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Live Chat Software · Rank #5 of 10

Crisp review and pricing

Modern French-headquartered live chat plus helpdesk for SMBs.

By Crisp IM SAS · Founded 2015 · Nantes, France · private

Crisp is a French-headquartered live chat plus helpdesk platform founded in 2015 by Baptiste Jamin and Valerian Saliou. The product combines live chat, shared inbox, knowledge base, CRM lite, and chatbot in a single SMB-priced bundle. Strengths: modern UX, multi-channel native (web, email, WhatsApp, Messenger, Twitter, SMS), strong EU buyer fit including French and German native support, and bundled positioning at SMB price points. Trade-offs: feature depth in each module is less than category-leading specialists (helpdesk less than Zendesk, chatbot less than ChatBot.com), AI features still maturing, and US sales footprint smaller than Intercom or LiveChat. Best for European SMBs wanting one bundled tool over multiple specialized vendors.

Visit Crisp Vendor pricing Compare to Olark
Best for

European SMB and small mid-market companies (5 to 200 employees) wanting one bundled tool for live chat, helpdesk, knowledge base, and CRM at SMB pricing.

Worst for

Enterprise buyers (Intercom or Zendesk better depth), US-anchored sales orgs (Drift or Intercom better US footprint), or buyers needing best-in-class chatbot AI.

Vendor Trust Score

Is Crisp a trustworthy vendor?

8.7/10
High trust
Pricing transparency
Published rates; no hidden fees
9.0
Contract fairness
Reasonable terms; no auto-renew traps
8.5
Incident response
How they handle outages and breaches
8.0
Post-acquisition behavior
Customer treatment after M&A or PE
9.0
Executive stability
Leadership churn over 24 months
9.0
Roadmap honesty
Public commitments held
8.5
Trust signal log
  • 2015-06-22
    Founded in Nantes, France; still founder-led
  • 2024-09-15
    Maintained SMB pricing as competitors moved upmarket
Vendor Trust is scored independently of product quality. A great product from an unfair vendor still earns a low trust score.
Review Intelligence

What 380 reviews actually say

Synthesized from G2, Capterra, Reddit, Trustpilot. Patterns >15% prevalence shown.

Last synthesized
2026-05-01

Praise patterns

  • Bundled at SMB pricing
    87% →
  • Modern UX
    78% →
  • Multi-channel native
    71% →

Complaint patterns

  • Feature depth per module less than specialists
    47% →
  • AI features still maturing
    41% ↑
  • Smaller US sales footprint
    31% →
Sentiment trend (6 months)
83/100 +1 pts
12
01
02
03
04
05
Patterns are extracted from review corpus and human-verified. We surface trends, not anecdotes.
Verified Pricing

What buyers actually pay

187 anonymized deal disclosures · last updated 2026-05-01

Contribute your deal price
Company size Median annual
5 to 25 employees $300
25 to 100 employees $1,140
Verified pricing is crowdsourced from buyers under anonymity guarantees. Vendor-listed prices are validated against actual deals quarterly.
Compliance & Security

Auto-verified certifications

Verified 2026-05-01
SOC 2 Type II
ISO 27001
HIPAA
GDPR
CCPA
PCI DSS
FedRAMP

Editorial: Strengths

  • Bundled live chat plus helpdesk plus knowledge base plus CRM
  • Modern UX
  • Multi-channel native (web, WhatsApp, Messenger, SMS, email)
  • Strong EU buyer fit (France, Germany, Spain, Italy)
  • SMB pricing
  • GDPR-native by design

Editorial: Weaknesses

  • Feature depth per module less than specialists
  • AI features still maturing
  • US sales footprint smaller
  • Helpdesk module less mature than Zendesk
  • Smaller integration ecosystem

Key features & integrations

  • +Live chat widget
  • +Shared inbox
  • +Knowledge base
  • +CRM lite
  • +Chatbot builder
  • +Multi-channel (web, WhatsApp, Messenger, email, SMS)
  • +Video and audio calls in chat
  • +Status page
100+ integrations
SlackSalesforceHubSpotShopifyWooCommerceWordPressStripe
Geography supported
Global; strongest in France, Germany, Spain, Italy, EU
Best fit
5 to 200 employees · European SMB and small mid-market
Editorial deep-dive

Read our full ranking of Live Chat Software

Crisp ranks #5 in our editorial review of 10 live chat software platforms. The deep-dive covers methodology, comparison tables, decision matrix, migration scoring, and FAQs.

Read the full ranking

Closest alternatives in Live Chat Software

#4
Olark
Founder-led live chat with transparent pricing and no AI upsell games.
★ 4.3 public
#6
Tawk.to
Genuinely free live chat with optional paid live-agent services.
★ 4.6 public
#3
LiveChat
Warsaw Stock Exchange-listed pure-play live chat with 20+ year track record.
★ 4.5 public
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