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Synthetic Monitoring Software · Rank #9 of 10

ThousandEyes review and pricing

Cisco-owned network-path and BGP-aware synthetic monitoring.

By Cisco (ThousandEyes) · Founded 2010 · San Francisco, CA (parent Cisco) · public

ThousandEyes was founded in 2010 by Mohit Lad and Ricardo Oliveira (former UCLA researchers) and acquired by Cisco in May 2020 for approximately $1B. The product is the leader in network-path visibility (BGP, DNS, CDN, last-mile), with synthetic monitoring as one capability inside a broader network-intelligence platform. Post-acquisition, ThousandEyes has been integrated into Cisco AppDynamics (the broader Cisco observability fabric) and into the Cisco Catalyst Center for enterprise networking. The trade-offs: synthetic monitoring is not the primary use case (network-path visibility is), pricing opaque and enterprise-only, and Cisco-anchored procurement is the path of least resistance (non-Cisco shops sometimes find the integration friction high).

Visit ThousandEyes Compare to Dynatrace Synthetic Monitoring
Best for

Cisco-anchored enterprises (1,000-100,000+ employees) needing network-path visibility, BGP/DNS analysis, and synthetic monitoring as one signal in a broader Cisco observability fabric.

Worst for

SMB and mid-market under 500 employees, code-first engineering teams (Checkly preferred), or non-Cisco shops wanting standalone synthetics.

Vendor Trust Score

Is ThousandEyes a trustworthy vendor?

7.1/10
Mixed
Pricing transparency
Published rates; no hidden fees
4.0
Contract fairness
Reasonable terms; no auto-renew traps
6.5
Incident response
How they handle outages and breaches
9.0
Post-acquisition behavior
Customer treatment after M&A or PE
7.5
Executive stability
Leadership churn over 24 months
8.0
Roadmap honesty
Public commitments held
7.5
Trust signal log
  • 2020-05-28
    Acquired by Cisco for approximately $1B
    Cisco bought ThousandEyes for ~$1B in cash in May 2020; founders Mohit Lad and Ricardo Oliveira remained post-acquisition
  • 2023-06-06
    Cisco AppDynamics + ThousandEyes integration; observability fabric strategy formalized
  • 2024-03-18
    Cisco acquired Splunk $28B; broader observability portfolio convergence (AppDynamics + ThousandEyes + Splunk Observability)
Vendor Trust is scored independently of product quality. A great product from an unfair vendor still earns a low trust score.
Review Intelligence

What 160 reviews actually say

Synthesized from G2, Capterra, Reddit, Trustpilot. Patterns >15% prevalence shown.

Last synthesized
2026-05-01

Praise patterns

  • Best-in-class network-path visibility (BGP, DNS, CDN)
    87% →
  • Internet outage detection and route-change alerts
    71% →
  • Cisco enterprise relationships post-acquisition
    51% →

Complaint patterns

  • Synthetic monitoring secondary to network-path visibility
    51% →
  • Pricing opaque, enterprise-only
    47% →
  • Cisco-anchored procurement preferred; non-Cisco shops find friction
    41% →
  • Post-acquisition roadmap blended into AppDynamics
    38% ↑
Sentiment trend (6 months)
82/100 +1 pts
12
01
02
03
04
05
Patterns are extracted from review corpus and human-verified. We surface trends, not anecdotes.
Verified Pricing

What buyers actually pay

32 anonymized deal disclosures · last updated 2026-05-01

Contribute your deal price
Company size Median annual
1,000-5,000 employees $144,000
5,000+ employees $360,000
Verified pricing is crowdsourced from buyers under anonymity guarantees. Vendor-listed prices are validated against actual deals quarterly.
Compliance & Security

Auto-verified certifications

Verified 2026-05-01
SOC 2 Type II
ISO 27001
HIPAA
GDPR
CCPA
PCI DSS
FedRAMP Authorized

Editorial: Strengths

  • Best-in-class network-path visibility (BGP, DNS, CDN, last-mile)
  • Cisco-anchored enterprise relationships post-2020 acquisition
  • Integrated into Cisco AppDynamics and Catalyst Center
  • Mature global vantage-point footprint
  • Internet outage and route-change detection

Editorial: Weaknesses

  • Synthetic monitoring is secondary to network-path visibility
  • Pricing opaque, enterprise-only
  • Cisco-anchored procurement preferred; non-Cisco shops find friction
  • Post-acquisition product roadmap blended into Cisco AppDynamics
  • Best-fit narrowed to network-aware enterprises

Key features & integrations

  • +Network-path visualization (BGP, DNS, CDN)
  • +Synthetic transaction tests
  • +API monitoring
  • +Browser synthetic tests
  • +Endpoint agent monitoring (distributed workforce)
  • +Internet outage detection
  • +Cisco AppDynamics integration
  • +Catalyst Center integration
80+ integrations
Cisco AppDynamicsCisco Catalyst CenterServiceNowSplunkPagerDutySlack
Geography supported
Global; 200+ cloud agent locations
Best fit
1,000-100,000+ employees · Cisco-anchored enterprises needing network-path visibility
Editorial deep-dive

Read our full ranking of Synthetic Monitoring Software

ThousandEyes ranks #9 in our editorial review of 10 synthetic monitoring software platforms. The deep-dive covers methodology, comparison tables, decision matrix, migration scoring, and FAQs.

Read the full ranking

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