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Vendor trust scorecard

ClickUp vendor trust score

Trust scoring is the “is this vendor a fair counterparty” question, deliberately separated from product quality. Six dimensions, dated, sourced where events warrant it.

7.2
/10
mixed
Verdict

ClickUp's vendor trust profile is mixed. The dimension scores below show where to negotiate hard and what to monitor across a multi-year contract.

Vendor Trust Score

Is ClickUp a trustworthy vendor?

7.2/10
Mixed
Pricing transparency
Published rates; no hidden fees
8.0
Contract fairness
Reasonable terms; no auto-renew traps
7.0
Incident response
How they handle outages and breaches
6.5
Post-acquisition behavior
Customer treatment after M&A or PE
7.5
Executive stability
Leadership churn over 24 months
7.5
Roadmap honesty
Public commitments held
6.5
Trust signal log
  • 2021-10-27
    ClickUp raised $400M Series C at $4B valuation
    Round led by Andreessen Horowitz and Tiger Global; positioned as one of the best-funded private work management platforms.
  • 2023-04-18
    ClickUp Brain (AI) launched as paid add-on
    AI features positioned aggressively; independent benchmarks show same modest utility gap as peer AI features.
  • 2024-08-22
    Public buyer complaints about deprecations and breaking changes
    Multiple G2 and Reddit threads through 2024-2025 about feature deprecations and breaking workspace migrations.
  • 2025-09-04
    Performance complaints on large workspaces persist
    Long-running buyer reports of slow load times and occasional outages on workspaces above 5,000 active users.
Vendor Trust is scored independently of product quality. A great product from an unfair vendor still earns a low trust score.

How to read this score

  • Trust is separate from product quality. A vendor can ship great software and treat customers badly — or vice versa. We score the two independently.
  • 8.0+/10: strong. Few concerns at renewal or procurement.
  • 6.5–7.9: mixed. Negotiate hard on the lowest dimensions; monitor across the contract term.
  • 5.0–6.4: cautious. Add explicit mitigation language to the master agreement.
  • Below 5.0: concerning. Treat this as a contracted-risk evaluation, not a product-fit evaluation.
  • Updates: we re-verify scoring quarterly. Material trust events (acquisitions, breaches, leadership change, hostile contract terms) get logged on the timeline above.

Related editorial

Last updated 2026-05-10. Scoring methodology: editorial standards. Disagree? Tell us.