United States verdict (TL;DR)
Verified 2026-05-19Gong is the undisputed US enterprise leader in conversation intelligence; Chorus (ZoomInfo) is the entrenched challenger at lower price. Salesloft Conversations and Clari Copilot are increasingly bundled inside their parent revenue platforms rather than sold standalone. Avoma, Fireflies, and Otter serve the US mid-market at a fraction of enterprise pricing. CallMiner dominates enterprise contact-center conversation analytics, a different buyer than sales-call recording. The 2026 compliance variable that most US buyers underestimate: California, Illinois, Massachusetts, Pennsylvania, and Florida are two-party-consent states for call recording. Any conversation intelligence tool recording sales calls must support per-state consent disclaimers or auto-pause logic; not all do. Salesken is a credible India-founded but globally deployed alternative for cost-sensitive US teams.
Picks for United States
- US enterprise sales orgs (100+ reps): gong Deepest AI deal intelligence, call scoring, and revenue analytics. 4,000+ US enterprise customers. Two-party-consent call recording config available per state. Best-in-class forecast risk signals.
- US Salesforce-anchored teams on ZoomInfo contract: chorus Bundled inside ZoomInfo Revenue OS. Lower TCO when already paying for ZoomInfo intelligence. Solid call recording, transcript search, and coaching playlists.
- US Salesloft revenue platform customers: salesloft-conversations Native inside Salesloft platform. Avoids a separate contract. Sufficient call recording and AI summary for teams already on Salesloft.
- US Clari revenue platform customers: clari-copilot Bundled with Clari forecasting. Best when Clari is the revenue OS of record; call data flows natively into Clari deal signals without integration overhead.
- US enterprise contact centers: callminer Purpose-built for contact-center conversation analytics: 100% call scoring, compliance monitoring (FDCPA, TCPA), and agent coaching at scale. Not a sales-call tool; a contact-center tool.
- US mid-market (50-500 employees): avoma AI meeting assistant plus conversation intelligence at $59-$149/seat/mo. Covers sales calls and internal meetings. Lower price than Gong without sacrificing core recording and transcript search.
- US SMB and startup (1-50 reps): fireflies Cheapest credible AI meeting recorder at $10-$19/seat/mo. Slack, Notion, and CRM integrations. Best for teams not yet ready for Gong pricing.
How the conversation intelligence software market looks in United States
The US is the largest and most competitive conversation intelligence market in the world. Gong established the category in 2015 and remains the enterprise benchmark; its revenue analytics, deal risk scoring, and forecast integration have no close US-built peer at enterprise scale. Chorus (acquired by ZoomInfo in 2021) is the volume alternative for teams inside the ZoomInfo ecosystem, but ZoomInfo has shifted its go-to-market to bundle Chorus inside Revenue OS rather than sell it standalone, which has reduced Chorus brand awareness in new evaluations.
The 2025-2026 structural shift is bundling. Salesloft Conversations (formerly Drift Conversations) and Clari Copilot are increasingly sold only as part of their parent platform subscriptions, not as standalone conversation intelligence tools. This narrows the standalone market to Gong, Avoma, Fireflies, Otter, and CallMiner.
Two-party consent compliance is the most underappreciated US legal variable. California (Penal Code 632), Illinois (720 ILCS 5/14-2), Massachusetts (M.G.L. c. 272, s. 99), Pennsylvania (Wiretap Act), and Florida (F.S. 934.03) all require all parties to consent to call recording. Conversation intelligence tools that cannot auto-announce recording at call start for calls to numbers in those states create material legal exposure. Gong, Avoma, and CallMiner handle this; Otter and Fireflies are more limited on compliance controls.
CallMiner is a separate buyer segment entirely: it is an enterprise contact-center conversation analytics platform used by financial services (FDCPA monitoring), healthcare (HIPAA call audits), and telecom compliance teams. Typical call volumes are millions per month, not hundreds. Comparing CallMiner to Gong is a category error.
Two-party call recording consent: CA (Penal Code 632), IL (720 ILCS 5/14-2), MA (M.G.L. c. 272, s. 99), PA (Wiretap Act), and FL (F.S. 934.03) require all-party consent; configure auto-disclosure at call start for calls to numbers in these states. TCPA: autodialed or prerecorded calls to cell phones require prior express consent for B2C; verify dialer + recorder integration does not create TCPA exposure. HIPAA: if call recordings contain PHI (healthcare sales, patient calls), a HIPAA BAA is required from your vendor; Gong and CallMiner offer BAAs; verify others. CCPA/CPRA: California residents may request deletion of recorded calls; verify your vendor supports deletion-on-request workflows. FINRA/SEC: financial services call recording obligations may require longer retention (7 years); CallMiner and Gong support configurable retention; Fireflies and Otter are thinner on enterprise retention controls.
