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Hotel Management Software · Rank #5 of 10

RoomRaccoon review and pricing

Dutch-origin modern SMB hotel PMS with integrated channel manager and payments.

By RoomRaccoon B.V. · Founded 2017 · Breda, Netherlands · private

RoomRaccoon is the Dutch-origin modern SMB hotel PMS, founded 2017 in Breda. The product covers PMS, channel manager, booking engine, payments (RaccoonPay), and revenue management for SMB hotels (under 100 rooms). Strengths: clean modern UX, integrated channel manager and payments stack, EUR-native pricing, strong fit for European SMB hotels and B&Bs, RoomRaccoon AI automation features. Best fit for European SMB hotels and B&Bs (1-3 properties, under 100 rooms) wanting modern unified cloud PMS at SMB pricing. Trade-offs: smaller installed base than Cloudbeds and Mews, enterprise chain depth below Oracle OPERA, US installed base limited, and feature depth below Cloudbeds for mid-market chains.

Visit RoomRaccoon Vendor pricing Compare to Sabre SynXis
Best for

European SMB hotels, B&Bs, and boutique hotels (1-3 properties, under 100 rooms) wanting modern unified cloud PMS with integrated channel manager and payments at SMB pricing.

Worst for

Large hotel chains (Oracle OPERA or Sabre better), US-only operators (Cloudbeds or innRoad better), or independent hotels above 200 rooms (Cloudbeds or Mews better).

Vendor Trust Score

Is RoomRaccoon a trustworthy vendor?

7.9/10
Mixed
Pricing transparency
Published rates; no hidden fees
7.5
Contract fairness
Reasonable terms; no auto-renew traps
8.0
Incident response
How they handle outages and breaches
8.0
Post-acquisition behavior
Customer treatment after M&A or PE
8.0
Executive stability
Leadership churn over 24 months
8.0
Roadmap honesty
Public commitments held
8.0
Trust signal log
  • 2022-09-15
    Series A raised EUR 15M; led by Conviction VC
  • 2024-09-15
    RoomRaccoon AI automation features launched
Vendor Trust is scored independently of product quality. A great product from an unfair vendor still earns a low trust score.
Review Intelligence

What 220 reviews actually say

Synthesized from G2, Capterra, Reddit, Trustpilot. Patterns >15% prevalence shown.

Last synthesized
2026-05-10

Praise patterns

  • Clean modern UX for SMB hotels
    87% →
  • Integrated channel manager and payments
    78% →
  • Affordable per-room pricing
    71% →

Complaint patterns

  • Smaller installed base than Cloudbeds and Mews
    41% →
  • Support primarily EU business hours
    38% →
  • Feature depth below Cloudbeds for mid-market
    34% →
Sentiment trend (6 months)
84/100 +1 pts
12
01
02
03
04
05
Patterns are extracted from review corpus and human-verified. We surface trends, not anecdotes.
Verified Pricing

What buyers actually pay

142 anonymized deal disclosures · last updated 2026-05-01

Contribute your deal price
Company size Median annual
1 property, under 20 rooms $2,592
1-3 properties, 20-100 rooms each $7,188
Verified pricing is crowdsourced from buyers under anonymity guarantees. Vendor-listed prices are validated against actual deals quarterly.
Compliance & Security

Auto-verified certifications

Verified 2026-05-01
SOC 2 Type II
ISO 27001
HIPAA
GDPR
CCPA
PCI DSS
FedRAMP

Editorial: Strengths

  • Clean modern UX for SMB hotels
  • Integrated channel manager and RaccoonPay payments
  • EUR-native pricing and EU data residency
  • Strong fit for European SMB hotels and B&Bs
  • RoomRaccoon AI automation features
  • Affordable per-room pricing

Editorial: Weaknesses

  • Smaller installed base than Cloudbeds and Mews
  • Enterprise chain depth below Oracle OPERA
  • US installed base limited
  • Feature depth below Cloudbeds for mid-market chains
  • Support primarily EU business hours

Key features & integrations

  • +PMS reservations and front-desk
  • +Integrated channel manager (200+ OTA integrations)
  • +RaccoonPay payment processing
  • +Booking engine
  • +RoomRaccoon AI automation
  • +Housekeeping workflow
  • +Revenue management
  • +Multi-property reporting
200+ integrations
Booking.comExpediaAirbnbAgodaGoogle Hotel AdsStripeMollie
Geography supported
Strongest in EU, UK, South Africa; emerging US and APAC
Best fit
2-100 employees · European SMB hotels and B&Bs (1-3 properties, under 100 rooms)
Editorial deep-dive

Read our full ranking of Hotel Management Software

RoomRaccoon ranks #5 in our editorial review of 10 hotel management software platforms. The deep-dive covers methodology, comparison tables, decision matrix, migration scoring, and FAQs.

Read the full ranking

Closest alternatives in Hotel Management Software

#4
Sabre SynXis
Public Sabre Hospitality CRS-first platform with PMS integration.
★ 4.0 opaque
#6
Hotelogix
Delhi-built cloud hotel PMS serving 36+ countries from Indian engineering base.
★ 4.2 public
#3
Oracle OPERA Cloud
Enterprise hotel PMS legacy leader; OPERA Cloud migration the dominant 2026 story.
★ 4.0 opaque
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