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PR and Media Monitoring Software · Rank #5 of 10

Critical Mention review and pricing

TV plus radio plus online media monitoring specialist; strongest broadcast monitoring.

By Critical Mention · Founded 2002 · New York, NY · private

Critical Mention is the broadcast-anchored media monitoring specialist, founded 2002 in New York. The product covers TV plus radio plus online news monitoring with real-time clip alerts, transcript search, and PR analytics. Strengths: strongest broadcast (TV plus radio) monitoring in the category (real-time clip alerts, transcript search, share-of-voice for broadcast), credible online news monitoring alongside, and reasonable pricing for broadcast-monitoring-anchored buyers. Best fit for PR and comms teams needing broadcast monitoring (consumer brands, sports, entertainment, public affairs) alongside online news. Trade-offs: not a full PR platform (no journalist database, no pitch outreach workflow, no press-release distribution), social listening narrower than dedicated tools, pricing opaque, and customer support quality variable.

Visit Critical Mention Vendor pricing Compare to Prowly
Best for

PR and comms teams (50 to 5,000 employees) in consumer brands, sports, entertainment, and public affairs needing real-time broadcast (TV plus radio) monitoring alongside online news.

Worst for

PR teams needing full PR platform (Cision or Muck Rack better), online-only PR teams without broadcast monitoring needs (Muck Rack cleaner), or buyers wanting journalist outreach workflow.

Vendor Trust Score

Is Critical Mention a trustworthy vendor?

7.2/10
Mixed
Pricing transparency
Published rates; no hidden fees
5.5
Contract fairness
Reasonable terms; no auto-renew traps
7.0
Incident response
How they handle outages and breaches
7.5
Post-acquisition behavior
Customer treatment after M&A or PE
8.0
Executive stability
Leadership churn over 24 months
7.5
Roadmap honesty
Public commitments held
7.5
Trust signal log
  • 2024-09-22
    AI-driven transcript search expanded across broadcast clips
  • 2025-08-22
    Stable ownership maintained; no major PE or strategic acquisition events
Vendor Trust is scored independently of product quality. A great product from an unfair vendor still earns a low trust score.
Review Intelligence

What 340 reviews actually say

Synthesized from G2, Capterra, Reddit, Trustpilot. Patterns >15% prevalence shown.

Last synthesized
2026-04-29

Praise patterns

  • Strongest broadcast (TV plus radio) monitoring
    87% →
  • Real-time clip alerts with transcript search
    78% →
  • Reasonable pricing for broadcast-anchored buyers
    64% →

Complaint patterns

  • Not a full PR platform (no journalist database)
    47% →
  • No pitch outreach workflow
    41% →
  • Pricing opaque
    38% →
Sentiment trend (6 months)
79/100 +1 pts
12
01
02
03
04
05
Patterns are extracted from review corpus and human-verified. We surface trends, not anecdotes.
Verified Pricing

What buyers actually pay

118 anonymized deal disclosures · last updated 2026-05-01

Contribute your deal price
Company size Median annual
50-250 employees $18,000
250-1,000 employees $42,000
1,000+ employees $108,000
Verified pricing is crowdsourced from buyers under anonymity guarantees. Vendor-listed prices are validated against actual deals quarterly.
Compliance & Security

Auto-verified certifications

Verified 2026-05-01
SOC 2 Type II
ISO 27001
HIPAA
GDPR
CCPA
PCI DSS
FedRAMP

Editorial: Strengths

  • Strongest broadcast (TV plus radio) monitoring
  • Real-time clip alerts with transcript search
  • Credible online news monitoring alongside
  • Reasonable pricing for broadcast-anchored buyers
  • PR analytics and share-of-voice for broadcast
  • Established 2002 with stable ownership

Editorial: Weaknesses

  • Not a full PR platform (no journalist database)
  • No pitch outreach workflow
  • No press-release distribution
  • Social listening narrower than dedicated tools
  • Pricing opaque
  • Customer support quality variable

Key features & integrations

  • +TV monitoring with real-time clip alerts
  • +Radio monitoring with transcript search
  • +Online news monitoring
  • +Share-of-voice for broadcast
  • +PR analytics and reporting
  • +Crisis monitoring
  • +Clip library and archive
  • +Custom alerting
25+ integrations
SlackMicrosoft TeamsSalesforceCision (data sharing)TableauHootsuite
Geography supported
Global; strongest in US, UK
Best fit
50-5,000 employees · PR and comms teams in broadcast-relevant categories
Editorial deep-dive

Read our full ranking of PR and Media Monitoring Software

Critical Mention ranks #5 in our editorial review of 10 pr and media monitoring software platforms. The deep-dive covers methodology, comparison tables, decision matrix, migration scoring, and FAQs.

Read the full ranking

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