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CRM Software (Mid-market & Enterprise) · Rank #8 of 10

Close review and pricing

CRM built for high-volume outbound sales reps.

By Close, Inc. · Founded 2013 · San Francisco, CA · private

Close is the CRM for sales-rep-first organizations where outbound calling and high-volume sequences drive revenue. The differentiator: every other CRM in this list treats calling as a third-party integration; Close has built-in dialer, SMS, video, and email sequences as core platform features. For sales teams making 100+ outbound touches per rep per day, that consolidation removes 5+ tools from the stack. The trade-off: Close is deliberately scoped to sales, no marketing automation, no service module, and has a smaller ecosystem than category leaders.

Visit Close Vendor pricing Compare to Monday Sales CRM
Best for

Inside sales / SDR teams (5–100 reps) running high-volume outbound (100+ touches/day) where call quality and sequence productivity drive revenue.

Worst for

Marketing-led organizations, enterprise relationship sales, or teams that need unified marketing/service in the same CRM.

Vendor Trust Score

Is Close a trustworthy vendor?

8.7/10
High trust
Pricing transparency
Published rates; no hidden fees
9.0
Contract fairness
Reasonable terms; no auto-renew traps
8.5
Incident response
How they handle outages and breaches
8.0
Post-acquisition behavior
Customer treatment after M&A or PE
9.0
Executive stability
Leadership churn over 24 months
9.0
Roadmap honesty
Public commitments held
8.5
Trust signal log
  • 2025-09-22
    Founder-led; remained privately held without PE pressure
  • 2024-12-10
    Pricing held flat through 2026
Vendor Trust is scored independently of product quality. A great product from an unfair vendor still earns a low trust score.
Review Intelligence

What 1,010 reviews actually say

Synthesized from G2, Capterra, Reddit, Trustpilot. Patterns >15% prevalence shown.

Last synthesized
2026-04-29

Praise patterns

  • Built-in dialer eliminates Twilio/third-party integration
    81% →
  • Sales-rep-first UX; designed by sales reps
    74% →
  • Multi-channel sequences (call, email, SMS, video)
    64% →

Complaint patterns

  • No marketing automation; need separate tool
    51% →
  • No customer service module
    38% →
  • Smaller third-party integration ecosystem
    41% →
  • Top tier ($149) approaches Salesforce mid-tier pricing
    28% →
Sentiment trend (6 months)
91/100 +2 pts
11
12
01
02
03
04
Patterns are extracted from review corpus and human-verified. We surface trends, not anecdotes.
Verified Pricing

What buyers actually pay

78 anonymized deal disclosures · last updated 2026-04-30

Contribute your deal price
Company size Median annual
5–25 reps $14,400
25–100 reps $60,000
Verified pricing is crowdsourced from buyers under anonymity guarantees. Vendor-listed prices are validated against actual deals quarterly.
Compliance & Security

Auto-verified certifications

Verified 2026-04-15
SOC 2 Type II
ISO 27001
HIPAA
GDPR
CCPA
PCI DSS
FedRAMP

Editorial: Strengths

  • Built-in calling, SMS, and video, no third-party dialer required
  • Sales sequences with multi-channel cadences (call, email, SMS, video)
  • Sales-rep-first UX, designed by sales reps, used by sales reps
  • Transparent published pricing
  • Strong reporting on rep productivity (calls, emails, deals per day)
  • Founder-led, privately held; no PE pressure
  • API and Zapier-friendly for custom workflows

Editorial: Weaknesses

  • No marketing automation; pair with HubSpot Marketing or Marketo
  • No customer service module
  • Smaller third-party integration ecosystem (~100 integrations)
  • Brand recognition limited to inside-sales / outbound communities
  • Best-fit only for call-heavy sales motions; weaker for enterprise relationship sales
  • Pricing reaches $149/user/month at top tier; competitive with mid-tier Salesforce

Key features & integrations

  • +Built-in dialer (no Twilio integration needed)
  • +SMS and video messaging
  • +Multi-channel sales sequences
  • +Email tracking and templates
  • +Rep productivity reporting
  • +Custom fields and pipelines
  • +Mobile apps
  • +Zapier and API integrations
100+ integrations
ZapierSlackGmailOutlookHubSpot MarketingMailchimp
Geography supported
Global; strong in North America
Best fit
5–100 employees · Inside sales and outbound SDR teams
Vendor trust

Close trust score

6-dimension scorecard, dated, separate from product quality.
Worst for

Who shouldn’t buy Close

Editorial verdict on the buyers it’s the wrong fit for.
Alternatives

Close alternatives, ranked

9 independent picks from the same category.
Editorial deep-dive

Read our full ranking of CRM Software (Mid-market & Enterprise)

Close ranks #8 in our editorial review of 10 crm software (mid-market & enterprise) platforms. The deep-dive covers methodology, comparison tables, decision matrix, migration scoring, and FAQs.

Read the full ranking

Closest alternatives in CRM Software (Mid-market & Enterprise)

#7
Monday Sales CRM
Visual work-management platform repurposed for CRM.
★ 4.7 public
#9
SugarCRM (Sugar Sell)
20+ years of customization depth for vertical industries.
★ 3.7 partial
#6
Freshsales (Freshworks CRM)
Cleaner UX than Zoho at similar price points.
★ 4.5 public
Help the next buyer

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