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Hotel Management Software · Rank #1 of 10

Cloudbeds review and pricing

Modern unified PMS plus channel manager plus payments leader for independent hotels.

By Cloudbeds, Inc. · Founded 2012 · San Diego, CA · private

Cloudbeds is the modern hotel PMS market leader for independent hotels and mid-market chains, founded 2012 in San Diego. The company raised a Series D in 2022 led by SoftBank and PSP at a reported ~$1B valuation. The product covers PMS, channel manager, booking engine, revenue management (Cloudbeds Pricing Intelligence), payments (Cloudbeds Payments), and guest engagement in a single unified platform. Strengths: broadest unified PMS plus channel manager plus payments stack in the modern tier, integrated revenue management, strong fit for independent hotels and chains under 100 properties, well-funded post-Series D, accessible per-room pricing. Best fit for independent hotels (1-50 properties) and mid-market chains wanting modern cloud PMS without enterprise complexity. Trade-offs: enterprise chain depth below Oracle OPERA and Sabre, F&B POS integration via partners rather than native, and pricing scales fast for larger properties above 200 rooms.

Visit Cloudbeds Vendor pricing Compare to Mews
Best for

Independent hotels and mid-market chains (1-50 properties, up to 200 rooms each) wanting modern unified cloud PMS with integrated channel manager, payments, and revenue management without enterprise complexity.

Worst for

Large hotel chains with 100+ properties (Oracle OPERA Cloud or Sabre SynXis better), F&B-heavy resorts wanting native restaurant POS (Mews or Opera with Simphony better), or micro-properties under 10 rooms (Little Hotelier cheaper).

Vendor Trust Score

Is Cloudbeds a trustworthy vendor?

7.6/10
Mixed
Pricing transparency
Published rates; no hidden fees
7.0
Contract fairness
Reasonable terms; no auto-renew traps
7.5
Incident response
How they handle outages and breaches
7.5
Post-acquisition behavior
Customer treatment after M&A or PE
8.0
Executive stability
Leadership churn over 24 months
8.0
Roadmap honesty
Public commitments held
7.5
Trust signal log
  • 2021-11-15
    Series C raised $150M; led by Viking Global
  • 2022-09-15
    Series D led by SoftBank and PSP at ~$1B valuation
  • 2024-05-15
    Cloudbeds Pricing Intelligence (AI revenue management) launched
Vendor Trust is scored independently of product quality. A great product from an unfair vendor still earns a low trust score.
Review Intelligence

What 320 reviews actually say

Synthesized from G2, Capterra, Reddit, Trustpilot. Patterns >15% prevalence shown.

Last synthesized
2026-05-10

Praise patterns

  • Unified PMS plus channel manager plus payments
    84% →
  • Clean modern UX
    78% →
  • Strong direct-booking engine
    71% ↑

Complaint patterns

  • Support response times variable since 2023 scale-up
    47% ↑
  • Pricing scales fast above 200 rooms
    41% →
  • F&B POS integration via partners only
    38% →
Sentiment trend (6 months)
81/100 +1 pts
12
01
02
03
04
05
Patterns are extracted from review corpus and human-verified. We surface trends, not anecdotes.
Verified Pricing

What buyers actually pay

287 anonymized deal disclosures · last updated 2026-05-01

Contribute your deal price
Company size Median annual
1 property, under 50 rooms $3,960
1-5 properties, 50-200 rooms each $18,000
5-50 properties chain $78,000
Verified pricing is crowdsourced from buyers under anonymity guarantees. Vendor-listed prices are validated against actual deals quarterly.
Compliance & Security

Auto-verified certifications

Verified 2026-05-01
SOC 2 Type II
ISO 27001
HIPAA
GDPR
CCPA
PCI DSS
FedRAMP

Editorial: Strengths

  • Broadest unified PMS plus channel manager plus payments stack
  • Integrated Cloudbeds Payments (PCI DSS Level 1)
  • Strong direct-booking engine post-EU-rate-parity ruling
  • Cloudbeds Pricing Intelligence revenue management
  • Well-funded post-2022 Series D (~$1B valuation)
  • Strong fit for independent hotels and chains under 100 properties

Editorial: Weaknesses

  • Enterprise chain depth below Oracle OPERA and Sabre
  • F&B POS integration via partners rather than native
  • Pricing scales fast above 200 rooms
  • Support response times reported as variable since 2023 scale-up

Key features & integrations

  • +PMS reservations and front-desk
  • +Channel manager (300+ OTA integrations)
  • +Booking engine for direct bookings
  • +Cloudbeds Payments processing
  • +Cloudbeds Pricing Intelligence revenue management
  • +Housekeeping workflow
  • +Guest engagement and messaging
  • +Multi-property reporting
300+ integrations
Booking.comExpediaAirbnbAgodaHotelbedsTripAdvisorGoogle Hotel Ads
Geography supported
Global; strongest in Americas, EU, SE Asia
Best fit
5-500 employees · Independent hotels and mid-market chains (1-50 properties)
Editorial deep-dive

Read our full ranking of Hotel Management Software

Cloudbeds ranks #1 in our editorial review of 10 hotel management software platforms. The deep-dive covers methodology, comparison tables, decision matrix, migration scoring, and FAQs.

Read the full ranking

Closest alternatives in Hotel Management Software

#2
Mews
Modern Czech-origin PMS with open API architecture and European mid-market dominance.
★ 4.4 partial
#3
Oracle OPERA Cloud
Enterprise hotel PMS legacy leader; OPERA Cloud migration the dominant 2026 story.
★ 4.0 opaque
#4
Sabre SynXis
Public Sabre Hospitality CRS-first platform with PMS integration.
★ 4.0 opaque
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