Quick comparison, ranked for United States
| Product | Best for | Starts at | 10-emp/mo* | Pricing | G2 | Geo |
|---|---|---|---|---|---|---|
| 1 Gong | Enterprise sales orgs | Quote | - | 4.7 | Global; strongest in US, EU, UK | |
| 2 Chorus.ai | ZoomInfo-anchored sales orgs | Quote | - | 4.5 | Global; strongest in US | |
| 3 Salesloft Conversations | Salesloft-anchored mid-market | Quote | - | 4.4 | Global; strongest in US, EU, UK | |
| 4 Clari Copilot | Mid-market sales orgs | Quote | - | 4.7 | Global; strongest in US, UK | |
| 8 CallMiner | Enterprise contact centers | Quote | - | 4.4 | Global; strongest in US, UK | |
| 5 Avoma | SMB to mid-market sales orgs | $0 + $0/emp | $0 | 4.7 | Global; strongest in US | |
| 6 Fireflies.ai | SMB and general meeting use | $0 + $0/emp | $0 | 4.7 | Global | |
| 10 Jiminny | Salesforce-anchored mid-market | Quote | - | 4.7 | Global; strongest in UK, EU, US | |
| 9 Salesken | APAC mid-market | Quote | - | 4.6 | Global; strongest in India, APAC, growing US | |
| 7 Otter.ai | Solo and very small teams | $0 + $0/emp | $0 | 4.4 | Global |
*10-employee monthly cost = base fee + (per-employee × 10) using the lowest published tier. For opaque-pricing vendors, no value is shown.
What buyers in United States actually pay
Median annual deal size by employee band, in USD. Crowdsourced from anonymized buyer disclosures.
| Product | Employee band | Median annual (USD) | Sample | Notes |
|---|---|---|---|---|
| Gong | 50-200 reps | $72,000 | 118 | Platform fee plus per-seat; typical mid-market US contract |
| Gong | 200-1,000 reps | $220,000 | 64 | Enterprise tier with revenue analytics |
| Chorus.ai | 50-200 reps | $38,000 | 87 | Bundled inside ZoomInfo Revenue OS |
| Avoma | 20-100 reps | $18,000 | 74 | Business tier; per-seat annual |
| Fireflies.ai | 10-50 reps | $4,800 | 143 | Business plan; per-seat annual |
| CallMiner | Contact center, 100+ agents | $180,000 | 29 | Enterprise license; call volume pricing |
| Otter.ai | 5-25 reps | $3,600 | 98 | Business plan; per-seat annual |
United States-built or United States-strong vendors worth knowing
Not yet ranked in our global top 10, but credible options for United States buyers and worth a shortlist.
Salesken
Visit ↗Bangalore-founded but US-deployed. Real-time call guidance and AI coaching for inside sales. Used by Indian SaaS US GTM teams and growing US SMB adoption. Lower price than Gong.
Wingman (Clari Copilot)
Visit ↗Originally Wingman (Bangalore-founded); acquired by Clari 2022 and rebranded Clari Copilot. Now bundled inside Clari revenue platform. Relevant for Clari customers.
Jiminny
Visit ↗London-built revenue intelligence platform with US customers. Transparent flat-rate pricing vs. Gong's seat-based model. Growing in US SaaS mid-market as a lower-cost alternative.
All 10, ranked for United States
Same intelligence as the global ranking, vendor trust, review patterns, verified pricing, compliance, reordered for the United States market.
Gong
Conversation intelligence market leader for enterprise sales orgs.
Gong is the conversation intelligence market leader, founded 2015, last valued $7.25B (2021). The product covers call recording + transcription + AI-driven coaching + deal intelligence + forecasting. Strengths: deepest coaching workflows (call review, scoring, cadence-tied coaching plans), strongest deal intelligence (deal warnings, pipeline analytics), broadest enterprise install base, and Gong Engage (added 2024) bringing engagement layer into the platform. Trade-offs: pricing has escalated meaningfully ($150-$300+/seat/mo typical), customer support quality has declined as the company scaled, and Gong Engage has crossed competitive lines with Outreach/Salesloft creating tension.
Enterprise sales orgs (100+ reps) requiring deepest coaching, deal intelligence, and forecasting integration with proven enterprise scale.
