Skip to content
Z Zendikt
Category

HR Helpdesk and Service Delivery Software

Workday Help, ServiceNow HR Service Delivery, Microsoft Viva Spoke, AllVoices, Applaud, Espressive, Leena AI, Moveworks, AskHR, ServiceNow Now Assist for HR.

Products tracked: 10
Last verified: 2026-05-10
Re-verified every 90 days
Editorial verdict
Read full deep-dive

HR helpdesk software has been reshaped between 2023 and 2026 by enterprise AI-agent platforms (Moveworks, Leena AI, Espressive) that promise 50-80% ticket deflection through AI-driven answers. The traditional category leaders (ServiceNow HR Service Delivery, Workday Help) extended their suites with AI agents (ServiceNow Now Assist, Workday AI). The 2026 buying decision is no longer which platform routes HR tickets fastest; it is which platform integrates AI ticket-deflection plus HRIS-data context plus enterprise-grade compliance for HR-sensitive data.

All 10 products, ranked

Sort: Editorial rank · · ·
  1. #1

    Workday Help

    G2 4.2 (320)

    Native Workday HCM-integrated HR helpdesk with deepest Fortune-500 enterprise fit.

    Workday Help is the HR helpdesk and case-management module within Workday HCM (NASDAQ:WDAY). Launched as Workday Service Delivery and rebranded Workday Help, the platform serves Workday-anchored Fortune-500 enterprises with native HCM data integration. Wins on Workday-customer-default positioning, deepest HCM-data integration, and enterprise scalability. Loses on standalone-buyer value (only makes sense for Workday HCM customers), implementation complexity, and AI-agent depth versus Moveworks.

    Pricing
    ○ Quote-only
    Vendor trust
    7.6/10
    Best fit
    5,000-200,000+
    Reviews analyzed
    320
    Interested in Workday Help?
  2. #2

    ServiceNow HR Service Delivery

    G2 4.3 (480)

    NYSE:NOW Now Platform-anchored HR service delivery with unified IT + HR workflows.

    ServiceNow HR Service Delivery (HRSD) is the HR-vertical product within the broader ServiceNow Now Platform (NYSE:NOW). The platform serves enterprise customers with unified IT + HR + Facilities workflows on one platform. Wins on enterprise scalability, deepest IT + HR + Facilities unified workflows, and ServiceNow Now Assist AI (launched 2023). The Moveworks acquisition (March 2025, $2.85B) deepens AI-agent capabilities. Loses on standalone-HR-helpdesk-buyer value (only makes sense for ServiceNow customers) and implementation complexity.

    Pricing
    ○ Quote-only
    Vendor trust
    7.7/10
    Best fit
    2,000-200,000+
    Reviews analyzed
    480
    Interested in ServiceNow HR Service Delivery?
  3. #3

    Moveworks

    G2 4.6 (240)

    AI agent leader for ticket deflection; acquired by ServiceNow March 2025 for $2.85B.

    Moveworks launched 2016 (founder Bhavin Shah) and pioneered the AI-agent category for IT and HR ticket deflection, claiming 50-80% deflection rates. Closed $200M Series C 2021 at $2.1B valuation. ServiceNow acquired Moveworks March 2025 for $2.85B, consolidating much of the AI-agent layer into the ServiceNow Now Platform. Wins on AI-agent leadership and ServiceNow-backing. Loses on post-acquisition integration uncertainty (in-progress 2025-2026) and standalone-buyer value (now ServiceNow-anchored).

    Pricing
    ○ Quote-only
    Vendor trust
    7.5/10
    Best fit
    3,000-200,000+
    Reviews analyzed
    240
    Interested in Moveworks?
  4. #4

    Leena AI

    G2 4.6 (180)

    AI HR assistant with strong APAC + mid-market adoption.

    Leena AI launched 2018 and closed a $40M Series B Oct 2022 led by Bessemer Venture Partners. The platform serves mid-market and upper-mid-market with AI HR assistant capabilities: ticket deflection, employee self-service, knowledge base, sentiment analytics. Wins on APAC + India distribution depth, modern UX, and competitive pricing versus Moveworks. Loses on Fortune-500 brand mindshare and enterprise feature depth.

    Pricing
    ◐ Partial
    Vendor trust
    8.0/10
    Best fit
    1,000-15,000
    Reviews analyzed
    180
    Interested in Leena AI?
  5. #5

    Espressive

    G2 4.6 (140)

    AI virtual agent (Barista) for IT + HR + Facilities employee experience.

    Espressive launched 2016 (founder Pat Calhoun ex-McAfee) and closed a $50M Series C Mar 2022. The platform serves mid-to-upper-market enterprises with Barista AI virtual agent across IT + HR + Facilities. Wins on broad employee-experience scope, modern UX, and competitive pricing. Loses on Fortune-500 brand mindshare versus Moveworks.

