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Synthetic Monitoring Software · Rank #10 of 10

New Relic Synthetics review and pricing

Value-tier synthetic monitoring bundled in New Relic observability.

By New Relic (Francisco Partners + TPG) · Founded 2008 · San Francisco, CA · pe backed

New Relic Synthetics is the synthetic monitoring module inside the New Relic observability platform. New Relic was taken private in November 2023 by Francisco Partners and TPG Capital for approximately $6.5B, ending its public-company tenure (NYSE:NEWR since 2014). Synthetics is bundled in the platform alongside APM, infrastructure, logs, and browser monitoring, priced via the broader ingestion-based model ($0.30/GB Standard, $0.55/GB Data Plus). The trade-offs: synthetics is not the primary product (APM is), PE-driven product roadmap changes since the take-private have created customer concerns, and AI features lag Datadog Watchdog and Dynatrace Davis.

Visit New Relic Synthetics Vendor pricing Compare to ThousandEyes
Best for

Cost-conscious mid-market and enterprise (100-10,000 employees) already on New Relic for APM who want synthetic monitoring in the same bundle.

Worst for

Modern engineering teams wanting Playwright (Checkly preferred), buyers wanting deepest AI features (Dynatrace preferred), or those concerned about Francisco Partners post-acquisition product investment trajectory.

Vendor Trust Score

Is New Relic Synthetics a trustworthy vendor?

7.3/10
Mixed
Pricing transparency
Published rates; no hidden fees
8.5
Contract fairness
Reasonable terms; no auto-renew traps
7.0
Incident response
How they handle outages and breaches
8.5
Post-acquisition behavior
Customer treatment after M&A or PE
6.0
Executive stability
Leadership churn over 24 months
7.0
Roadmap honesty
Public commitments held
7.0
Trust signal log
  • 2023-11-08
    Taken private by Francisco Partners + TPG Capital for $6.5B
    Ended New Relic public-company tenure (NYSE:NEWR since 2014); standard PE post-acquisition product-investment questions apply
  • 2024-08-15
    PE-driven product changes have created customer concerns; free tier was reduced
Vendor Trust is scored independently of product quality. A great product from an unfair vendor still earns a low trust score.
Review Intelligence

What 220 reviews actually say

Synthesized from G2, Capterra, Reddit, Trustpilot. Patterns >15% prevalence shown.

Last synthesized
2026-05-01

Praise patterns

  • Bundled in ingestion-based pricing (cheaper than Datadog at scale)
    78% →
  • Tight integration with New Relic APM and logs
    71% →
  • Mature platform (pre-Datadog)
    47% →

Complaint patterns

  • PE-driven product roadmap concerns post Nov 2023 take-private
    64% ↑
  • Synthetics not the primary product; less investment than APM
    51% ↑
  • AI features lag Datadog Watchdog or Dynatrace Davis
    41% →
  • Selenium-based scripting feels dated next to Playwright
    38% ↑
Sentiment trend (6 months)
78/100 +2 pts
12
01
02
03
04
05
Patterns are extracted from review corpus and human-verified. We surface trends, not anecdotes.
Verified Pricing

What buyers actually pay

64 anonymized deal disclosures · last updated 2026-05-01

Contribute your deal price
Company size Median annual
50-200 employees $6,000
200-1,000 employees $24,000
1,000+ employees $72,000
Verified pricing is crowdsourced from buyers under anonymity guarantees. Vendor-listed prices are validated against actual deals quarterly.
Compliance & Security

Auto-verified certifications

Verified 2026-05-01
SOC 2 Type II
ISO 27001
HIPAA
GDPR
CCPA
PCI DSS
FedRAMP Authorized

Editorial: Strengths

  • Bundled in New Relic ingestion-based pricing (30-50% cheaper than Datadog at scale)
  • Tight integration with New Relic APM, logs, infrastructure, browser monitoring
  • Mature platform (founded 2008, pre-Datadog)
  • Scripted browser tests with Node.js + Selenium WebDriver
  • Public locations plus private synthetic minions

Editorial: Weaknesses

  • PE-driven product roadmap concerns post Nov 2023 $6.5B take-private
  • Synthetics not the primary product; less investment than APM
  • AI features lag Datadog Watchdog or Dynatrace Davis
  • UX feels older than Datadog or Checkly
  • Selenium-based scripting feels dated next to Playwright-native Checkly

Key features & integrations

  • +Scripted browser tests (Node.js + Selenium WebDriver)
  • +Simple browser monitors
  • +API endpoint monitors
  • +Ping/uptime monitors
  • +Step monitor (multistep)
  • +Private synthetic minions
  • +Integration with New Relic APM and browser monitoring
  • +Public locations across regions
500+ integrations
AWSGCPAzureKubernetesGitHubSlackPagerDuty
Geography supported
Global; data centers in US, EU
Best fit
100-10,000+ employees · Cost-conscious mid-market and enterprise on the New Relic platform
Editorial deep-dive

Read our full ranking of Synthetic Monitoring Software

New Relic Synthetics ranks #10 in our editorial review of 10 synthetic monitoring software platforms. The deep-dive covers methodology, comparison tables, decision matrix, migration scoring, and FAQs.

Read the full ranking

Closest alternatives in Synthetic Monitoring Software

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Cisco-owned network-path and BGP-aware synthetic monitoring.
★ 4.5 opaque
#8
Dynatrace Synthetic Monitoring
AI-driven enterprise synthetic monitoring inside the Dynatrace platform.
★ 4.4 opaque
#7
Site24x7
Zoho all-in-one IT monitoring with synthetic checks bundled in.
★ 4.5 public
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