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Live Chat Software · Rank #7 of 10

ChatBot review and pricing

LiveChat Inc-owned chatbot product designed to pair with LiveChat for human handoff.

By LiveChat Software S.A. · Founded 2017 · Wroclaw, Poland · public

ChatBot (ChatBot.com) is the chatbot product from LiveChat Software S.A., the Polish company also behind LiveChat (covered as livechat-inc in this ranking) and HelpDesk.com. Founded in 2017 as a separate product, ChatBot is designed to handle automated conversations and pass live human handoff to LiveChat agents. Strengths: tight LiveChat integration, Warsaw Stock Exchange financial transparency (parent company), visual chatbot builder, and per-chat or per-month pricing options. Trade-offs: less AI-sophisticated than Intercom Fin or Drift AI, requires LiveChat subscription for human handoff (combined cost adds up), and the standalone product is less differentiated than the LiveChat plus ChatBot combo.

Visit ChatBot Vendor pricing Compare to Tawk.to
Best for

SMB and mid-market companies (10 to 500 employees) already on LiveChat wanting an integrated chatbot for automated conversations with human handoff to LiveChat agents.

Worst for

Enterprise buyers wanting AI agent depth (Intercom Fin or Sierra better), companies not using LiveChat (less integrated value), or buyers needing best-in-class generative AI.

Vendor Trust Score

Is ChatBot a trustworthy vendor?

8.5/10
High trust
Pricing transparency
Published rates; no hidden fees
8.5
Contract fairness
Reasonable terms; no auto-renew traps
8.5
Incident response
How they handle outages and breaches
8.0
Post-acquisition behavior
Customer treatment after M&A or PE
8.5
Executive stability
Leadership churn over 24 months
9.0
Roadmap honesty
Public commitments held
8.5
Trust signal log
  • 2017-06-22
    Launched as separate product by LiveChat Software S.A.
  • 2024-09-15
    Pricing held stable as US chatbot vendors moved to per-resolution
Vendor Trust is scored independently of product quality. A great product from an unfair vendor still earns a low trust score.
Review Intelligence

What 280 reviews actually say

Synthesized from G2, Capterra, Reddit, Trustpilot. Patterns >15% prevalence shown.

Last synthesized
2026-05-01

Praise patterns

  • Tight LiveChat integration
    84% →
  • Visual chatbot builder
    71% →
  • Transparent published pricing
    64% →

Complaint patterns

  • Less AI-sophisticated than Intercom Fin
    47% ↑
  • Best paired with LiveChat (additional cost)
    41% →
  • AI capabilities lag US competitors
    38% ↑
Sentiment trend (6 months)
78/100 0 pts
12
01
02
03
04
05
Patterns are extracted from review corpus and human-verified. We surface trends, not anecdotes.
Verified Pricing

What buyers actually pay

124 anonymized deal disclosures · last updated 2026-05-01

Contribute your deal price
Company size Median annual
10 to 50 employees $780
50 to 200 employees $2,028
Verified pricing is crowdsourced from buyers under anonymity guarantees. Vendor-listed prices are validated against actual deals quarterly.
Compliance & Security

Auto-verified certifications

Verified 2026-05-01
SOC 2 Type II
ISO 27001
HIPAA
GDPR
CCPA
PCI DSS
FedRAMP

Editorial: Strengths

  • Tight LiveChat integration for human handoff
  • Parent company Warsaw Stock Exchange-listed
  • Visual chatbot builder (no-code)
  • Transparent published pricing
  • 20+ language support
  • Pre-built templates for common use cases

Editorial: Weaknesses

  • Less AI-sophisticated than Intercom Fin
  • Best paired with LiveChat (additional cost)
  • Smaller US sales footprint
  • AI capabilities lag US-centric competitors
  • Standalone less compelling than bundle

Key features & integrations

  • +Visual chatbot builder
  • +Pre-built templates
  • +LiveChat human handoff
  • +Multi-channel (web, Facebook Messenger, Slack)
  • +Analytics dashboard
  • +20+ language support
  • +API access
  • +Integrations marketplace
80+ integrations
LiveChatHelpDesk.comShopifyWordPressFacebook MessengerSlackZapier
Geography supported
Global; strongest in US, EU, Poland
Best fit
10 to 500 employees · SMB and mid-market companies
Editorial deep-dive

Read our full ranking of Live Chat Software

ChatBot ranks #7 in our editorial review of 10 live chat software platforms. The deep-dive covers methodology, comparison tables, decision matrix, migration scoring, and FAQs.

Read the full ranking

Closest alternatives in Live Chat Software

#6
Tawk.to
Genuinely free live chat with optional paid live-agent services.
★ 4.6 public
#8
Smartsupp
Czech-headquartered SMB live chat with video recordings and Central European compliance fit.
★ 4.5 public
#5
Crisp
Modern French-headquartered live chat plus helpdesk for SMBs.
★ 4.5 public
Help the next buyer

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