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Project Management Software · Rank #7 of 10

Smartsheet review and pricing

Spreadsheet-led traditional PMOs.

By Smartsheet, Inc. · Founded 2005 · Bellevue, WA · pe backed

Smartsheet is the work management platform for traditional PMOs already comfortable in Excel. The product's strength is genuine spreadsheet-meets-Gantt, Excel-style cell editing combined with project portfolio management, resource leveling, and approvals. Public 2018-2024 (acquired by Vista/Blackstone for $8B in 2024). Trade-offs: post-acquisition pricing escalation, less modern UX than Asana/Monday, customer support quality flagged.

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Best for

Traditional PMOs in mid-market and enterprise (50-10,000 employees) running Excel-style project portfolio management.

Worst for

Modern cross-functional teams (Asana wins), engineering teams (Jira wins), or anyone wanting modern UX over traditional Gantt depth.

Vendor Trust Score

Is Smartsheet a trustworthy vendor?

6.9/10
Mixed
Pricing transparency
Published rates; no hidden fees
7.0
Contract fairness
Reasonable terms; no auto-renew traps
6.5
Incident response
How they handle outages and breaches
8.0
Post-acquisition behavior
Customer treatment after M&A or PE
6.0
Executive stability
Leadership churn over 24 months
7.0
Roadmap honesty
Public commitments held
7.0
Trust signal log
  • 2024-09-24
    Vista/Blackstone acquired Smartsheet for $8B; PE-driven pricing escalation has followed
Vendor Trust is scored independently of product quality. A great product from an unfair vendor still earns a low trust score.
Review Intelligence

What 6,280 reviews actually say

Synthesized from G2, Capterra, Reddit, Trustpilot. Patterns >15% prevalence shown.

Last synthesized
2026-04-29

Praise patterns

  • Spreadsheet-meets-Gantt for Excel-comfortable PMOs
    78% →
  • Strong project portfolio management
    64% →
  • Resource leveling capabilities
    51% →

Complaint patterns

  • Post-acquisition pricing escalation
    51% ↑
  • Less modern UX than Asana/Monday
    64% ↑
  • Customer support quality flagged
    47% →
Sentiment trend (6 months)
79/100 -1 pts
11
12
01
02
03
04
Patterns are extracted from review corpus and human-verified. We surface trends, not anecdotes.
Verified Pricing

What buyers actually pay

198 anonymized deal disclosures · last updated 2026-04-30

Contribute your deal price
Company size Median annual
50-200 users $18,000
200-1,000 users $84,000
Verified pricing is crowdsourced from buyers under anonymity guarantees. Vendor-listed prices are validated against actual deals quarterly.
Compliance & Security

Auto-verified certifications

Verified 2026-04-15
SOC 2 Type II
ISO 27001
HIPAA
GDPR
CCPA
PCI DSS
FedRAMP Authorized

Editorial: Strengths

  • Spreadsheet-meets-Gantt for Excel-comfortable PMOs
  • Strong project portfolio management
  • Resource leveling and capacity planning
  • Approvals and workflows
  • Smartsheet AI launched 2024
  • Right call for traditional enterprise PMOs

Editorial: Weaknesses

  • Post-acquisition pricing escalation (Vista/Blackstone)
  • Less modern UX than Asana/Monday
  • Customer support quality flagged in recent reviews
  • Implementation 4-12 weeks for enterprise
  • Mobile app less polished

Key features & integrations

  • +Spreadsheet-style editing
  • +Gantt charts
  • +Project portfolio management
  • +Resource leveling
  • +Approvals and workflows
  • +Smartsheet AI
  • +Forms
  • +Mobile apps
100+ integrations
Microsoft 365Google WorkspaceSalesforceSlackJira
Geography supported
Global
Best fit
50–10,000 employees · Traditional PMOs in mid-market and enterprise
Vendor trust

Smartsheet trust score

6-dimension scorecard, dated, separate from product quality.
Worst for

Who shouldn’t buy Smartsheet

Editorial verdict on the buyers it’s the wrong fit for.
Alternatives

Smartsheet alternatives, ranked

9 independent picks from the same category.
Editorial deep-dive

Read our full ranking of Project Management Software

Smartsheet ranks #7 in our editorial review of 10 project management software platforms. The deep-dive covers methodology, comparison tables, decision matrix, migration scoring, and FAQs.

Read the full ranking

Closest alternatives in Project Management Software

#6
Trello
Simplest Kanban for small teams.
★ 4.4 public
#8
Wrike
Marketing agencies and creative teams with proofing.
★ 4.2 public
#5
Notion
Docs + lightweight project management on one surface.
★ 4.6 public
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