
150+ integrations
Oracle CloudSurescriptsCarequalityCommonWellStripe HealthcareAWS (legacy)
Geography
Global; primary US; UK NHS contracts
#3

athenahealth

Ambulatory practice + physician group leader; flag Bain plus Hellman and Friedman 2022 take-private at $17B.

Founded 1997 · Watertown, MA · pe backed · 50–10,000 employees
G2 3.9 (640)
Capterra 4.0
Custom quote
○ Sales call required
Visit athenahealth

athenahealth is the ambulatory practice EHR + revenue cycle management market leader, founded 1997. Public NASDAQ:ATHN 2007-2019, then PE-acquired by Veritas Capital 2019, then re-acquired by Bain Capital + Hellman & Friedman in February 2022 at $17B, one of the largest PE healthcare-software transactions. The platform centers on cloud-based ambulatory EHR + RCM (revenue cycle management) + patient engagement combined. Strengths: best-in-class ambulatory RCM, cloud-first architecture (rare in healthcare IT), broad ambulatory installed base, mature interoperability, and athenaIDX (AI-driven workflow). Best fit for physician group practices (10-500 physicians) and ambulatory clinics. Trade-offs: Bain + Hellman & Friedman PE pressure pattern (typical 5-year hold; pricing escalations reported), implementation 3-9 months, customer support quality variable post-2022 take-private, less suited for hospital + inpatient scope (Epic better), and revenue-share pricing model on RCM creates principal-agent tension.

Best for

Ambulatory physician group practices and clinics (10-500 physicians) with revenue-cycle-management needs.

Worst for

Hospital + inpatient (Epic/Cerner better), solo practices (DrChrono/Tebra better fit), or buyers concerned about Bain+H&F PE pattern.

Strengths

  • Best-in-class ambulatory RCM
  • Cloud-first architecture
  • Broad ambulatory installed base
  • Mature interoperability
  • athenaIDX AI workflow
  • Strong fit for physician groups

Weaknesses

  • Bain + Hellman & Friedman PE pressure
  • Pricing escalations reported post-2022 take-private
  • Implementation 3-9 months
  • Customer support variable post-PE
  • Less suited for inpatient scope
  • Revenue-share RCM model creates incentive tension

Pricing tiers

opaque
  • athenaOne Standard
    ~$500-$800/physician/month + 4-8% RCM revenue share
    Quote
  • athenaOne Pro
    Higher tiers for larger groups
    Quote
  • athenaOne Enterprise
    Custom enterprise tier
    Quote
Watch for
  • · Revenue-share fees on collections (4-8% of patient revenue)
  • · Implementation services
  • · Per-module add-ons
  • · Annual price increases post-2022 take-private

Key features

  • +Ambulatory clinical EHR
  • +Revenue cycle management
  • +Patient engagement portal
  • +Population health
  • +athenaIDX AI workflow
  • +Carequality + TEFCA
  • +Telehealth
  • +80+ integrations
80+ integrations
SurescriptsCarequalityStripe HealthcareTwilioMicrosoft DAX CopilotAWS
Geography
Primary US
#5

Veradigm (formerly Allscripts)

Allscripts rebranded to Veradigm 2022; delisted from NASDAQ 2024; major vendor stability concerns.

Founded 1986 · Chicago, IL · private · 10–10,000 employees
G2 3.4 (280)
Capterra 3.5
Custom quote
○ Sales call required
Visit Veradigm (formerly Allscripts)

Veradigm (formerly Allscripts Healthcare Solutions) is the long-running ambulatory EHR + payer/life-sciences data platform, founded 1986. Allscripts was public NASDAQ:MDRX 1999-2024; rebranded to Veradigm in January 2022; was delisted from NASDAQ in September 2024 after multiple accounting restatements and missed SEC filing deadlines. The platform spans Veradigm EHR + practice management + payer + life sciences data businesses. Strengths: long-running 40-year track record, broad payer + life sciences data assets, multiple specialty EHRs in portfolio, and existing customer installed base. Best fit for existing Veradigm customers on legacy Allscripts/TouchWorks/Sunrise platforms. Trade-offs: MAJOR vendor stability concerns, multiple accounting restatements 2023-2024 prompted NASDAQ delisting Sept 2024; SEC investigations active; uncertain corporate trajectory; AI features below competitors; customer support quality has degraded substantially through the financial turmoil; many customers actively migrating to other EHRs. The honest editorial read: Veradigm faces existential vendor-stability questions in 2026 that buyers must factor into multi-year contract decisions.

