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Real User Monitoring (RUM) Software · Rank #10 of 10

Raygun review and pricing

Mid-market RUM plus crash reporting plus light APM.

By Raygun Limited · Founded 2007 · Wellington, New Zealand · private

Raygun is the New Zealand-headquartered mid-market RUM and crash-reporting product, combining browser RUM, mobile crash reporting, and a lightweight APM module in a single published-pricing offering. The defining shape is mid-market accessibility: published per-event tier pricing, no enterprise sales gating, and a feature set that covers the common needs of product engineering teams without the breadth (or cost) of Datadog or New Relic. Best-fit is small and mid-market teams (10-500 employees) who want RUM plus crash reporting in one tool with predictable bills. The trade-offs: CWV depth lags SpeedCurve, the platform is not a full observability suite, and global enterprise references are thinner than the larger vendors.

Visit Raygun Vendor pricing Compare to Application Insights RUM
Best for

Small and mid-market product engineering teams (10-500 employees) who want RUM plus crash reporting plus light APM in one tool with predictable published pricing.

Worst for

Performance engineering teams wanting SpeedCurve-depth CWV, enterprise observability buyers (Datadog or New Relic wins), or anyone needing logs and infrastructure on the same platform.

Vendor Trust Score

Is Raygun a trustworthy vendor?

8.8/10
High trust
Pricing transparency
Published rates; no hidden fees
9.0
Contract fairness
Reasonable terms; no auto-renew traps
9.0
Incident response
How they handle outages and breaches
8.5
Post-acquisition behavior
Customer treatment after M&A or PE
9.0
Executive stability
Leadership churn over 24 months
8.5
Roadmap honesty
Public commitments held
8.5
Trust signal log
  • 2024-09-15
    Raygun remained independent and privately held with steady product cadence
Vendor Trust is scored independently of product quality. A great product from an unfair vendor still earns a low trust score.
Review Intelligence

What 130 reviews actually say

Synthesized from G2, Capterra, Reddit, Trustpilot. Patterns >15% prevalence shown.

Last synthesized
2026-04-29

Praise patterns

  • Combined RUM, crash, and APM in one tool is genuine value
    81% →
  • Published pricing predictable versus enterprise platforms
    78% →
  • Strong mobile crash reporting
    64% →

Complaint patterns

  • CWV depth lags SpeedCurve
    38% →
  • Not a full observability platform
    31% →
  • Global enterprise reference base thinner
    28% →
Sentiment trend (6 months)
85/100 +2 pts
11
12
01
02
03
04
Patterns are extracted from review corpus and human-verified. We surface trends, not anecdotes.
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Compliance & Security

Auto-verified certifications

Verified 2026-04-15
SOC 2 Type II
ISO 27001
HIPAA
GDPR
CCPA
PCI DSS
FedRAMP

Editorial: Strengths

  • Published per-event pricing tiers with no enterprise sales gating
  • Combined RUM, crash reporting, and APM in a single tool
  • Strong mobile crash reporting (iOS, Android, React Native, Xamarin)
  • Predictable bills versus enterprise platforms
  • NZ-headquartered with independent ownership and steady product cadence

Editorial: Weaknesses

  • CWV depth lags SpeedCurve for perf-engineering team workflows
  • Not a full observability platform; no logs, no infrastructure metrics
  • Global enterprise reference base thinner than larger vendors

Key features & integrations

  • +Browser RUM
  • +Mobile crash reporting (iOS, Android, React Native, Xamarin)
  • +Core Web Vitals
  • +JavaScript error tracking
  • +Light APM module
  • +User-level session breakdown
  • +Deployment tracking
  • +Alerting
80+ integrations
SlackJiraGitHubPagerDutyMicrosoft TeamsBitbucket
Geography supported
Global; data centers in US, EU
Best fit
10–500 employees · Mid-market product engineering teams
Vendor trust

Raygun trust score

6-dimension scorecard, dated, separate from product quality.
Worst for

Who shouldn’t buy Raygun

Editorial verdict on the buyers it’s the wrong fit for.
Alternatives

Raygun alternatives, ranked

9 independent picks from the same category.
Editorial deep-dive

Read our full ranking of Real User Monitoring (RUM) Software

Raygun ranks #10 in our editorial review of 10 real user monitoring (rum) software platforms. The deep-dive covers methodology, comparison tables, decision matrix, migration scoring, and FAQs.

Read the full ranking

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