SMB sales teams under 25 reps (Avoma/Fireflies cheaper), Salesloft-anchored shops (Salesloft Conversations cleaner integration), or ZoomInfo-anchored buyers (Chorus better fit).
Strengths
- Deepest coaching workflows in category
- Strongest deal intelligence and forecasting
- Broadest enterprise install base
- Gong Engage added engagement layer (2024)
- Mature integration ecosystem (200+)
- Built for 100+ rep enterprise sales orgs
Weaknesses
- Pricing escalated meaningfully ($150-$300+/seat/mo)
- Customer support quality declined
- Gong Engage created tension with Outreach/Salesloft
- Some power-user features gated to higher tiers
- Per-seat pricing scales meaningfully
Pricing tiers
opaque- Gong Standard~$135-$165/seat/mo typicalQuote
- Gong Pro$165-$220/seat/moQuote
- Gong Premium$220-$300+/seat/mo with advanced featuresQuote
- · Implementation fees ($10K-$50K)
- · Annual price increases of 8-12%
- · Per-seat scaling adds up at 100+ reps
Key features
- +Call recording + transcription
- +AI-driven coaching
- +Deal intelligence (warnings, pipeline)
- +Forecasting
- +Gong Engage (engagement layer)
- +Sales playbooks
- +Salesforce native integration
- +200+ integrations
Chorus.ai
Native ZoomInfo integration; default for ZoomInfo-bundled buyers.
Chorus.ai is the conversation intelligence product owned by ZoomInfo (acquired 2021 for $575M). The product covers call recording + transcription + coaching + deal intelligence. Strengths: native ZoomInfo intelligence integration (contact + intent + engagement data alongside conversations), ZoomInfo enterprise sales motion, and bundled positioning with ZoomInfo SalesOS. Best fit for ZoomInfo-committed buyers wanting unified intelligence + conversations. Trade-offs: outside ZoomInfo ecosystem the product is significantly less compelling, post-ZoomInfo product velocity has slowed, and customer reports of coaching depth below Gong.
ZoomInfo-committed enterprise sales orgs (50-2,000 reps) wanting unified ZoomInfo intelligence + Chorus conversation intelligence in one platform.
Non-ZoomInfo buyers (Gong/Clari Copilot better best-of-breed), SMBs under 25 reps (Avoma/Fireflies cheaper), or Salesloft-anchored shops (Salesloft Conversations better fit).
Strengths
- Native ZoomInfo intelligence integration
- Bundled positioning with ZoomInfo SalesOS
- Public company financial transparency
- Mature transcription accuracy
- Strong for ZoomInfo-committed buyers
Weaknesses
- Outside ZoomInfo ecosystem less compelling
- Post-ZoomInfo product velocity slowed
- Coaching depth below Gong
- Support response times vary
- Innovation pace below Gong/Clari Copilot
Pricing tiers
opaque- Chorus Conversation IntelligenceBundled with ZoomInfo SalesOSQuote
- Chorus CoachingAdd-on for coaching workflowsQuote
- Chorus Deal IntelligenceAdd-on for deal pipeline insightsQuote
- · Bundled with ZoomInfo SalesOS subscription
- · Per-module pricing
- · Annual price increases
Key features
- +Call recording + transcription
- +ZoomInfo intelligence integration
- +Coaching workflows
- +Deal intelligence
- +Salesforce integration
- +Forecasting (with ZoomInfo Engage)
- +150+ integrations
Salesloft Conversations
Drift-acquired conversation intelligence native to Salesloft.
Salesloft Conversations is the conversation intelligence layer of the Salesloft platform, built on Drift's call recording and conversational AI capabilities (Drift acquired by Salesloft in 2024). The product covers call recording + transcription + coaching + deal insights, native to the Salesloft cadence + dialer + deals platform. Strengths: native Salesloft integration (no separate vendor relationship), strong fit for Salesloft-bundled cadence + coaching workflows, and unified billing. Trade-offs: outside Salesloft ecosystem the product is less compelling, Drift integration friction during the 2024 transition impacted some customers, and coaching depth below Gong.
Salesloft-anchored mid-market sales orgs (50-1,000 reps) wanting bundled cadence + dialer + coaching + deals on one platform.
Non-Salesloft shops (Gong/Chorus better best-of-breed), Outreach-anchored teams (less integrated), or buyers needing deepest coaching workflows (Gong better).