Best for

Existing Veradigm customers on legacy Allscripts/TouchWorks/Sunrise platforms staying due to switching cost.

Worst for

New EHR evaluations (Epic/athenahealth/eClinicalWorks better fits and substantially more stable vendors), or any buyer prioritizing vendor stability for multi-year EHR commitments.

Strengths

  • Long-running 40-year track record
  • Broad payer + life sciences data assets
  • Multiple specialty EHRs in portfolio
  • Existing customer installed base
  • Chicago-anchored
  • Healthcare data depth

Weaknesses

  • Multiple accounting restatements 2023-2024
  • NASDAQ delisting September 2024
  • Active SEC investigations
  • Uncertain corporate trajectory
  • Customer support degraded
  • Many customers migrating away

Pricing tiers

opaque
  • Veradigm legacy contracts
    Variable; many customers renegotiating
    Quote
Watch for
  • · Vendor stability discount may be negotiable for legacy customers
  • · Per-physician licensing
  • · Annual maintenance fees

Key features

  • +Ambulatory EHR (Allscripts TouchWorks, Pro EHR)
  • +Hospital EHR (Sunrise)
  • +Practice management
  • +Revenue cycle
  • +Payer data
  • +Life sciences data
  • +60+ integrations
60+ integrations
SurescriptsCarequalityMicrosoftAWS
Geography
Primary US
#6

eClinicalWorks

Private founder-led ambulatory EHR; flag 2017 DOJ $155M settlement over EHR certification fraud.

Founded 1999 · Westborough, MA · private · 5–10,000 employees
G2 3.6 (480)
Capterra 3.7
From $0 + $449 /mo + /employee
◐ Partial disclosure
Visit eClinicalWorks

eClinicalWorks is the privately-held ambulatory EHR + revenue cycle platform, founded 1999. Founder-led for 25 years. The platform centers on ambulatory practice management + EHR + RCM + telehealth for small-to-mid practices. Strengths: founder-led 25 years (no PE pressure), broad ambulatory installed base (130K+ providers), aggressive AI feature velocity (eClinicalWorks 2024 launched Sunoh.ai for AI scribe + eCW Cardiology AI), and competitive pricing. Best fit for ambulatory practices (5-200 physicians) wanting modern AI features at competitive pricing. Trade-offs: MUST flag the 2017 DOJ $155M settlement over EHR certification fraud where eClinicalWorks falsely claimed compliance with ONC EHR certification standards while collecting Medicare Meaningful Use incentive payments, this is a foundational trust event in the company history that buyers should factor; subsequent operational improvements have been documented but the underlying trust gap remains for some buyers. Customer support quality variable, implementation 2-6 months typical, and product velocity faster than legacy peers but UX feels denser than athenahealth.

Best for

Ambulatory practices (5-200 physicians) wanting modern AI features (Sunoh.ai scribe) at competitive pricing.

Worst for

Buyers prioritizing vendor brand reputation (Epic/athenahealth better), hospital scope (Epic better), or compliance-conservative buyers concerned about 2017 DOJ history.

