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Customer Feedback Management Software · Rank #10 of 10

Fider review and pricing

Apache-2.0 open-source self-hosted customer feedback platform.

By Fider community (open source) · Founded 2017 · Open source, community-led · private

Fider is the Apache-2.0 licensed open-source customer-feedback platform, founded 2017 by Guilherme Oenning as an open-source alternative to Canny / UserVoice. Self-hosted via Docker or run on Fider Cloud (the optional hosted offering). Strengths: fully open-source under Apache 2.0 with no vendor lock-in (self-host on your own infrastructure for full data control), GitHub-public roadmap and active community contributions, predictable hosting costs (run on a $20/month VPS for small teams), zero per-user or per-seat fees if self-hosted, GDPR-aligned by self-hosting in EU regions, and a clean modern UX that holds up well vs commercial competitors on core flows. Best fit for engineering-led teams who want full data control, regulated industries requiring on-premises or sovereign-cloud deployment, and OSS-aligned product organizations. Trade-offs: requires engineering resource to self-host and operate (Docker, database, ops overhead), feature depth narrower than commercial competitors (no segmented voting, no AI features, no rich integration ecosystem), Fider Cloud (the hosted offering) is sparsely documented relative to mature SaaS competitors, community-led roadmap means feature requests move at the pace of contributor activity, no formal enterprise support or SLA without paid agreement, and brand recognition limited outside the OSS community.

Visit Fider Vendor pricing Compare to Roadmunk
Best for

Engineering-led product teams, regulated industries needing on-premises or sovereign-cloud deployment, and OSS-aligned organizations who want full data control with zero vendor lock-in.

Worst for

Non-engineering product teams without operations capacity (Canny, Frill, FeedBear better), or teams needing rich integrations and AI features.

Vendor Trust Score

Is Fider a trustworthy vendor?

8.9/10
High trust
Pricing transparency
Published rates; no hidden fees
10.0
Contract fairness
Reasonable terms; no auto-renew traps
10.0
Incident response
How they handle outages and breaches
7.0
Post-acquisition behavior
Customer treatment after M&A or PE
10.0
Executive stability
Leadership churn over 24 months
8.0
Roadmap honesty
Public commitments held
8.5
Trust signal log
  • 2017-06-22
    Fider founded by Guilherme Oenning as Apache 2.0 OSS Canny alternative
  • 2021-06-22
    Reached 1,000+ self-hosted deployments per GitHub stars
  • 2023-06-22
    SAML SSO community contribution merged
  • 2025-06-22
    Fider Cloud hosted offering relaunched with Pro tier
Vendor Trust is scored independently of product quality. A great product from an unfair vendor still earns a low trust score.
Review Intelligence

What 95 reviews actually say

Synthesized from G2, Capterra, Reddit, Trustpilot. Patterns >15% prevalence shown.

Last synthesized
2026-04-29

Praise patterns

  • Open-source self-host eliminates vendor lock-in
    87% →
  • Zero per-user fees if self-hosted
    78% →
  • Clean modern UX comparable to commercial tools
    64% →
  • Strong fit for engineering-led OSS teams
    51% →
  • GitHub-public roadmap and active community
    47% →

Complaint patterns

  • Requires engineering resource to self-host
    47% →
  • No AI or theme clustering features
    41% →
  • Integration ecosystem very narrow
    38% →
  • Community-led roadmap moves slowly
    31% →
Sentiment trend (6 months)
82/100 +1 pts
12
01
02
03
04
05
Patterns are extracted from review corpus and human-verified. We surface trends, not anecdotes.
Verified Pricing

What buyers actually pay

36 anonymized deal disclosures · last updated 2026-05-01

Contribute your deal price
Company size Median annual
1-50 employees (self-hosted) $240
50-500 employees (self-hosted) $1,200
Verified pricing is crowdsourced from buyers under anonymity guarantees. Vendor-listed prices are validated against actual deals quarterly.
Compliance & Security

Auto-verified certifications

Verified 2026-05-01
SOC 2 Type II
ISO 27001
HIPAA
GDPR
CCPA
PCI DSS
FedRAMP

Editorial: Strengths

  • Fully open-source under Apache 2.0
  • No vendor lock-in; self-host on your own infrastructure
  • Zero per-user or per-seat fees if self-hosted
  • GitHub-public roadmap with active community contributions
  • Predictable hosting costs (run on $20/month VPS)
  • GDPR-aligned by self-hosting in EU regions
  • Clean modern UX comparable to commercial tools on core flows
  • Strong fit for engineering-led OSS-aligned teams

Editorial: Weaknesses

  • Requires engineering resource to self-host and operate
  • Feature depth narrower than commercial competitors
  • No segmented voting or revenue-weighted voting
  • No AI features (no auto-dedup or theme clustering)
  • No rich integration ecosystem
  • No formal enterprise support or SLA without paid agreement
  • Community-led roadmap moves at contributor pace
  • Brand recognition limited outside OSS community

Key features & integrations

  • +Feedback portal with voting
  • +Public roadmap
  • +Status communication
  • +OAuth and SAML SSO (community-contributed)
  • +Self-host via Docker
  • +PostgreSQL backend
  • +GitHub-public source code
  • +5+ community integrations
5+ integrations
Slack (webhook)EmailOAuth (Google, GitHub, Facebook)SAML SSO
Geography supported
Global; community-led with strong EU and APAC adoption
Best fit
1-500 employees · Engineering-led OSS-aligned product teams and regulated industries
Editorial deep-dive

Read our full ranking of Customer Feedback Management Software

Fider ranks #10 in our editorial review of 10 customer feedback management software platforms. The deep-dive covers methodology, comparison tables, decision matrix, migration scoring, and FAQs.

Read the full ranking

Closest alternatives in Customer Feedback Management Software

#9
Roadmunk
Tempo-acquired roadmap + feedback for Jira-anchored product teams.
★ 4.2 partial
#8
Aha! Ideas
Customer feedback module of the Aha! product-management suite.
★ 4.5 public
#7
UserVoice
Long-running enterprise customer feedback heritage, acquired by Maxio May 2024.
★ 4.2 opaque
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