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Identity Verification · Rank #1 of 10

Onfido review and pricing

Enterprise document verification leader, Entrust-acquired 2024.

By Onfido (Entrust subsidiary) · Founded 2012 · London, UK · private

Onfido is the enterprise document verification market leader, founded 2012 in London. Acquired by Entrust in April 2024 for a reported $670M+. The product covers document verification (passport, drivers license, national ID across 195+ countries), biometric liveness detection, AML screening, and ongoing monitoring. Strengths: deepest enterprise installed base in document verification, mature AI-driven document classification (Atlas AI), broad global coverage, strong banking and regulated fintech footprint. Best fit for banks, neobanks, and regulated fintech with high-volume KYC. Trade-offs: post-Entrust integration trajectory is uncertain (Entrust is a credentialing and cryptography company, not a pure IDV play; product velocity post-acquisition has slowed visibly through late 2024 and early 2025), pricing has crept up post-acquisition, and developer experience lags Persona for product-led teams.

Visit Onfido Vendor pricing Compare to Persona
Best for

Banks, neobanks, and regulated fintech (500-50,000+ employees) with high-volume document verification needs, particularly those already evaluating against Jumio or Veriff and prioritizing the largest enterprise installed base.

Worst for

Developer-first SaaS embedding KYC (Persona better API UX), Stripe-anchored platforms (Stripe Identity cheaper bundled), or buyers wary of post-acquisition integration risk.

Vendor Trust Score

Is Onfido a trustworthy vendor?

6.3/10
Mixed
Pricing transparency
Published rates; no hidden fees
5.0
Contract fairness
Reasonable terms; no auto-renew traps
6.5
Incident response
How they handle outages and breaches
7.5
Post-acquisition behavior
Customer treatment after M&A or PE
6.0
Executive stability
Leadership churn over 24 months
6.5
Roadmap honesty
Public commitments held
6.5
Trust signal log
  • 2024-04-01
    Acquired by Entrust for $670M+; integration trajectory uncertain
  • 2024-12-15
    Product velocity visibly slowed post-Entrust acquisition
  • 2025-06-22
    Pricing increases reported by mid-market customers post-Entrust
Vendor Trust is scored independently of product quality. A great product from an unfair vendor still earns a low trust score.
Review Intelligence

What 880 reviews actually say

Synthesized from G2, Capterra, Reddit, Trustpilot. Patterns >15% prevalence shown.

Last synthesized
2026-04-29

Praise patterns

  • Deepest enterprise installed base
    87% →
  • Atlas AI document classification mature
    78% →
  • Broad global coverage
    71% →

Complaint patterns

  • Post-Entrust integration uncertainty
    64% ↑
  • Product velocity slowed post-acquisition
    51% ↑
  • Developer experience lags Persona
    47% →
Sentiment trend (6 months)
72/100 -2 pts
12
01
02
03
04
05
Patterns are extracted from review corpus and human-verified. We surface trends, not anecdotes.
Verified Pricing

What buyers actually pay

234 anonymized deal disclosures · last updated 2026-05-01

Contribute your deal price
Company size Median annual
500-2,500 employees $120,000
2,500-25,000 employees $480,000
25,000+ employees $1,800,000
Verified pricing is crowdsourced from buyers under anonymity guarantees. Vendor-listed prices are validated against actual deals quarterly.
Compliance & Security

Auto-verified certifications

Verified 2026-05-01
SOC 2 Type II
ISO 27001
HIPAA
GDPR
CCPA
PCI DSS
◐ FedRAMP In-Process

Editorial: Strengths

  • Deepest enterprise installed base in document verification
  • Atlas AI document classification (mature)
  • Broad global coverage (195+ countries)
  • Strong banking + regulated fintech footprint
  • Mature AML screening integration
  • Long-running enterprise track record

Editorial: Weaknesses

  • Post-Entrust integration trajectory uncertain
  • Product velocity visibly slowed post-acquisition
  • Pricing crept up post-acquisition
  • Developer experience lags Persona
  • Implementation 2-4 months for enterprise
  • Support quality variable post-Entrust

Key features & integrations

  • +Document verification (195+ countries)
  • +Atlas AI document classification
  • +Biometric liveness detection
  • +AML screening (sanctions, PEP, adverse media)
  • +Reusable Onfido Identity
  • +Ongoing monitoring
  • +120+ integrations
120+ integrations
SalesforceAuth0OktaPlaidStripeAWS Marketplace
Geography supported
Global; strongest in UK, EU, US
Best fit
500–50,000+ employees · Banks and regulated fintech
Editorial deep-dive

Read our full ranking of Identity Verification

Onfido ranks #1 in our editorial review of 10 identity verification platforms. The deep-dive covers methodology, comparison tables, decision matrix, migration scoring, and FAQs.

Read the full ranking

Closest alternatives in Identity Verification

#2
Persona
Modern developer-first KYC and identity verification leader.
★ 4.6 partial
#3
Jumio
Long-running enterprise document verification, PE-backed.
★ 4.2 opaque
#4
Plaid Identity Verification
Plaid ecosystem KYC, fintech-anchored identity verification.
★ 4.4 partial
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