Strengths

  • Founder-led 25 years (no PE pressure)
  • Broad ambulatory installed base (130K+ providers)
  • Aggressive AI feature velocity (Sunoh.ai scribe)
  • Competitive pricing
  • Modern AI features at lower price than athenahealth
  • Cardiology + specialty depth

Weaknesses

  • 2017 DOJ $155M EHR certification fraud settlement (foundational trust gap)
  • Customer support quality variable
  • UX denser than athenahealth
  • Implementation 2-6 months
  • Brand recognition affected by 2017 scandal

Pricing tiers

partial
  • eClinicalWorks Cloud Basic
    From ~$449/physician/month
    $0+$449 /mo +/emp
  • eClinicalWorks Cloud Pro
    ~$599/physician/month with AI Scribe
    $0+$599 /mo +/emp
  • eClinicalWorks Enterprise
    Custom for large groups
    Quote
Watch for
  • · Per-module add-ons (AI Scribe Sunoh.ai is separate)
  • · Implementation services
  • · Annual price increases of 5-8%

Key features

  • +Ambulatory clinical EHR
  • +Practice management
  • +Revenue cycle
  • +Patient portal (healow)
  • +Sunoh.ai AI scribe
  • +Telehealth (healow TeleVisits)
  • +Carequality
  • +50+ integrations
50+ integrations
SurescriptsCarequalityCommonWellAWSSunoh.ai
Geography
Primary US; growing global
#4

NextGen Healthcare

Thoma Bravo Nov 2024 take-private at $1.8B; strong ambulatory fit, flag PE pressure.

Founded 1998 · Atlanta, GA · pe backed · 25–5,000 employees
G2 3.8 (480)
Capterra 3.9
Custom quote
○ Sales call required
Visit NextGen Healthcare

NextGen Healthcare is the long-running ambulatory EHR platform, founded 1998. Public NASDAQ:NXGN 2008-2024. Thoma Bravo announced take-private acquisition August 2024, completed November 2024 at $1.8B ($23.95/share). The platform centers on ambulatory EHR + practice management + revenue cycle for mid-market physician groups. Strengths: mid-market ambulatory sweet spot, mature 25-year track record, broad specialty support (cardiology, orthopedics, primary care), strong revenue cycle integration, and Thoma Bravo capital for AI investment. Best fit for mid-market physician groups (25-500 physicians) wanting NextGen-anchored ambulatory workflow. Trade-offs: Thoma Bravo PE pressure pattern (pricing escalations typical 6-18 months post-take-private), implementation 4-12 months, customer support quality variable, AI features below Epic/athenahealth on velocity, and recently-private creates roadmap uncertainty.

Best for

Mid-market physician groups (25-500 physicians) wanting NextGen-anchored ambulatory workflow with broad specialty support.

Worst for

Hospital scope (Epic/Cerner better), enterprise practices ($50M+ revenue) wanting more modern alternatives (athenahealth/Epic), or buyers concerned about Thoma Bravo PE pattern.

Strengths

  • Mid-market ambulatory sweet spot
  • Mature 25-year track record
  • Broad specialty support
  • Strong revenue cycle integration
  • Thoma Bravo capital for AI investment
  • Atlanta engineering culture

Weaknesses

  • Thoma Bravo PE pressure pattern (pricing escalations expected)
  • Implementation 4-12 months
  • Customer support variable
  • AI features below Epic/athenahealth
  • Recently-private roadmap uncertain
  • Per-physician + module pricing complex

Pricing tiers

opaque
  • NextGen Office (SMB)
    ~$300-$500/physician/month
    Quote
  • NextGen Enterprise
    ~$600-$1,200/physician/month
    Quote
  • NextGen Corporate
    Custom for large groups
    Quote
Watch for
  • · Per-module add-ons (RCM, population health)
  • · Implementation services
  • · Annual price increases of 8-15% post-Thoma Bravo expected

Key features

  • +Ambulatory clinical EHR
  • +Practice management
  • +Revenue cycle
  • +Patient portal
  • +Specialty-specific templates
  • +Telehealth
  • +Carequality
  • +60+ integrations
60+ integrations
SurescriptsCarequalityCommonWellAWSMicrosoft DAX Copilot
Geography
Primary US
#7

DrChrono

EverHealth-owned modern iPad-first EHR for small practices.