Strengths
- Native Salesloft platform integration
- Bundled with Salesloft cadence + dialer + deals
- Made for SFDC-anchored mid-market on Salesloft
- Drift legacy conversational AI
- Unified billing across the Salesloft suite
Weaknesses
- Outside Salesloft ecosystem less compelling
- 2024 Drift transition friction impacted customers
- Coaching depth below Gong
- Vista Equity Partners ownership (post-2022)
- Innovation pace below Gong
Pricing tiers
opaque- Salesloft ConversationsBundled with Salesloft Premier ($200+/seat/mo)Quote
- Standalone CIAvailable separately for some buyersQuote
- · Bundled with Salesloft Premier subscription
- · Annual price increases
Key features
- +Call recording + transcription
- +Coaching workflows
- +Deal insights
- +Native Salesloft cadence integration
- +Salesforce native integration
- +Forecasting
- +150+ integrations
Clari Copilot
Mid-market value alternative to Gong (formerly Wingman).
Clari Copilot is the conversation intelligence product from Clari, formerly Wingman (Wingman acquired by Clari in 2022 and rebranded). The product covers call recording + transcription + coaching + deal intelligence, natively integrated with Clari's revenue platform. Strengths: strong feature parity with Gong at meaningfully lower mid-market pricing ($115-$200/seat/mo), tight Clari forecasting integration, and aggressive product velocity. Best fit for mid-market sales orgs (50-500 reps) wanting Gong-class CI at lower pricing. Trade-offs: enterprise depth below Gong, brand recognition lower (post-Wingman rebrand), and Support is hit-or-miss.
Mid-market sales orgs (50-500 reps) wanting Gong-class conversation intelligence at meaningfully lower pricing, especially Clari forecasting customers.
Large enterprise (1,000+ reps) needing deepest workflow customization (Gong better), Salesloft-anchored teams (Salesloft Conversations better fit), or SMBs (Avoma/Fireflies cheaper).
Strengths
- Strong feature parity with Gong at lower price ($115-$200/seat/mo)
- Tight Clari forecasting integration
- Aggressive product velocity
- Right call for mid-market sales orgs
- Modern UX
- AI features competitive with Gong
Weaknesses
- Enterprise depth below Gong
- Brand recognition lower post-Wingman rebrand
- Uneven support quality
- Smaller integration ecosystem (~120)
- Less mature than Gong on call coaching workflows
Pricing tiers
opaque- Standard~$95-$120/seat/mo typicalQuote
- Pro$120-$165/seat/moQuote
- Premium$165-$220/seat/moQuote
- · Implementation fees
- · Annual price increases
- · Clari platform separate at full Revenue Platform tier
Key features
- +Call recording + transcription
- +AI coaching
- +Deal intelligence
- +Clari forecasting integration
- +Salesforce integration
- +120+ integrations
CallMiner
Enterprise customer support call analytics for contact centers.
CallMiner is the enterprise customer support call analytics platform, founded 2002. The product covers customer call recording, transcription, sentiment analysis, and quality monitoring, distinct from sales-focused CI tools. Strengths: deepest customer support call analytics, enterprise contact center integration, and strong fit for 100+ agent contact centers. Trade-offs: not a sales tool (use Gong/Chorus for sales), pricing meaningful (call-for-quote), and UX dated vs modern CI tools.
Enterprise contact centers (100-10,000 agents) needing deep customer support call analytics, sentiment analysis, and quality monitoring.
Sales coaching (Gong/Chorus better), SMBs (CallMiner overkill), or buyers wanting modern UX.
Strengths
- Deepest customer support call analytics
- Enterprise contact center integration
- 20+ year track record
- Built for 100+ agent contact centers
- Sentiment + quality monitoring
- Mature compliance features
Weaknesses
- Not a sales tool
- Pricing meaningful
- UX dated vs modern CI
- Slower roadmap than the modern alternatives
- Implementation heavy
Pricing tiers
opaque- CallMiner EurekaEnterprise; ~$50K-$300K/year typicalQuote
- CallMiner EngageReal-time + post-callQuote
- CallMiner CoachAgent coaching workflowsQuote
- · Implementation fees
- · Annual price increases
- · Per-module pricing
Key features
- +Call recording + transcription (customer support)
- +Sentiment analysis
- +Quality monitoring
- +Agent coaching workflows
- +Real-time + post-call
- +60+ integrations
Avoma
All-in-one CI + meeting notes + scheduling for SMB to mid-market.
