Verdict
SafetyCulture (iAuditor) carries a strong vendor trust profile across the six dimensions we score. Few material concerns at renewal or procurement.
Vendor Trust Score
Is SafetyCulture (iAuditor) a trustworthy vendor?
8.4/10
High trust
Pricing transparency
Published rates; no hidden fees
9.5
Contract fairness
Reasonable terms; no auto-renew traps
8.5
Incident response
How they handle outages and breaches
8.0
Post-acquisition behavior
Customer treatment after M&A or PE
8.0
Executive stability
Leadership churn over 24 months
8.0
Roadmap honesty
Public commitments held
8.5
Trust signal log
- 2025-10-01Free trial extended to 30 days, no credit card required
- 2025-04-15Premium pricing held at $24/user/month for third year running
Vendor Trust is scored independently of product quality. A great product from an unfair vendor still earns a low trust score.
How to read this score
- Trust is separate from product quality. A vendor can ship great software and treat customers badly — or vice versa. We score the two independently.
- 8.0+/10: strong. Few concerns at renewal or procurement.
- 6.5–7.9: mixed. Negotiate hard on the lowest dimensions; monitor across the contract term.
- 5.0–6.4: cautious. Add explicit mitigation language to the master agreement.
- Below 5.0: concerning. Treat this as a contracted-risk evaluation, not a product-fit evaluation.
- Updates: we re-verify scoring quarterly. Material trust events (acquisitions, breaches, leadership change, hostile contract terms) get logged on the timeline above.
Related editorial
Last updated 2026-05-07. Scoring methodology: editorial standards. Disagree? Tell us.