Founded 2009 · Sunnyvale, CA · pe backed · 1–25 employees
G2 3.9 (380)
Capterra 4.0
Custom quote
◐ Partial disclosure
Visit DrChrono

DrChrono is the modern iPad-first ambulatory EHR for small practices, founded 2009 in YC W11. Acquired by EverHealth (formerly Practice Mate parent) in 2021. The platform pioneered iPad-first clinical documentation and remains the strongest iPad EHR. Strengths: best-in-class iPad-first UX, modern California engineering, strong fit for solo + small specialty practices (5-50 physicians), competitive SMB pricing, and YC W11 legacy momentum. Best fit for solo practices and small specialty groups wanting modern iPad-first workflow. Trade-offs: EverHealth ownership integration ongoing, brand recognition declined post-acquisition, AI features below eClinicalWorks Sunoh.ai, less suited for mid-market multi-specialty groups, and customer support quality variable post-acquisition.

Best for

Solo practices and small specialty groups (1-25 physicians) wanting modern iPad-first clinical workflow.

Worst for

Mid-market multi-specialty (NextGen/athenahealth better), hospital scope (Epic better), or Windows-only practices.

Strengths

  • Best-in-class iPad-first UX
  • Modern California engineering
  • Strong fit for solo + small specialty practices
  • Competitive SMB pricing
  • YC W11 legacy momentum
  • Apple App Store integration mature

Weaknesses

  • EverHealth ownership integration ongoing
  • Brand recognition declined post-acquisition
  • AI features below eClinicalWorks
  • Less suited for mid-market multi-specialty
  • Customer support variable post-acquisition
  • iPad-anchored may not fit Windows-anchored practices

Pricing tiers

partial
  • Prometheus (Practice)
    ~$249-$449/physician/month
    Quote
  • Hippocrates (Group)
    ~$449-$649/physician/month
    Quote
  • Apollo (Enterprise)
    Custom for larger groups
    Quote
Watch for
  • · Per-module add-ons
  • · Implementation services
  • · Annual price increases of 5-8%

Key features

  • +iPad-first EHR
  • +Practice management
  • +E-prescribing
  • +Patient portal
  • +Telehealth
  • +Revenue cycle (Updox)
  • +Apple Pencil charting
  • +40+ integrations
40+ integrations
SurescriptsApple HealthStripe HealthcareCarequalitySquare
Geography
Primary US
#8

Greenway Health

Vista Equity PE-backed mid-market ambulatory EHR; flag PE pressure pattern.

Founded 1979 · Tampa, FL · pe backed · 20–2,000 employees
G2 3.6 (280)
Capterra 3.7
Custom quote
○ Sales call required
Visit Greenway Health

Greenway Health is the mid-market ambulatory EHR + practice management platform, founded 1979. Vista Equity Partners PE-backed since 2013 (12+ year hold, longer than typical PE cycle). The platform centers on mid-market ambulatory practices with Intergy + Prime Suite legacy products. Strengths: mature 45-year track record, strong fit for mid-market ambulatory practices, broad specialty support, established revenue cycle, and Vista Equity capital. Best fit for mid-market ambulatory practices (20-200 physicians) wanting alternative to NextGen/athenahealth. Trade-offs: Vista Equity 12+ year hold is unusual (typically PE 5-7 year hold) and creates uncertainty about exit timing; pricing escalations reported under Vista; multiple product lines (Intergy + Prime Suite + Greenway Carequality) create platform fragmentation; AI features below Epic/athenahealth/eClinicalWorks; customer support quality variable, and innovation pace below modern competitors.

Best for

Mid-market ambulatory practices (20-200 physicians) wanting alternative to NextGen + athenahealth.

Worst for

Buyers prioritizing modern AI features (eClinicalWorks/athenahealth better), or buyers concerned about Vista PE exit-timing risk.

