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Team Chat Software · Rank #4 of 10

Rocket.Chat review and pricing

Brazilian open-source team chat with strong LATAM and EU public-sector footprint.

By Rocket.Chat Technologies · Founded 2015 · Porto Alegre, Brazil · private

Rocket.Chat is the long-running Brazilian open-source team chat platform, founded 2015 in Porto Alegre and built around a genuinely OSS-first community model. The product bundles team chat, omnichannel customer messaging, and federation (Matrix-compatible) in one self-hostable codebase, and has a notable installed base across LATAM public sector, EU public sector, and sovereignty-minded buyers. Strengths: genuinely open-source (MIT-licensed Community Edition) with a large self-hosted footprint, fully self-hosted on-prem deployment that meets sovereignty-grade data residency requirements, federation support via Matrix protocol for cross-organization messaging, omnichannel surface that combines team chat with customer messaging (different category, but bundled), strong LATAM and EU public-sector reference base, and a defensible OSS-first procurement story for buyers wanting to escape US-controlled SaaS. Trade-offs: UI lags Slack and Teams day to day, app integration directory is narrower and less polished than Slack, self-hosting requires real ops investment with infrastructure and upgrades on the buyer, the omnichannel bundling makes the product story confusing for pure team-chat buyers, and vendor footprint is smaller than Mattermost which sometimes triggers procurement pushback at large enterprises.

Visit Rocket.Chat Vendor pricing Compare to Mattermost
Best for

LATAM, EU public sector, and sovereignty-minded buyers needing fully self-hosted open-source team chat. Particularly defensible for Brazilian and Portuguese-speaking organizations that want a regional OSS-first option, EU public-sector buyers seeking to escape US-controlled SaaS, and any organization that wants omnichannel team plus customer messaging in one codebase.

Worst for

SaaS-friendly startups (Slack is easier), Microsoft 365 buyers (Teams is bundled), buyers prioritizing day-to-day messaging UX polish, buyers wanting the deepest app integration directory (Slack still leads), or organizations without ops investment for self-hosting.

Vendor Trust Score

Is Rocket.Chat a trustworthy vendor?

8.1/10
High trust
Pricing transparency
Published rates; no hidden fees
8.5
Contract fairness
Reasonable terms; no auto-renew traps
8.0
Incident response
How they handle outages and breaches
7.5
Post-acquisition behavior
Customer treatment after M&A or PE
8.5
Executive stability
Leadership churn over 24 months
8.0
Roadmap honesty
Public commitments held
8.0
Trust signal log
  • 2015-09-01
    Rocket.Chat launched as Brazilian open-source Slack alternative
    Founded in Porto Alegre, Brazil; MIT-licensed Community Edition built genuinely OSS-first community model.
  • 2021-04-13
    Rocket.Chat raised $19M Series A led by Monashees and Greylock
    Multi-year product runway; positioned at LATAM and EU public sector with sovereignty-first messaging.
  • 2024-03-12
    Matrix federation support expanded for cross-organization messaging
    Federation via Matrix protocol matured; useful for EU public-sector and sovereignty buyers needing cross-org messaging.
Vendor Trust is scored independently of product quality. A great product from an unfair vendor still earns a low trust score.
Review Intelligence

What 410 reviews actually say

Synthesized from G2, Capterra, Reddit, Trustpilot. Patterns >15% prevalence shown.

Last synthesized
2026-04-29

Praise patterns

  • Genuinely open-source Community Edition (MIT)
    87% →
  • Fully self-hosted for sovereignty buyers
    78% →
  • Strong LATAM and EU public-sector reference base
    71% →
  • Omnichannel bundles team chat plus customer messaging
    64% ↑

Complaint patterns

  • UI lags Slack and Teams day to day
    51% →
  • App integration directory narrower than Slack
    47% →
  • Self-hosting requires real ops investment
    41% →
  • Mobile app polish behind Slack and Teams
    38% →
Sentiment trend (6 months)
74/100 0 pts
12
01
02
03
04
05
Patterns are extracted from review corpus and human-verified. We surface trends, not anecdotes.
Verified Pricing

What buyers actually pay

280 anonymized deal disclosures · last updated 2026-05-01

Contribute your deal price
Company size Median annual
20 to 100 users (Starter) $3,600
100 to 1,000 users (Enterprise) $42,000
1,000+ users (Enterprise Premium) $240,000
Verified pricing is crowdsourced from buyers under anonymity guarantees. Vendor-listed prices are validated against actual deals quarterly.
Compliance & Security

Auto-verified certifications

Verified 2026-05-01
SOC 2 Type II
ISO 27001
HIPAA
GDPR
CCPA
PCI DSS
◐ FedRAMP In-Process

Editorial: Strengths

  • Genuinely open-source Community Edition (MIT license)
  • Fully self-hosted on-prem deployment for sovereignty buyers
  • Federation support via Matrix protocol for cross-organization messaging
  • Strong LATAM and EU public-sector reference base
  • Omnichannel surface bundles team chat plus customer messaging
  • Defensible OSS-first procurement story
  • End-to-end encryption available for private channels and DMs

Editorial: Weaknesses

  • UI lags Slack and Teams day to day
  • App integration directory narrower and less polished than Slack
  • Self-hosting requires real ops investment for infrastructure and upgrades
  • Omnichannel bundling confuses pure team-chat buyers
  • Vendor footprint smaller than Mattermost; procurement pushback at scale
  • Federation via Matrix adds operational complexity
  • Mobile app polish behind Slack and Teams

Key features & integrations

  • +Channels, threads, direct messages, group chat
  • +Self-hosted on-prem deployment
  • +Matrix federation support for cross-organization messaging
  • +Omnichannel surface (team chat plus customer messaging)
  • +End-to-end encryption for private channels and DMs
  • +SAML SSO, LDAP, audit log at Enterprise
  • +REST API, webhooks, and integrations marketplace
  • +Mobile apps for iOS and Android
  • +Voice and video calling (native plus Jitsi integration)
  • +Custom permissions and roles at Enterprise
350+ integrations
GitHubGitLabJiraJenkinsMicrosoft 365Google WorkspaceOktaActive DirectoryMatrixJitsi
Geography supported
Global; strongest in BR, LATAM, EU, public sector
Best fit
20 to 50,000+ employees · LATAM and EU public sector, sovereignty buyers, OSS-first organizations
Editorial deep-dive

Read our full ranking of Team Chat Software

Rocket.Chat ranks #4 in our editorial review of 10 team chat software platforms. The deep-dive covers methodology, comparison tables, decision matrix, migration scoring, and FAQs.

Read the full ranking

Closest alternatives in Team Chat Software

#3
Mattermost
Self-hosted open-source team chat for defense, intelligence, and regulated buyers.
★ 4.3 public
#5
Discord for Business
Gaming-origin chat pushed into B2B with real retention questions.
★ 4.5 partial
#2
Microsoft Teams Chat
The bundled team-chat default for the Microsoft 365 stack.
★ 4.4 public
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