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APM Software · Rank #2 of 10

New Relic review and pricing

Best-value observability with ingestion-based pricing.

By New Relic, Inc. (Francisco Partners + TPG Capital) · Founded 2008 · San Francisco, CA · pe backed

New Relic took itself private in 2023 (acquired by Francisco Partners and TPG for $6.5B) and pivoted to a single ingestion-based pricing model: pay $0.30/GB Standard or $0.55/GB Data Plus for everything (APM, infrastructure, logs, traces). The result: 30-50% cheaper than Datadog at equivalent observability depth, especially as scale grows. The trade-offs: PE-driven product changes have created customer concerns, AI features lag Datadog Watchdog and Dynatrace Davis, and the single-pricing model means low-volume customers can subsidize high-volume.

Visit New Relic Vendor pricing Compare to Datadog
Best for

Cost-conscious mid-market and enterprise (100-10,000 employees) wanting comprehensive observability at 30-50% Datadog cost.

Worst for

Buyers prioritizing modern UX over cost savings, organizations needing the deepest AI features, or those concerned about PE-driven changes.

Vendor Trust Score

Is New Relic a trustworthy vendor?

7.3/10
Mixed
Pricing transparency
Published rates; no hidden fees
8.5
Contract fairness
Reasonable terms; no auto-renew traps
7.0
Incident response
How they handle outages and breaches
8.5
Post-acquisition behavior
Customer treatment after M&A or PE
6.0
Executive stability
Leadership churn over 24 months
7.0
Roadmap honesty
Public commitments held
7.0
Trust signal log
  • 2023-11-08
    Taken private by Francisco Partners + TPG for $6.5B
  • 2024-08-15
    PE-driven product changes have created customer concerns
Vendor Trust is scored independently of product quality. A great product from an unfair vendor still earns a low trust score.
Review Intelligence

What 480 reviews actually say

Synthesized from G2, Capterra, Reddit, Trustpilot. Patterns >15% prevalence shown.

Last synthesized
2026-04-29

Praise patterns

  • Single ingestion pricing simpler than Datadog's per-product
    78% →
  • 30-50% cheaper than Datadog at scale
    71% ↑
  • Mature APM heritage
    64% →

Complaint patterns

  • PE-driven product roadmap concerns
    51% ↑
  • AI features lag Datadog Watchdog
    47% →
  • UX feels older than Datadog
    38% →
  • Free tier reduced post-PE acquisition
    41% →
Sentiment trend (6 months)
80/100 +2 pts
11
12
01
02
03
04
Patterns are extracted from review corpus and human-verified. We surface trends, not anecdotes.
Verified Pricing

What buyers actually pay

198 anonymized deal disclosures · last updated 2026-04-30

Contribute your deal price
Company size Median annual
50-200 employees $36,000
200-1,000 employees $144,000
Verified pricing is crowdsourced from buyers under anonymity guarantees. Vendor-listed prices are validated against actual deals quarterly.
Compliance & Security

Auto-verified certifications

Verified 2026-04-15
SOC 2 Type II
ISO 27001
HIPAA
GDPR
CCPA
PCI DSS
FedRAMP Authorized

Editorial: Strengths

  • Single ingestion-based pricing for entire platform
  • 30-50% cheaper than Datadog at equivalent depth
  • Mature platform (founded 2008, pre-Datadog)
  • Strong APM heritage
  • 500+ integrations

Editorial: Weaknesses

  • PE-driven product roadmap has created customer concerns
  • AI features lag Datadog Watchdog or Dynatrace Davis
  • UX feels older than Datadog
  • Free tier was reduced post-PE acquisition
  • Support response times vary

Key features & integrations

  • +APM with distributed tracing
  • +Infrastructure monitoring
  • +Log management
  • +Browser monitoring (RUM)
  • +Synthetic monitoring
  • +AI assistant
  • +500+ integrations
500+ integrations
AWSGCPAzureKubernetesDockerSlackPagerDuty
Geography supported
Global; data centers in US, EU
Best fit
50–10,000+ employees · Mid-market and enterprise; cost-conscious
Vendor trust

New Relic trust score

6-dimension scorecard, dated, separate from product quality.
Worst for

Who shouldn’t buy New Relic

Editorial verdict on the buyers it’s the wrong fit for.
Alternatives

New Relic alternatives, ranked

9 independent picks from the same category.
Editorial deep-dive

Read our full ranking of APM Software

New Relic ranks #2 in our editorial review of 10 apm software platforms. The deep-dive covers methodology, comparison tables, decision matrix, migration scoring, and FAQs.

Read the full ranking

Closest alternatives in APM Software

#1
Datadog
Most comprehensive observability platform; premium pricing.
★ 4.4 public
#3
Dynatrace
AI-driven enterprise observability with Davis engine.
★ 4.4 opaque
#4
AppDynamics
Cisco-anchored enterprise APM with Splunk integration.
★ 4.3 opaque
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