Strengths

  • Mature 45-year track record
  • Strong fit for mid-market ambulatory
  • Broad specialty support
  • Established revenue cycle
  • Vista Equity capital backing
  • Long-standing operational stability

Weaknesses

  • Vista Equity 12+ year hold creates exit uncertainty
  • Pricing escalations under Vista
  • Multiple product lines create platform fragmentation
  • AI features below leaders
  • Customer support variable
  • Innovation pace below modern competitors

Pricing tiers

opaque
  • Greenway Standard
    ~$300-$500/physician/month
    Quote
  • Greenway Pro
    $500-$900/physician/month
    Quote
  • Greenway Enterprise
    Custom enterprise tier
    Quote
Watch for
  • · Per-module add-ons
  • · Implementation services
  • · Annual price increases of 6-10% under Vista
  • · Per-product-line scaling complexity

Key features

  • +Ambulatory clinical EHR (Intergy + Prime Suite)
  • +Practice management
  • +Revenue cycle
  • +Patient portal
  • +Specialty templates
  • +Telehealth
  • +Carequality
  • +50+ integrations
50+ integrations
SurescriptsCarequalityAWSStripe Healthcare
Geography
Primary US
#9

Tebra (Kareo + PatientPop)

Kareo + PatientPop 2022 merger formed Tebra; SMB-friendly practice management + EHR + patient engagement.

Founded 2004 · Irvine, CA · pe backed · 1–50 employees
G2 3.8 (480)
Capterra 3.9
Custom quote
◐ Partial disclosure
Visit Tebra (Kareo + PatientPop)

Tebra is the SMB practice management + EHR + patient engagement platform formed from the November 2022 merger of Kareo (founded 2004) and PatientPop (founded 2014). PE-backed by Vista Equity Partners (continuing from Kareo). The platform bundles cloud-based EHR + practice management + patient engagement + reputation management for small practices. Strengths: bundled platform reduces vendor sprawl, modern California engineering, SMB-friendly pricing, mature 20-year Kareo track record, and PatientPop reputation management differentiator. Best fit for SMB practices (1-50 physicians) wanting bundled practice management + EHR + patient engagement. Trade-offs: post-merger integration ongoing 2022-2026; Vista Equity PE pressure pattern; clinical EHR depth below athenahealth/eClinicalWorks; customer support quality variable post-merger; AI features below leaders.

Best for

SMB practices (1-50 physicians) wanting bundled practice management + EHR + patient engagement at SMB pricing.

Worst for

Enterprise practices (athenahealth/Epic/Cerner better), modern iPad-first solo practices (DrChrono better), or buyers prioritizing clinical EHR depth.

Strengths

  • Bundled practice management + EHR + patient engagement
  • Modern California engineering
  • SMB-friendly pricing
  • Mature 20-year Kareo track record
  • PatientPop reputation management
  • Reduces vendor sprawl

Weaknesses

  • Post-merger integration ongoing
  • Vista Equity PE pressure pattern
  • Clinical EHR depth below athenahealth
  • Customer support variable post-merger
  • AI features below leaders
  • Brand recognition mixed (Kareo + PatientPop + Tebra)

Pricing tiers

partial
  • Tebra Get Paid
    ~$150-$300/physician/month (billing only)
    Quote
  • Tebra Plus
    ~$400-$700/physician/month (full)
    Quote
  • Tebra Complete
    Custom enterprise tier
    Quote
Watch for
  • · Per-module add-ons (PatientPop reputation, telehealth, etc.)
  • · Implementation services
  • · Annual price increases of 6-10% under Vista

Key features

  • +SMB clinical EHR
  • +Practice management
  • +Revenue cycle
  • +Patient engagement (PatientPop)
  • +Reputation management
  • +Telehealth
  • +Online scheduling
  • +40+ integrations
40+ integrations
SurescriptsCarequalityStripe HealthcareTwilioGoogle Reviews
Geography
Primary US
#10

Practice Fusion

Veradigm/Allscripts-owned originally-free ambulatory EHR; ongoing vendor stability concerns.

