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Live Chat Software · Rank #3 of 10

LiveChat review and pricing

Warsaw Stock Exchange-listed pure-play live chat with 20+ year track record.

By LiveChat Software S.A. · Founded 2002 · Wroclaw, Poland · public

LiveChat is the flagship product of LiveChat Software S.A., the Polish-headquartered live chat vendor listed on the Warsaw Stock Exchange (ticker LVC) with monthly KPI disclosures. Founded in 2002, the company has built a 20-year track record of pure-play live chat, recently extended with ChatBot.com (separate product) and HelpDesk.com. Strengths: financial transparency unmatched in the category (Warsaw Stock Exchange-listed), pricing transparency with published rates, no per-resolution AI surprises, and strong global customer base across e-commerce and SaaS. Trade-offs: smaller US sales footprint than Intercom or Drift, AI features lag behind US-centric vendors (though chatbot tier is improving), and live chat as a standalone is increasingly squeezed by bundled helpdesk and AI competitors.

Visit LiveChat Vendor pricing Compare to Drift Live Chat
Best for

SMB and mid-market companies (10 to 500 employees) wanting pure-play live chat with transparent pricing, Warsaw Stock Exchange financial transparency, and no AI bundling pressure.

Worst for

Enterprise buyers wanting bundled AI agent (Intercom Fin or Zendesk AI better), sales-led B2B (Drift better fit), or buyers needing FedRAMP authorization.

Vendor Trust Score

Is LiveChat a trustworthy vendor?

8.6/10
High trust
Pricing transparency
Published rates; no hidden fees
9.0
Contract fairness
Reasonable terms; no auto-renew traps
8.5
Incident response
How they handle outages and breaches
8.0
Post-acquisition behavior
Customer treatment after M&A or PE
8.5
Executive stability
Leadership churn over 24 months
9.0
Roadmap honesty
Public commitments held
8.5
Trust signal log
  • 2014-06-25
    IPO on Warsaw Stock Exchange (ticker LVC)
  • 2024-06-22
    Monthly KPI disclosures continue; rare transparency for SaaS category
  • 2025-09-15
    Pricing held stable as US competitors raised prices
Vendor Trust is scored independently of product quality. A great product from an unfair vendor still earns a low trust score.
Review Intelligence

What 1,480 reviews actually say

Synthesized from G2, Capterra, Reddit, Trustpilot. Patterns >15% prevalence shown.

Last synthesized
2026-05-01

Praise patterns

  • Transparent published pricing
    87% →
  • 20-year track record
    78% →
  • No per-resolution AI surprises
    71% ↑

Complaint patterns

  • AI features lag US competitors
    47% →
  • Smaller US sales footprint
    38% →
  • Helpdesk module less mature than Zendesk
    31% →
Sentiment trend (6 months)
85/100 +1 pts
12
01
02
03
04
05
Patterns are extracted from review corpus and human-verified. We surface trends, not anecdotes.
Verified Pricing

What buyers actually pay

312 anonymized deal disclosures · last updated 2026-05-01

Contribute your deal price
Company size Median annual
10 to 50 employees $5,880
50 to 200 employees $17,640
200 to 500 employees $49,680
Verified pricing is crowdsourced from buyers under anonymity guarantees. Vendor-listed prices are validated against actual deals quarterly.
Compliance & Security

Auto-verified certifications

Verified 2026-05-01
SOC 2 Type II
ISO 27001
HIPAA
GDPR
CCPA
PCI DSS
FedRAMP

Editorial: Strengths

  • Warsaw Stock Exchange-listed with monthly KPI disclosures
  • Pricing transparency (published per-seat rates)
  • No per-resolution AI pricing surprises
  • 20-year pure-play live chat track record
  • Strong global e-commerce and SaaS customer base
  • Polish data-residency option for EU buyers

Editorial: Weaknesses

  • Smaller US sales footprint than Intercom or Drift
  • AI features lag behind US-centric competitors
  • Live chat as standalone increasingly squeezed
  • Helpdesk module less mature than Zendesk
  • Sales motion less aggressive than US peers

Key features & integrations

  • +Web-based live chat
  • +Multi-channel (web, messenger, WhatsApp, email)
  • +Agent groups and routing
  • +Canned responses and shortcuts
  • +Ticket integration with HelpDesk.com
  • +Chatbot integration with ChatBot.com
  • +Reports and analytics
  • +Mobile apps
200+ integrations
HubSpotSalesforceShopifyWordPressZapierSlackMailchimp
Geography supported
Global; strongest in US, EU, Poland, UK
Best fit
10 to 500 employees · SMB and mid-market companies
Editorial deep-dive

Read our full ranking of Live Chat Software

LiveChat ranks #3 in our editorial review of 10 live chat software platforms. The deep-dive covers methodology, comparison tables, decision matrix, migration scoring, and FAQs.

Read the full ranking

Closest alternatives in Live Chat Software

#2
Drift Live Chat
Drift live chat folded into Salesloft Revenue Workflow after Feb 2024 acquisition.
★ 4.4 opaque
#4
Olark
Founder-led live chat with transparent pricing and no AI upsell games.
★ 4.3 public
#1
Intercom Live Chat
Live chat heritage now positioned as the human-handoff layer behind Intercom Fin AI Agent.
★ 4.5 partial
Help the next buyer

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Pricing in B2B software is opaque because vendors want it that way. Verified buyer prices fix that, anonymously. Share what you actually paid for LiveChat; we’ll add it to the verified pricing dataset on this page (with company size band only, no identifying details).

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