    Pricing
    ○ Quote-only
    Vendor trust
    7.8/10
    Best fit
    2,000-25,000
    Reviews analyzed
    140
    Interested in Espressive?
  6. #6

    Microsoft Viva Spoke

    G2 4.0 (220)

    Microsoft 365-anchored HR helpdesk bundled with Viva for E5 customers.

    Microsoft Viva Spoke is the HR helpdesk and IT-ticketing module within the Microsoft Viva employee-experience platform. Microsoft acquired Spoke in May 2020 and rebranded as Viva Spoke alongside the broader Viva launch in 2021. Wins on Microsoft 365 E5 bundle economics (no additional cost for E5 customers) and native M365 integration. Loses on standalone-buyer value (only makes sense for M365 E5 customers), AI-agent depth versus Moveworks, and Viva-product-line trajectory questions.

    Pricing
    ◐ Partial
    Vendor trust
    8.2/10
    Best fit
    2,000-200,000+
    Reviews analyzed
    220
    Interested in Microsoft Viva Spoke?
  7. #7

    AllVoices

    G2 4.7 (120)

    Anonymous workplace-reporting platform with HR helpdesk overlap.

    AllVoices launched 2018 (founder Claire Schmidt) and closed a $9M Series A 2022 led by Quaker Capital. The platform serves the workplace-ethics-reporting and HR-helpdesk-adjacent segment: anonymous workplace complaints, harassment reporting, employee feedback channels. Wins on anonymous-reporting depth and modern UX. Loses on standalone-HR-helpdesk feature depth versus dedicated platforms.

    Pricing
    ◐ Partial
    Vendor trust
    8.2/10
    Best fit
    500-10,000
    Reviews analyzed
    120
    Interested in AllVoices?
  8. #8

    Applaud

    G2 4.5 (80)

    UK-based HR-experience platform with helpdesk + content + journey orchestration.

    Applaud is a UK-headquartered HR-experience platform extending into helpdesk, content management, and journey orchestration. Wins on integrated HR-experience approach and European data residency. Loses on capital base versus US peers and Fortune-500 brand mindshare.

    Pricing
    ○ Quote-only
    Vendor trust
    7.7/10
    Best fit
    1,000-15,000
    Reviews analyzed
    80
    Interested in Applaud?
  9. #9

    AskHR

    G2 4.5 (60)

    Modern AI HR assistant with strong APAC + Israeli enterprise adoption.

    AskHR launched 2020 in Tel Aviv and serves mid-market enterprises with AI HR assistant capabilities. Wins on modern UX and APAC + Israeli enterprise distribution. Loses on capital base and Fortune-500 brand mindshare.

    Pricing
    ○ Quote-only
    Vendor trust
    7.7/10
    Best fit
    500-5,000
    Reviews analyzed
    60
    Interested in AskHR?
  10. #10

    ServiceNow Now Assist for HR

    G2 4.3 (140)

    Now Assist AI module for HR Service Delivery; ServiceNow-bundled AI agent.

    ServiceNow Now Assist for HR is the AI module of ServiceNow HR Service Delivery, launched May 2023 and deepened with the Moveworks acquisition March 2025. The product is the AI-layer extension rather than a standalone HR helpdesk. Wins on ServiceNow-platform integration and AI-agent depth post-Moveworks. Loses on standalone-buyer value (must combine with ServiceNow HR Service Delivery).

    Pricing
    ○ Quote-only
    Vendor trust
    7.7/10
    Best fit
    2,000-200,000+
    Reviews analyzed
    140
    Interested in ServiceNow Now Assist for HR?

How we rank hr helpdesk and service delivery software

Evaluated 14 HR helpdesk and HR service delivery platforms across six weighted dimensions: ease of use including employee-self-service portal UX (15%), feature breadth covering ticketing + knowledge base + AI agents + case management (25%), value (20%), customer support (15%), scalability for multi-region enterprise deployments (15%), and integration depth with HRIS + payroll + benefits-administration platforms (10%). Pricing data verified Mar-May 2026 against vendor websites and 480+ verified buyer disclosures. HR helpdesk pricing is moderately opaque; band ranges reflect mid-band negotiated deals not list prices. Review signal sourced from G2, Capterra, Reddit, and Trustpilot, filtered to 15% or higher prevalence. Excluded: pure ITSM platforms without HR-specific modules (Jira Service Management, Freshservice cover broader ITSM), pure HRIS platforms without dedicated helpdesk (covered in HRIS ranking), and pure performance-management platforms.

See full deep-dive →
What you get on this category
  • ✓10 products with full intelligence profile
  • ✓Verified pricing crowdsourced from real buyers
  • ✓Vendor trust scores independent of product quality
  • ✓review patterns from G2, Capterra, Reddit, Trustpilot
  • ✓Quarterly re-verification of all data