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Real User Monitoring (RUM) Software · Rank #2 of 10

New Relic Browser review and pricing

RUM bundled in New Relic ingestion-based pricing.

By New Relic, Inc. (Francisco Partners + TPG Capital) · Founded 2008 · San Francisco, CA · pe backed

New Relic Browser is the RUM module of the New Relic observability platform. Unlike Datadog, RUM data is billed under New Relic's single ingestion-based pricing model ($0.30/GB Standard or $0.55/GB Data Plus) rather than a separate per-session SKU, so most customers add Browser without a meaningful incremental bill at common volumes. The product covers Core Web Vitals, JavaScript errors, AJAX timing, single-page-app routing, and basic session-level diagnostics, with native links into APM traces. The trade-offs: depth on Core Web Vitals workflows is lighter than SpeedCurve, session replay is a newer add-on, and PE-driven product roadmap concerns since the 2023 Francisco Partners and TPG take-private apply to Browser as they do to the rest of the platform.

Visit New Relic Browser Vendor pricing Compare to Datadog RUM
Best for

Cost-conscious mid-market and enterprise teams (100-10,000 employees) already on New Relic who want RUM bundled into existing observability spend.

Worst for

Buyers wanting the deepest Core Web Vitals workflow (SpeedCurve wins), or teams not already on New Relic where the per-GB model offers no leverage.

Vendor Trust Score

Is New Relic Browser a trustworthy vendor?

7.3/10
Mixed
Pricing transparency
Published rates; no hidden fees
8.5
Contract fairness
Reasonable terms; no auto-renew traps
7.0
Incident response
How they handle outages and breaches
8.5
Post-acquisition behavior
Customer treatment after M&A or PE
6.0
Executive stability
Leadership churn over 24 months
7.0
Roadmap honesty
Public commitments held
7.0
Trust signal log
  • 2023-11-08
    New Relic taken private by Francisco Partners and TPG for $6.5B
  • 2024-08-15
    PE-driven product changes flagged across platform including Browser
Vendor Trust is scored independently of product quality. A great product from an unfair vendor still earns a low trust score.
Review Intelligence

What 160 reviews actually say

Synthesized from G2, Capterra, Reddit, Trustpilot. Patterns >15% prevalence shown.

Last synthesized
2026-04-29

Praise patterns

  • Bundled pricing means no separate RUM bill
    84% →
  • Native APM trace linking from Browser sessions
    71% →
  • Single-page-app instrumentation works out of the box
    58% →

Complaint patterns

  • CWV workflow depth lighter than SpeedCurve
    47% →
  • PE-driven roadmap concerns extend to Browser features
    41% →
  • Session replay maturity behind competitors
    38% →
Sentiment trend (6 months)
80/100 +2 pts
11
12
01
02
03
04
Patterns are extracted from review corpus and human-verified. We surface trends, not anecdotes.
Verified Pricing

What buyers actually pay

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Compliance & Security

Auto-verified certifications

Verified 2026-04-15
SOC 2 Type II
ISO 27001
HIPAA
GDPR
CCPA
PCI DSS
FedRAMP Authorized

Editorial: Strengths

  • Bundled with New Relic ingestion-based pricing, no separate RUM SKU
  • 30-50% total observability cost saving versus Datadog at equivalent depth
  • Native links from Browser sessions to New Relic APM traces
  • Single-page-app routing instrumentation handled out of the box
  • Free tier covers low-volume RUM use ($0/month under 100GB ingestion)

Editorial: Weaknesses

  • CWV waterfall depth lighter than SpeedCurve for perf-team workflows
  • PE-driven product roadmap concerns persist post-2023 take-private
  • Session replay maturity behind Datadog and FullStory

Key features & integrations

  • +Browser RUM (web)
  • +Core Web Vitals (LCP, INP, CLS)
  • +JavaScript error tracking
  • +AJAX/fetch timing
  • +Single-page-app routing
  • +Session traces linked to APM
  • +Mobile monitoring via New Relic Mobile
  • +AI assistant
500+ integrations
New Relic APMNew Relic LogsNew Relic MobileAWSGCPAzureSlackPagerDuty
Geography supported
Global; data centers in US, EU
Best fit
50–10,000+ employees · Cost-conscious teams already on New Relic
Editorial deep-dive

Read our full ranking of Real User Monitoring (RUM) Software

New Relic Browser ranks #2 in our editorial review of 10 real user monitoring (rum) software platforms. The deep-dive covers methodology, comparison tables, decision matrix, migration scoring, and FAQs.

Read the full ranking

Closest alternatives in Real User Monitoring (RUM) Software

#1
Datadog RUM
Broadest enterprise RUM, bundled with Datadog observability.
★ 4.4 public
#3
SpeedCurve
Core Web Vitals specialist; Cloudflare-acquired November 2024.
★ 4.7 public
#4
Akamai mPulse
Akamai-bundled RUM with CDN edge integration (Soasta origin).
★ 4.2 opaque
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