Buyers prioritizing modern UX over cost savings, organizations needing the deepest AI features, or those concerned about PE-driven changes.
Cost-conscious mid-market and enterprise (100-10,000 employees) wanting comprehensive observability at 30-50% Datadog cost.
Why we say this
Editorial pulled these weaknesses from New Relic’s product card in our Top 10 APM Software (Application Intelligence Platforms) 2026:
- ! PE-driven product roadmap has created customer concerns
- ! AI features lag Datadog Watchdog or Dynatrace Davis
- ! UX feels older than Datadog
- ! Free tier was reduced post-PE acquisition
- ! Support response times vary
If New Relic is wrong for you, consider these instead
Same APM Software category, different best-fit buyer.
Best for
Enterprise SRE teams (1,000+ services, 500+ employees) where dashboard fatigue is real and AI-driven root-cause analysis is mission-critical.
See full profile →Best for
Mid-market and enterprise (50-10,000 employees) with serious observability budgets ($100K-$2M+) wanting the most comprehensive platform.
See full profile →Best for
Traditional enterprises (banks, insurance, manufacturing) already running Cisco network/security/observability stack who want unified Cisco observability portfolio.
See full profile →Related editorial
Last updated 2026-05-07. Editorial verdict based on the published Top 10 APM Software (Application Intelligence Platforms) 2026 ranking. Disagree? Tell us.