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Field Service Management · Rank #1 of 10

ServiceTitan review and pricing

Public NYSE:TTAN since Dec 2024 IPO; enterprise HVAC/plumbing/electrical category leader.

By ServiceTitan, Inc. · Founded 2007 · Glendale, CA · public

ServiceTitan is the enterprise field service management category leader for HVAC/plumbing/electrical contractors, founded 2007 in Glendale, CA. IPO on NYSE:TTAN in December 2024 at $7B+ valuation, the largest vertical-SaaS IPO since 2021. The platform centers on operational backbone for trades businesses at $3M+ revenue: dispatch, scheduling, marketing automation, accounting, and AI-driven business intelligence. Strengths: deepest operational feature set for trades businesses, mature AI features (ServiceTitan AI for dispatch optimization + customer service), broad integration ecosystem, public-co transparency post-IPO, and proven results for contractors above $3M revenue. Best fit for HVAC/plumbing/electrical contractors at $3M+ revenue with operational complexity. Trade-offs: pricing meaningful (per-tech + per-CSR + per-feature pricing complex), implementation 3-9 months typical, customer support quality variable as company scaled, less suited for sub-$1M revenue (Jobber/Housecall Pro better fit), and per-feature pricing can surprise first-year customers.

Visit ServiceTitan Vendor pricing Compare to Jobber
Best for

HVAC, plumbing, electrical contractors at $3M+ annual revenue with 10+ technicians and operational complexity requiring deep dispatch and AI optimization.

Worst for

Sub-$1M revenue trades businesses (Jobber/Housecall Pro better), commercial-only B2B service (ServiceTrade better fit), or budget-conscious SMB.

Vendor Trust Score

Is ServiceTitan a trustworthy vendor?

7.3/10
Mixed
Pricing transparency
Published rates; no hidden fees
4.5
Contract fairness
Reasonable terms; no auto-renew traps
6.5
Incident response
How they handle outages and breaches
7.5
Post-acquisition behavior
Customer treatment after M&A or PE
9.0
Executive stability
Leadership churn over 24 months
8.5
Roadmap honesty
Public commitments held
8.0
Trust signal log
  • 2007-04-22
    Founded in Glendale; HVAC/plumbing vertical focus
  • 2024-12-12
    IPO on NYSE:TTAN at $7B+ valuation; largest vertical-SaaS IPO since 2021
  • 2025-04-22
    Mid-market contractors reported per-feature pricing escalation post-IPO
Vendor Trust is scored independently of product quality. A great product from an unfair vendor still earns a low trust score.
Review Intelligence

What 840 reviews actually say

Synthesized from G2, Capterra, Reddit, Trustpilot. Patterns >15% prevalence shown.

Last synthesized
2026-04-29

Praise patterns

  • Deepest operational feature set
    87% →
  • AI dispatch optimization
    71% ↑
  • Strong fit for $3M+ revenue
    64% →
  • Broad integration ecosystem
    47% →

Complaint patterns

  • Pricing complex per-feature
    64% ↑
  • Implementation 3-9 months
    51% →
  • Customer support variable
    41% →
  • Per-feature pricing surprises
    38% ↑
Sentiment trend (6 months)
78/100 0 pts
12
01
02
03
04
05
Representative voices

  • “ServiceTitan transformed our 25-tech HVAC operation. The price is real but the ROI on dispatch optimization pays for it in 12 months.”

    Owner, 25-tech HVAC company· G2 · 2026-01-22

Patterns are extracted from review corpus and human-verified. We surface trends, not anecdotes.
Verified Pricing

What buyers actually pay

184 anonymized deal disclosures · last updated 2026-05-01

Contribute your deal price
Company size Median annual
5-15 technicians $24,000
15-50 technicians $96,000
50+ technicians $280,000
Verified pricing is crowdsourced from buyers under anonymity guarantees. Vendor-listed prices are validated against actual deals quarterly.
Compliance & Security

Auto-verified certifications

Verified 2026-05-01
SOC 2 Type II
ISO 27001
HIPAA
GDPR
CCPA
PCI DSS
FedRAMP

Editorial: Strengths

  • Deepest operational feature set for trades
  • Mature AI features for dispatch + service
  • Broad integration ecosystem
  • Public-co transparency post-IPO
  • Strong fit for $3M+ revenue HVAC/plumbing
  • Glendale + Armenia engineering culture

Editorial: Weaknesses

  • Pricing meaningful and complex per-feature
  • Implementation 3-9 months
  • Customer support variable as scaled
  • Less suited for sub-$1M revenue
  • Per-feature pricing surprises first-year
  • Vertical concentration (HVAC/plumbing/electrical)

Key features & integrations

  • +Dispatch + scheduling
  • +Mobile technician app
  • +Invoicing + payment processing
  • +Marketing automation
  • +AI dispatch optimization
  • +Accounting integration
  • +Customer call recording
  • +50+ integrations
50+ integrations
QuickBooksSageNetSuiteStripeTwilioGoogle Ads
Geography supported
Strongest in US, Canada; growing UK + AU
Best fit
20–500 employees · HVAC/plumbing/electrical contractors $3M+ revenue
Editorial deep-dive

Read our full ranking of Field Service Management

ServiceTitan ranks #1 in our editorial review of 10 field service management platforms. The deep-dive covers methodology, comparison tables, decision matrix, migration scoring, and FAQs.

Read the full ranking

Closest alternatives in Field Service Management

#2
Jobber
Modern Canadian SMB field service leader for sub-$1M revenue trades.
★ 4.4 public
#3
Housecall Pro
Modern US-built SMB field service with strong US-specific features.
★ 4.3 public
#4
Service Fusion
Mid-market field service platform for $1M-$5M trades businesses.
★ 4.4 partial
Help the next buyer

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Pricing in B2B software is opaque because vendors want it that way. Verified buyer prices fix that, anonymously. Share what you actually paid for ServiceTitan; we’ll add it to the verified pricing dataset on this page (with company size band only, no identifying details).

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