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SOAR Software · Rank #9 of 10

D3 Smart SOAR review and pricing

NextGen SOAR rebranded Smart SOAR, with MITRE-aligned playbooks.

By D3 Security · Founded 2002 · Vancouver, BC, Canada · private

D3 Security has been in the SOAR / incident response space longer than most (founded 2002 in Vancouver), and is one of the few SOAR vendors that has remained independent and privately held without acquisition. The product rebranded from NextGen SOAR to Smart SOAR in 2023, positioning around MITRE ATT&CK-aligned playbooks and a stronger AI-augmentation story. Best-fit for MSSPs and mid-market SOCs that value vendor independence and the MITRE-aligned content library. Trade-offs: brand recognition lower than the top 5, smaller ecosystem, pricing opaque, and the company has stayed quiet on funding details, making capital runway harder to assess than VC-backed peers.

Visit D3 Smart SOAR Compare to ServiceNow Security Operations
Best for

MSSPs and mid-market SOC teams (200-2,000 employees) that value vendor independence, MITRE ATT&CK-aligned content, and hybrid (SaaS or on-prem) deployment.

Worst for

Fortune 500 SOCs (Splunk SOAR or XSOAR win), Palo Alto-anchored shops (XSOAR wins), or buyers needing established partner ecosystem.

Vendor Trust Score

Is D3 Smart SOAR a trustworthy vendor?

7.5/10
Mixed
Pricing transparency
Published rates; no hidden fees
4.5
Contract fairness
Reasonable terms; no auto-renew traps
7.5
Incident response
How they handle outages and breaches
8.0
Post-acquisition behavior
Customer treatment after M&A or PE
9.0
Executive stability
Leadership churn over 24 months
8.5
Roadmap honesty
Public commitments held
7.5
Trust signal log
  • 2023-04-18
    NextGen SOAR rebranded Smart SOAR with MITRE-aligned content
    Modern UX refresh and AI-augmentation features released.
Vendor Trust is scored independently of product quality. A great product from an unfair vendor still earns a low trust score.
Review Intelligence

What 140 reviews actually say

Synthesized from G2, Capterra, Reddit, Trustpilot. Patterns >15% prevalence shown.

Last synthesized
2026-04-29

Praise patterns

  • Independent vendor with long tenure
    78% →
  • MITRE ATT&CK-aligned playbooks
    64% ↑
  • Strong MSSP multi-tenancy
    51% →
  • Hybrid deployment option
    47% →

Complaint patterns

  • Brand recognition lower than top 5
    64% →
  • Smaller ecosystem and integration count
    51% →
  • Pricing opaque
    47% →
  • Documentation thinner than incumbents
    31% →
Sentiment trend (6 months)
84/100 +2 pts
12
01
02
03
04
05
Patterns are extracted from review corpus and human-verified. We surface trends, not anecdotes.
Verified Pricing

What buyers actually pay

31 anonymized deal disclosures · last updated 2026-05-01

Contribute your deal price
Company size Median annual
200-1,000 employees $66,000
1,000-5,000 employees $168,000
Verified pricing is crowdsourced from buyers under anonymity guarantees. Vendor-listed prices are validated against actual deals quarterly.
Compliance & Security

Auto-verified certifications

Verified 2026-05-01
SOC 2 Type II
ISO 27001
HIPAA
GDPR
CCPA
PCI DSS
FedRAMP

Editorial: Strengths

  • Independent vendor (not acquired); long tenure since 2002
  • MITRE ATT&CK-aligned playbook library
  • Smart SOAR rebrand brought modern UX
  • Strong MSSP multi-tenancy
  • Hybrid deployment (SaaS or on-prem)
  • AI-augmented playbook recommendations

Editorial: Weaknesses

  • Brand recognition lower than top 5
  • Smaller ecosystem and integration count (200)
  • Pricing opaque
  • Limited public funding transparency
  • Smaller partner ecosystem
  • Documentation thinner than incumbents

Key features & integrations

  • +MITRE ATT&CK-aligned playbook library
  • +Visual playbook builder
  • +Case management
  • +Multi-tenant for MSSPs
  • +Hybrid deployment (SaaS or on-prem)
  • +AI-augmented recommendations
  • +Threat intel integration
  • +Custom dashboards
200+ integrations
SplunkMicrosoft SentinelCrowdStrikeAWSOktaServiceNowJira
Geography supported
Global; North America strongest
Best fit
200-5,000 employees · MSSP and mid-market SOC
Editorial deep-dive

Read our full ranking of SOAR Software

D3 Smart SOAR ranks #9 in our editorial review of 10 soar software platforms. The deep-dive covers methodology, comparison tables, decision matrix, migration scoring, and FAQs.

Read the full ranking

Closest alternatives in SOAR Software

#8
ServiceNow Security Operations
SecOps on the Now Platform, where security meets ITSM.
★ 4.2 opaque
#10
LogicHub (Devo SOAR)
Autonomous SOC concept, bought by Devo; post-acquisition velocity slowed.
★ 4.2 opaque
#7
IBM Security QRadar SOAR
Resilient, after IBM bought it; integrated into QRadar.
★ 4.1 opaque
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