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HR Helpdesk and Service Delivery Software · Rank #3 of 10

Moveworks review and pricing

AI agent leader for ticket deflection; acquired by ServiceNow March 2025 for $2.85B.

By ServiceNow · Founded 2016 · Mountain View, CA · private

Moveworks launched 2016 (founder Bhavin Shah) and pioneered the AI-agent category for IT and HR ticket deflection, claiming 50-80% deflection rates. Closed $200M Series C 2021 at $2.1B valuation. ServiceNow acquired Moveworks March 2025 for $2.85B, consolidating much of the AI-agent layer into the ServiceNow Now Platform. Wins on AI-agent leadership and ServiceNow-backing. Loses on post-acquisition integration uncertainty (in-progress 2025-2026) and standalone-buyer value (now ServiceNow-anchored).

Visit Moveworks Compare to ServiceNow HR Service Delivery
Best for

Enterprise IT + HR teams (3000+ employees) wanting AI-agent ticket deflection.

Worst for

SMB on tight budget; non-ServiceNow customers wanting standalone deployment.

Vendor Trust Score

Is Moveworks a trustworthy vendor?

7.5/10
Mixed
Pricing transparency
Published rates; no hidden fees
5.4
Contract fairness
Reasonable terms; no auto-renew traps
7.8
Incident response
How they handle outages and breaches
8.4
Post-acquisition behavior
Customer treatment after M&A or PE
7.4
Executive stability
Leadership churn over 24 months
8.4
Roadmap honesty
Public commitments held
7.8
Trust signal log
  • 2021-08-15
    Series C close of $200M at $2.1B valuation
  • 2025-03-10
    ServiceNow acquired Moveworks $2.85B; post-acquisition integration in-progress
Vendor Trust is scored independently of product quality. A great product from an unfair vendor still earns a low trust score.
Review Intelligence

What 240 reviews actually say

Synthesized from G2, Capterra, Reddit, Trustpilot. Patterns >15% prevalence shown.

Last synthesized
2026-04-29

Praise patterns

  • AI-agent ticket deflection 50-80% genuinely effective
    87% →
  • Pre-trained on 100+ enterprise vocabularies
    71% →
  • Native HRIS + ITSM integrations
    64% →

Complaint patterns

  • Post-ServiceNow integration uncertainty
    47% ↑
  • Implementation requires data integration setup
    41% →
  • Pricing complexity
    38% →
Sentiment trend (6 months)
82/100 0 pts
12
01
02
03
04
05
Patterns are extracted from review corpus and human-verified. We surface trends, not anecdotes.
Verified Pricing

What buyers actually pay

52 anonymized deal disclosures · last updated 2026-05-01

Contribute your deal price
Company size Median annual
3000-15,000 employees $285,000
15,000+ employees $780,000
Verified pricing is crowdsourced from buyers under anonymity guarantees. Vendor-listed prices are validated against actual deals quarterly.
Compliance & Security

Auto-verified certifications

Verified 2026-05-01
SOC 2 Type II
ISO 27001
HIPAA
GDPR
CCPA
PCI DSS
FedRAMP Authorized

Editorial: Strengths

  • AI-agent leader with 50-80% ticket deflection
  • ServiceNow $2.85B acquisition Mar 2025 deepens enterprise reach
  • Pre-trained on 100+ enterprise vocabularies
  • Native integrations with HRIS + ITSM platforms
  • Strong Fortune-500 references (Broadcom, Western Digital, Pure Storage)
  • Multi-language support

Editorial: Weaknesses

  • Post-ServiceNow-acquisition integration uncertainty (in-progress)
  • Standalone-buyer value diminishing (now ServiceNow-anchored)
  • Pricing complexity
  • Implementation requires data integration setup

Key features & integrations

  • +AI agent with 50-80% ticket deflection
  • +Pre-trained on 100+ enterprise vocabularies
  • +Multi-language support
  • +Native HRIS + ITSM integrations
  • +Slack + Microsoft Teams + email channels
  • +Mature reporting and analytics
  • +Multi-region multi-tenant support
  • +ServiceNow Now Platform integration
100+ integrations
ServiceNowWorkday HCMSAP SuccessFactorsMicrosoft 365SlackMicrosoft TeamsOktaBambooHR
Geography supported
North America · Europe · Asia-Pacific
Best fit
3,000-200,000+ employees · Enterprise AI-agent ticket deflection
Editorial deep-dive

Read our full ranking of HR Helpdesk and Service Delivery Software

Moveworks ranks #3 in our editorial review of 10 hr helpdesk and service delivery software platforms. The deep-dive covers methodology, comparison tables, decision matrix, migration scoring, and FAQs.

Read the full ranking

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