Avoma is the all-in-one meeting intelligence platform, founded 2017. The product covers AI meeting notes + conversation intelligence + scheduling + coaching at SMB-friendly pricing ($19-$129/seat/mo). Strengths: all-in-one positioning (CI + scheduling + notes), strong fit for SMB to mid-market sales orgs (5-200 reps), and modern UX. Best fit for buyers wanting Gong-class capabilities at SMB pricing. Trade-offs: enterprise depth below Gong/Clari Copilot, brand recognition lower than Gong/Chorus, and Support inconsistency reported.
SMB to mid-market sales orgs (5-200 reps) wanting all-in-one CI + meeting notes + scheduling at SMB-friendly pricing.
Enterprise (Gong better depth), Salesloft-anchored shops (Salesloft Conversations better fit), or pure transcription buyers (Otter cheaper).
Strengths
- All-in-one CI + meeting notes + scheduling
- SMB-friendly pricing ($19-$129/seat/mo)
- Fits SMB to mid-market
- Modern UX
- Founder-led
- Per-seat pricing transparency
Weaknesses
- Enterprise depth below Gong/Clari Copilot
- Brand recognition lower
- Support response times vary
- Smaller integration ecosystem (~70)
- AI features less mature than Gong
Pricing tiers
public- FreeLimited features$0+$0 /mo +/emp
- StarterPer seat; basic CI$19 /mo
- PlusPer seat; team features$49 /mo
- BusinessPer seat; advanced CI$79 /mo
- EnterprisePer seat; full platform$129 /mo
- · Annual billing for discount
- · Per-seat scaling at higher tiers
Key features
- +Call recording + transcription
- +AI meeting notes
- +Scheduling
- +Coaching workflows
- +Deal intelligence (Business+)
- +Salesforce integration
- +70+ integrations
Fireflies.ai
AI meeting notes for sales + customer + general use at SMB pricing.
Fireflies.ai is the AI meeting notes platform, founded 2016. The product covers meeting recording + transcription + AI summaries across general use cases (sales, customer success, internal meetings). Strengths: affordable pricing ($10-$39/seat/mo), strong fit for general meeting use beyond sales, and clean modern UX. Best fit for SMB sales + customer success teams + general meeting use cases. Trade-offs: not a fit for serious sales coaching (Gong/Avoma better), AI accuracy variable, and Support is hit-or-miss.
SMBs and general meeting use (1-200 employees) wanting AI meeting notes across sales + customer success + internal meetings at affordable pricing.
Serious sales coaching (Gong/Avoma better), enterprise scale (Gong better), or buyers needing deepest deal intelligence.
Strengths
- Affordable pricing ($10-$39/seat/mo)
- Works for general meeting use
- Clean modern UX
- Free tier available
- 60+ integrations
- Multi-language support
Weaknesses
- Not a fit for serious sales coaching
- AI accuracy variable
- Uneven support quality
- Smaller integration ecosystem than Gong
- Coaching depth thin
Pricing tiers
public- FreeLimited features$0+$0 /mo +/emp
- ProPer seat; basic features$10 /mo
- BusinessPer seat; team features$19 /mo
- EnterprisePer seat; advanced features$39 /mo
- · Annual billing for discount
Key features
- +Meeting recording + transcription
- +AI meeting notes
- +Topic detection
- +CRM integration
- +Multi-language support
- +60+ integrations
- +Mobile apps
Jiminny
Salesforce-native conversation intelligence for SFDC mid-market.
Jiminny is the Salesforce-native conversation intelligence platform, founded 2018 in the UK. The product covers call recording + transcription + coaching + Salesforce-native dashboards. Strengths: Salesforce-native architecture, strong fit for SFDC-anchored mid-market sales orgs (50-500 reps), and modern UX. Best fit for Salesforce-committed mid-market buyers. Trade-offs: outside Salesforce ecosystem the product is less compelling, brand recognition lower, and integration ecosystem narrower (~50).
Salesforce-anchored mid-market sales orgs (50-500 reps) wanting Salesforce-native conversation intelligence with strong coaching workflows.
Non-Salesforce shops (Gong/Avoma better), enterprise (Gong better depth), or SMBs (Avoma/Fireflies cheaper).
