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Vendor trust scorecard

VMware Workspace ONE UEM by Omnissa vendor trust score

Trust scoring is the “is this vendor a fair counterparty” question, deliberately separated from product quality. Six dimensions, dated, sourced where events warrant it.

5.6
/10
cautious
Verdict

VMware Workspace ONE UEM by Omnissa's vendor trust profile warrants caution. Below-average dimensions need explicit mitigation language in the contract.

Vendor Trust Score

Is VMware Workspace ONE UEM by Omnissa a trustworthy vendor?

5.6/10
Caution
Pricing transparency
Published rates; no hidden fees
5.0
Contract fairness
Reasonable terms; no auto-renew traps
5.5
Incident response
How they handle outages and breaches
7.0
Post-acquisition behavior
Customer treatment after M&A or PE
4.5
Executive stability
Leadership churn over 24 months
5.5
Roadmap honesty
Public commitments held
6.0
Trust signal log
  • 2014-01-22
    VMware acquired AirWatch for $1.54B; entered MDM market
  • 2023-11-22
    Broadcom completed VMware acquisition for $61B; immediate End-User Computing divestiture announced
  • 2024-01-23
    KKR and EQT acquired End-User Computing division for ~$4B; Omnissa launched February 2024
  • 2024-05-22
    Post-Broadcom pricing and packaging changes triggered material customer churn in renewals
  • 2024-08-15
    Omnissa rebranded Workspace ONE under new corporate identity; roadmap stabilization in progress
  • 2025-09-22
    Net-new buyer evaluation reportedly remains paused pending Omnissa direction clarity
Vendor Trust is scored independently of product quality. A great product from an unfair vendor still earns a low trust score.

How to read this score

  • Trust is separate from product quality. A vendor can ship great software and treat customers badly — or vice versa. We score the two independently.
  • 8.0+/10: strong. Few concerns at renewal or procurement.
  • 6.5–7.9: mixed. Negotiate hard on the lowest dimensions; monitor across the contract term.
  • 5.0–6.4: cautious. Add explicit mitigation language to the master agreement.
  • Below 5.0: concerning. Treat this as a contracted-risk evaluation, not a product-fit evaluation.
  • Updates: we re-verify scoring quarterly. Material trust events (acquisitions, breaches, leadership change, hostile contract terms) get logged on the timeline above.

Related editorial

Last updated 2026-06-07. Scoring methodology: editorial standards. Disagree? Tell us.