Founded 2005 · San Francisco, CA · private · 1–5 employees
G2 3.4 (280)
Capterra 3.6
From $149 + $149 /mo + /employee
◐ Partial disclosure
Visit Practice Fusion

Practice Fusion is the originally-free ambulatory EHR, founded 2005 in San Francisco. Pioneered the "free EHR" model with advertising revenue but discontinued the free tier in 2018. Acquired by Allscripts (now Veradigm) in February 2018 for $100M. The platform centers on lightweight ambulatory EHR for solo and small specialty practices. Strengths: lightweight modern UX (inherited from free-EHR era), strong fit for solo practices, low entry pricing, and broad installed base from free-tier years. Best fit for solo practices and very small specialty groups (1-5 physicians) wanting lightweight EHR. Trade-offs: Veradigm/Allscripts parent has MAJOR vendor stability concerns (NASDAQ delisted Sept 2024, accounting restatements, SEC investigations, see Veradigm entry for details); customers may face uncertain vendor trajectory; AI features below modern competitors; customer support quality degraded with Veradigm financial turmoil; less suited for mid-market practices.

Best for

Solo practices and very small specialty groups (1-5 physicians) wanting lightweight EHR; accept Veradigm parent vendor stability risk.

Worst for

Buyers prioritizing vendor stability (Epic/athenahealth/DrChrono better), mid-market practices (athenahealth better), or compliance-conservative buyers.

Strengths

  • Lightweight modern UX
  • Strong fit for solo practices
  • Low entry pricing
  • Broad installed base from free-tier years
  • San Francisco engineering legacy
  • Simple practice management

Weaknesses

  • Veradigm parent vendor stability concerns (NASDAQ delisted Sept 2024)
  • Veradigm SEC investigations affect Practice Fusion
  • AI features below modern competitors
  • Customer support quality degraded with Veradigm turmoil
  • Less suited for mid-market
  • Uncertain vendor trajectory

Pricing tiers

partial
  • Practice Fusion EHR
    From $149/physician/month
    $149+$149 /mo +/emp
  • Practice Fusion Premium
    Custom for groups
    Quote
Watch for
  • · Per-module add-ons
  • · Implementation services
  • · Vendor stability risk premium

Key features

  • +Solo + small practice EHR
  • +Practice management
  • +E-prescribing
  • +Patient portal
  • +Telehealth
  • +20+ integrations
20+ integrations
SurescriptsCarequalityStripe Healthcare
Geography
Primary US

Frequently asked questions

The questions buyers actually ask before they sign.