Strengths
- Salesforce-native architecture
- Right call for SFDC-anchored mid-market
- Modern UX
- UK-based, founder-led
- Strong coaching workflows
- GDPR-native
Weaknesses
- Outside Salesforce ecosystem less compelling
- Brand recognition lower
- Integration ecosystem narrower (~50)
- Innovation pace below Gong/Clari Copilot
- Uneven support quality
Pricing tiers
opaque- Standard~$85-$125/seat/mo typicalQuote
- Pro$125-$200/seat/moQuote
- EnterpriseCustom; advanced featuresQuote
- · Implementation fees
- · Annual price increases
- · Per-seat scaling
Key features
- +Call recording + transcription
- +Coaching workflows
- +Salesforce-native dashboards
- +Deal intelligence
- +Sales scoring
- +50+ integrations
Salesken
India-built sales coaching with real-time conversation guidance.
Salesken is the India-built conversation intelligence platform, founded 2018. The product covers call recording + real-time conversation guidance + coaching + scoring. Strengths: real-time conversation guidance (in-call prompts during live calls), strong fit for APAC and India-anchored sales orgs, and competitive pricing for emerging market buyers. Best fit for India-anchored mid-market sales orgs (50-500 reps). Trade-offs: brand recognition lower outside India/APAC, Support inconsistency reported, and integration ecosystem narrower (~50).
India-anchored mid-market sales orgs (50-500 reps) and APAC buyers wanting real-time conversation guidance and competitive pricing.
US/EU enterprises (Gong/Clari Copilot better), Salesloft-anchored shops (Salesloft Conversations better fit), or SMBs (Avoma/Fireflies cheaper).
Strengths
- Real-time conversation guidance (in-call prompts)
- Made for APAC and India-anchored
- Competitive pricing for emerging markets
- India-built, founder-led
- Series B backed
Weaknesses
- Brand recognition lower outside India/APAC
- Support response times vary
- Integration ecosystem narrower (~50)
- AI features less mature than Gong
- Smaller community
Pricing tiers
opaque- Standard~$80-$120/seat/mo typicalQuote
- Pro$120-$180/seat/moQuote
- EnterpriseCustom; advanced featuresQuote
- · Implementation fees
- · Annual price increases
- · Add-on for advanced features
Key features
- +Call recording + transcription
- +Real-time conversation guidance (in-call prompts)
- +Coaching workflows
- +Sales scoring
- +Salesforce integration
- +50+ integrations
Otter.ai
Cheapest credible AI meeting notes for solo and small team.
Otter.ai is the AI meeting notes leader for general-purpose use, founded 2016. The product covers meeting recording + transcription + AI summaries, broadest use case beyond sales. Strengths: cheapest credible pricing ($8-$30/seat/mo), strong general-purpose meeting note workflows, and clean mobile-first UX. Best fit for solo professionals, very small teams, and general meeting use. Trade-offs: not a sales coaching tool (Gong/Avoma better), AI accuracy variable for noisy environments, and limited customer/sales-specific features.
Solo professionals, very small teams (1-25 employees), and general meeting use wanting AI meeting notes at the cheapest credible pricing.
Sales coaching workflows (Gong/Avoma better), team analytics (Fireflies better), or enterprise scale (Gong/Chorus better).
Strengths
- Cheapest credible AI meeting notes ($8-$30/seat/mo)
- Strong general-purpose use
- Clean mobile-first UX
- Free tier available
- Real-time transcription
- Easy onboarding
Weaknesses
- Not a sales coaching tool
- AI accuracy variable in noisy environments
- Limited sales-specific features
- Smaller CRM integration footprint
- Support depends on tier
Pricing tiers
public- Basic300 minutes/month$0+$0 /mo +/emp
- ProPer seat; 1,200 minutes/month$8.33 /mo
- BusinessPer seat; 6,000 minutes/month$20 /mo
- EnterprisePer seat; SSO, advanced features$30 /mo
- · Per-minute overages
- · Annual billing for discount
Key features
- +Real-time transcription
- +AI meeting notes
- +Otter AI Chat
- +Mobile apps
- +Live captions
- +Speaker identification
Frequently asked questions
The questions buyers actually ask before they sign.
Which conversation intelligence tools handle two-party consent states correctly?
Is Gong worth the price for a US mid-market team (50-150 reps)?
What is the difference between Gong and CallMiner?
Gong vs Chorus, which one?
How does this differ from sales engagement?
How much should I budget for conversation intelligence?
Should I use sales-CI or general meeting notes?
How long does CI implementation take?
What about AI features and real-time coaching in 2026?
How does this overlap with AI SDR and recruiting?
Can I evaluate via free trial?
Final word
Looking at a different market? See the global Conversation Intelligence Software ranking, or pick another country at the top of this page.
Last updated 2026-05-19. Local pricing reverified quarterly. Found something inaccurate? Tell us.