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Nonprofit CRM & Fundraising Software · Rank #3 of 10

DonorPerfect review and pricing

The 30-year US nonprofit CRM incumbent; broad feature coverage, dated UX.

By SofterWare, Inc. · Founded 1991 · Horsham, PA · private

DonorPerfect is one of the longest-running nonprofit CRM platforms, launched in 1991 by SofterWare. The product covers donor management, recurring giving, pledges, grants, events, and broad reporting, and remains a default choice at mid-sized US nonprofits where 30 years of feature accretion is treated as an asset rather than baggage. SofterWare also operates EZCare and Family ID; the focus is consistent: small-to-mid US service organisations. The honest constraints: UX is functional rather than modern, mobile app is weaker than Bloomerang or Neon, and the broader market shift toward unified marketing-CRM platforms (Virtuous, Bonterra) has slowed DonorPerfect's positioning at the higher mid-market end. Published entry pricing exists but enterprise tiers require sales conversation.

Visit DonorPerfect Vendor pricing Compare to Salesforce Nonprofit Cloud
Best for

Mid-sized US nonprofits ($1M-$25M revenue) that value 30 years of feature depth and US-based phone support over modern UX.

Worst for

Nonprofits that prioritise modern UX, mobile-first staff workflows, or unified CRM + marketing automation on one platform.

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Editorial: Strengths

  • 30+ years of nonprofit-specific feature depth; grant tracking, pledges, soft credits, matching gifts mature
  • Broad reporting library covers most standard nonprofit reporting needs out of the box
  • Strong on recurring giving (monthly donor management) which is a 2024-2026 growth focus for nonprofits
  • Multiple integrated modules: Constant Contact, Mailchimp, online giving, event registration
  • US-based phone support, consistently strong in independent reviews

Editorial: Weaknesses

  • UX is functional, not modern; reviewers consistently describe it as "1990s-flavoured" relative to Bloomerang
  • Mobile experience trails Bloomerang and Neon CRM
  • Custom dashboards and modern visual analytics require add-on or workaround

Key features & integrations

  • +Donor and constituent management
  • +Recurring giving and pledge management
  • +Grant tracking
  • +Event registration and management
  • +Online giving forms
  • +Broad standard reporting library
  • +Tax-receipt issuance (US 501(c)(3))
  • +Mailchimp and Constant Contact integration
60+ integrations
Constant ContactMailchimpQuickBooksZapierDonorSearchDouble the Donation
Geography supported
United States primary; Canada secondary
Best fit
2-200 employees · Small-to-mid US nonprofits, $1M-$25M revenue
Editorial deep-dive

Read our full ranking of Nonprofit CRM & Fundraising Software

DonorPerfect ranks #3 in our editorial review of 10 nonprofit crm & fundraising software platforms. The deep-dive covers methodology, comparison tables, decision matrix, migration scoring, and FAQs.

Read the full ranking

Closest alternatives in Nonprofit CRM & Fundraising Software

#2
Salesforce Nonprofit Cloud
Salesforce platform reach plus nonprofit-specific data model; major 2023 re-platform in progress.
★ 4.3 opaque
#4
Blackbaud Raiser's Edge NXT
The de facto enterprise nonprofit standard; high switching cost, high pricing power.
★ 4.2 opaque
#1
Bloomerang
Donor retention as the primary metric, not total raised.
★ 4.7 partial
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