Why aren't Best Practice or Medical Director in the global top 10?
Best Practice Software (Brisbane) and Medical Director (Sydney) are Australian-built and Australia-focused with limited international presence, so they sit outside the global top 10 by design and live in our local champions section. For Australian private GP and specialist practice, Best Practice and Medical Director are the textbook first evaluations. They handle Medicare/MBS billing, PBS prescribing, AHPRA practitioner registration, My Health Record integration, and RACGP accreditation alignment that no global EHR natively covers. ~80% of Australian general practices use Best Practice, Medical Director, or Genie Solutions. Australian GP and specialist buyers should start with these local champions before evaluating any global EHR.
Best Practice vs Medical Director for an Australian 10-doctor GP practice?
Both are textbook Australian GP EHR choices and have ~80% combined market share. Best Practice tends to lead on clinical workflow depth and recall and reminder management. Medical Director (now Helix in its modern cloud form) tends to lead on prescribing UX and patient education resources. The decision often comes down to which practice your principal partner trained on; switching between Best Practice and Medical Director is technically possible but disruptive. For a new practice with no incumbent, both deliver excellent Australian GP workflow; pick on the practice management software (Pracsoft, Best Practice Management, Medical Director's practice management) preference of the practice manager.
How does My Health Record integration work?
My Health Record is the national health record operated by the Australian Digital Health Agency (ADHA). Australian EHRs (Best Practice, Medical Director, Genie Solutions, Epic Australian implementations, Oracle Health Australian implementations, Telstra Health PowerHealth) integrate via secure messaging and FHIR APIs to view and contribute shared health summaries, event summaries, prescriptions, immunisations, and pathology. Most practices participate in My Health Record uploading via their EHR; patients can manage their record via the My Health Record app. Provider Connect Australia (PCA) is the new directory service. Practitioners log in via PRODA (Provider Digital Access). Conformant EHRs handle the integration with no per-record fee.
Can we use US-based EHR (Epic, Cerner) at an Australian private practice?
For private GP and specialist practice, the answer is almost always no. US-based EHRs (Epic, Cerner, athenahealth, eClinicalWorks) lack native Medicare/MBS billing, PBS prescribing, AHPRA workflows, and RACGP accreditation alignment that are operationally critical for Australian primary care. The configuration cost to retrofit these is prohibitive for practices under 50 practitioners. For large Australian public hospital networks (where state health departments procure and there is dedicated implementation budget), Epic and Oracle Health Australian implementations are deployed. For private practice under 50 practitioners, Best Practice, Medical Director, Genie Solutions, or Zedmed are the right choice.
Why is Epic the unchallenged enterprise hospital EHR leader?
Epic dominance is structural, not just feature parity. Reasons: (1) Founder-led 45 years with Judy Faulkner still CEO, no PE pressure or corporate distraction that affects competitors; (2) ~31% US hospital market share with ~80%+ of academic medical centers; (3) deepest clinical workflow depth and interoperability via Care Everywhere; (4) net new contract wins from Cerner/Oracle Health 2023-2026 reinforce growth; (5) Microsoft DAX Copilot integration for ambient clinical documentation positions Epic at AI frontier; (6) Epic refuses to sell to PE or go public, preserving long-term customer trust. For enterprise hospitals + academic medical centers, Epic is the default and competitors face structural headwinds.
What happened with Oracle Cerner acquisition?
Oracle announced the $28.3B acquisition of Cerner in December 2021, closed June 2022. Strategic rationale: Oracle wanted healthcare vertical expansion and Cerner provided immediate customer base. The execution has been troubled: (1) Multiple major hospital systems migrated from Cerner to Epic in 2023-2024 (Geisinger, Sentara, multiple academic centers); (2) Oracle leadership churn affected the Cerner team substantially; (3) VA Health Oracle EHR implementation has been troubled with reports of patient harm prompting Congressional hearings; (4) Pricing escalations reported under Oracle ownership; (5) Innovation pace has lagged Epic visibly. The honest editorial read: Oracle Cerner remains a credible enterprise EHR but Oracle has not yet demonstrated it can stabilize the customer base. Buyers evaluating between Epic and Cerner in 2026 face a strategic question about Oracle commitment to the long-term healthcare investment.
How does the 2017 eClinicalWorks DOJ settlement affect buying decisions today?
