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Customer Feedback Management Software · Rank #9 of 10

Roadmunk review and pricing

Tempo-acquired roadmap + feedback for Jira-anchored product teams.

By Tempo Software (acquired Roadmunk 2021) · Founded 2013 · Toronto, Canada / Montreal (Tempo) · pe backed

Roadmunk is the roadmap and customer-feedback platform acquired by Tempo Software in 2021. Founded 2013 in Toronto by Latif Nanji and originally a roadmapping tool; the Idea Capture feedback module was added in 2018-2019. Tempo (the Jira time-tracking and capacity-planning company, headquartered in Reykjavik with Montreal operations, owned by Diversis Capital PE) folded Roadmunk into the broader Tempo + Jira product ecosystem post-acquisition. Strengths: deep integration with Jira and the broader Tempo product suite (Tempo Timesheets, Tempo Capacity Planner, Tempo Cost Tracker), strongest fit for product organizations already running Jira as the engineering delivery system and Tempo for capacity/cost, mature roadmap visualization, customer-feedback Idea Capture module with voting and merging, and reasonable mid-market pricing relative to Productboard or Aha!. Best fit for Jira-led product organizations who want roadmap + feedback integrated with engineering delivery and capacity planning. Trade-offs: standalone customer-feedback value is materially limited (Idea Capture is a thinner module than Canny / Productboard / Aha! Ideas), product velocity in the feedback module specifically has been slow post-acquisition, integration with non-Jira ecosystems is narrower (Linear, Asana, ClickUp users get less value), Diversis Capital PE pressure pattern reported in 2024-2025 (renewal escalations 8-15%), and not a fit for teams not anchored to Jira.

Visit Roadmunk Vendor pricing Compare to Aha! Ideas
Best for

Jira-anchored product organizations (200-5,000+ employees) running roadmap + feedback integrated with Tempo capacity planning and engineering delivery.

Worst for

Non-Jira product teams (Canny, Productboard, Frill better) or teams buying customer feedback as a standalone workflow.

Vendor Trust Score

Is Roadmunk a trustworthy vendor?

6.8/10
Mixed
Pricing transparency
Published rates; no hidden fees
6.5
Contract fairness
Reasonable terms; no auto-renew traps
7.0
Incident response
How they handle outages and breaches
7.5
Post-acquisition behavior
Customer treatment after M&A or PE
6.5
Executive stability
Leadership churn over 24 months
6.5
Roadmap honesty
Public commitments held
6.5
Trust signal log
  • 2013-06-22
    Roadmunk founded in Toronto by Latif Nanji
  • 2019-06-22
    Idea Capture customer-feedback module launched
  • 2021-08-22
    Tempo Software acquired Roadmunk; Diversis Capital PE ownership
  • 2023-09-22
    Feedback module velocity reported slow post-acquisition
  • 2025-06-22
    Mid-market buyers reported 8-15% renewal escalations under Diversis
Vendor Trust is scored independently of product quality. A great product from an unfair vendor still earns a low trust score.
Review Intelligence

What 260 reviews actually say

Synthesized from G2, Capterra, Reddit, Trustpilot. Patterns >15% prevalence shown.

Last synthesized
2026-04-29

Praise patterns

  • Deep Jira and Tempo integration is unique
    78% →
  • Roadmap visualization is mature
    64% →
  • Strong fit for Jira-led product orgs
    51% →
  • Combined roadmap + capacity + cost via Tempo
    47% →
  • Reasonable mid-market pricing
    41% →

Complaint patterns

  • Idea Capture thinner than Canny or Productboard
    47% →
  • Feedback module velocity slow post-acquisition
    41% ↑
  • Non-Jira ecosystem integration narrower
    38% →
  • Diversis PE renewal escalations reported
    31% ↑
Sentiment trend (6 months)
66/100 -1 pts
12
01
02
03
04
05
Patterns are extracted from review corpus and human-verified. We surface trends, not anecdotes.
Verified Pricing

What buyers actually pay

78 anonymized deal disclosures · last updated 2026-05-01

Contribute your deal price
Company size Median annual
100-500 employees $9,600
500-2,000 employees $28,800
2,000+ employees $72,000
Verified pricing is crowdsourced from buyers under anonymity guarantees. Vendor-listed prices are validated against actual deals quarterly.
Compliance & Security

Auto-verified certifications

Verified 2026-05-01
SOC 2 Type II
ISO 27001
HIPAA
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CCPA
PCI DSS
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Editorial: Strengths

  • Deep Jira and Tempo product-suite integration
  • Strongest fit for Jira-led product organizations
  • Mature roadmap visualization
  • Idea Capture feedback with voting and merging
  • Reasonable mid-market pricing vs Productboard / Aha!
  • Combined roadmap + capacity + cost via Tempo suite
  • Established Toronto-based engineering heritage

Editorial: Weaknesses

  • Standalone customer-feedback value limited
  • Idea Capture thinner than Canny / Productboard / Aha! Ideas
  • Product velocity slow in feedback module post-acquisition
  • Non-Jira ecosystem integration narrower
  • Diversis Capital PE pressure reported 2024-2025
  • Renewal pricing escalations 8-15% reported
  • Brand positioning shifted toward Tempo + Jira customers

Key features & integrations

  • +Roadmap visualization (swimlane, timeline, pivot)
  • +Idea Capture feedback module
  • +Voting and merging
  • +Jira integration (deep)
  • +Tempo Timesheets and Capacity sync
  • +Public roadmap sharing
  • +Custom views and templates
  • +20+ integrations
20+ integrations
JiraTempo TimesheetsTempo Capacity PlannerSlackMicrosoft TeamsConfluenceAzure DevOps
Geography supported
Global; strongest in North America and EU Atlassian-heavy customers
Best fit
200-5,000+ employees · Jira-anchored product orgs running Tempo suite
Editorial deep-dive

Read our full ranking of Customer Feedback Management Software

Roadmunk ranks #9 in our editorial review of 10 customer feedback management software platforms. The deep-dive covers methodology, comparison tables, decision matrix, migration scoring, and FAQs.

Read the full ranking

Closest alternatives in Customer Feedback Management Software

#8
Aha! Ideas
Customer feedback module of the Aha! product-management suite.
★ 4.5 public
#10
Fider
Apache-2.0 open-source self-hosted customer feedback platform.
★ 4.5 public
#7
UserVoice
Long-running enterprise customer feedback heritage, acquired by Maxio May 2024.
★ 4.2 opaque
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