In May 2017, eClinicalWorks paid $155M to settle DOJ allegations that the company falsely claimed compliance with ONC EHR certification standards while collecting Medicare Meaningful Use incentive payments. Three former eClinicalWorks employees received whistleblower awards. The company implemented corrective actions and Corporate Integrity Agreement requirements. Eight years later: (1) Subsequent operational improvements have been documented and certified by ONC; (2) The 2017 settlement remains a foundational trust event in the company history; (3) Some buyers (particularly compliance-conservative healthcare CIOs) still exclude eClinicalWorks from their RFPs based on this history; (4) Other buyers consider the issue resolved with the settlement. The honest editorial read: factor the 2017 history into vendor selection but recognize that subsequent compliance posture has improved; if your compliance team weights vendor history heavily, eClinicalWorks may not pass the screen.
Should I buy from Veradigm given vendor stability concerns?
Veradigm (formerly Allscripts) faces existential vendor-stability questions: (1) Multiple accounting restatements 2023-2024; (2) NASDAQ delisting September 2024 after missed SEC filing deadlines; (3) Active SEC investigations; (4) Many customers actively migrating away. For new EHR evaluations: Veradigm should not be the choice, Epic, athenahealth, eClinicalWorks, NextGen are all substantially more stable vendors. For existing Veradigm/Allscripts customers: factor migration cost ($2M-$50M depending on scale) against vendor stability risk. Some legacy customers stay because switching cost exceeds vendor stability risk; others migrate proactively. Practice Fusion customers face the same parent-vendor risk and should similarly evaluate migration.
What happens to athenahealth under Bain + Hellman & Friedman ownership?
Bain Capital + Hellman & Friedman acquired athenahealth in February 2022 at $17B, one of the largest PE healthcare-software transactions. Typical PE 5-7 year hold suggests exit by 2027-2029 (IPO or sale). Observed patterns: (1) Pricing escalations reported by mid-market customers; (2) Customer support quality variable; (3) athenaIDX AI investment continues; (4) Strategic focus on ambulatory + revenue cycle remains intact. The honest editorial read: athenahealth product quality and ambulatory leadership remain strong, but Bain + H&F PE pressure pattern means pricing optimization is happening in parallel with product investment. Buyers should: (a) negotiate price-cap renewal clauses (5-7% annual maximum); (b) bring competitive quotes from Epic/eClinicalWorks/NextGen; (c) document promises in writing.
How does AI change healthcare EHR in 2026?
AI clinical documentation is the dominant 2025-2026 EHR shift: (1) Epic + Microsoft DAX Copilot integration brings ambient AI scribe to Epic customers, drives ~3-7 hour daily time savings per physician where adopted; (2) eClinicalWorks Sunoh.ai launched 2024 for ambient AI scribe; (3) athenahealth athenaIDX automates workflow; (4) Standalone ambient AI scribes (Abridge, Suki, Augmedix, Nuance DAX before Microsoft acquisition) integrate with multiple EHRs. Population health AI (Epic Cosmos) analyzes large patient cohorts for clinical decision support. The 2026 reality: physician burnout reduction is the central AI value proposition, ambient documentation gives clinicians evening + weekend time back. AI clinical decision support is more nascent and faces FDA regulation as medical-device software. Buyers should evaluate ambient AI scribe capability heavily in 2026 EHR decisions.
How do I evaluate vendor stability for multi-year EHR contracts?
EHR contracts run 5-10+ years with massive switching cost ($1M-$100M+ migration). Vendor stability matters more than for any other software category. Before committing: (1) Vendor financial transparency, Epic private but founder-stable; Cerner Oracle-backed but uncertain commitment; athenahealth + NextGen + Greenway all PE-backed (factor PE timing); Veradigm + Practice Fusion in financial turmoil. (2) Customer migration patterns, Epic gaining share, Cerner losing, Veradigm losing rapidly. (3) AI roadmap investment, Epic + Microsoft partnership credible; Cerner uncertain; eClinicalWorks investing in Sunoh.ai. (4) Negotiate price-cap renewal clauses and material-vendor-change exit clauses. The honest editorial read: in 2026, vendor stability is the single most important factor in healthcare EHR selection. Product feature differences matter less than betting on a vendor that will be operating credibly in 10 years.
When should I migrate from one EHR to another?
EHR migration is brutal, $1M-$100M+ cost, 18-36 months, severe physician disruption. Migrate when: (1) Existing vendor faces existential stability questions (Veradigm/Practice Fusion 2024-2026 trajectory); (2) Vendor pricing escalations exceed 50%+ over 3 years (some Bain + H&F athenahealth customers); (3) Strategic platform incompatibility (Oracle Health customers not using Oracle ecosystem); (4) Material clinical workflow gaps that affect care delivery. Do NOT migrate for: (1) Feature parity differences; (2) UX preference; (3) Minor pricing dissatisfaction; (4) Vendor cultural concerns without operational impact. The honest editorial read: most EHR migrations are driven by vendor stability concerns or pricing escalations, not feature parity. Plan migration only when the vendor trajectory makes staying riskier than the migration cost.

Final word

Looking at a different market? See the global Healthcare EHR Software ranking, or pick another country at the top of this page.

Last updated 2026-05-24. Local pricing reverified quarterly. Found something inaccurate? Tell us.