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Customer Feedback Management Software · Rank #5 of 10

Beamer review and pricing

Changelog-led platform with bolt-on customer feedback and NPS.

By NewsWhat / Beamer · Founded 2016 · Madrid, Spain · private

Beamer is the changelog-led product communication platform with bolt-on customer feedback and NPS, founded 2016 in Madrid as part of NewsWhat. The primary product is the in-app announcement / changelog widget (push product updates to users in-app), with Beamer Feedback (formerly Boards) and Beamer NPS (formerly Beameter) as adjacent modules. Strengths: strongest in-app announcement and changelog widget in the customer-feedback-adjacent space, predictable mid-market pricing with flat tier costs, useful when changelog is the primary need with feedback secondary, native integrations with Intercom, Zendesk, HubSpot, Slack, and Zapier, EU-headquartered with GDPR-aligned data handling, and stable founder/team execution since 2016. Best fit for product teams where the primary need is changelog and product-announcement broadcasting, with feedback and NPS as secondary capabilities. Trade-offs: Beamer Feedback (ideas board) is materially less polished than Canny / Frill on UX and feature depth (no segmented voting, narrower roadmap views, lighter status communication workflow), Beamer NPS is basic compared to dedicated NPS or VoC tools (Delighted, Wootric, Qualtrics), AI features absent across modules as of May 2026, integration ecosystem narrower than Canny / Productboard, and not the right pick when feedback or NPS is the primary buying driver.

Visit Beamer Vendor pricing Compare to Frill
Best for

Product teams (10-500 employees) where the primary need is in-app changelog and announcement broadcasting, with feedback and NPS as secondary modules.

Worst for

Teams buying feedback as the primary workflow (Canny, Productboard, Frill better) or teams needing dedicated NPS (Delighted, Wootric).

Vendor Trust Score

Is Beamer a trustworthy vendor?

8.1/10
High trust
Pricing transparency
Published rates; no hidden fees
8.5
Contract fairness
Reasonable terms; no auto-renew traps
8.5
Incident response
How they handle outages and breaches
7.5
Post-acquisition behavior
Customer treatment after M&A or PE
8.5
Executive stability
Leadership churn over 24 months
8.0
Roadmap honesty
Public commitments held
7.5
Trust signal log
  • 2016-06-22
    Beamer founded in Madrid as part of NewsWhat
  • 2022-06-22
    Beamer Feedback (Boards) launched alongside changelog widget
  • 2024-06-22
    Module rebranding (Boards to Feedback, Beameter to NPS) completed
Vendor Trust is scored independently of product quality. A great product from an unfair vendor still earns a low trust score.
Review Intelligence

What 240 reviews actually say

Synthesized from G2, Capterra, Reddit, Trustpilot. Patterns >15% prevalence shown.

Last synthesized
2026-04-29

Praise patterns

  • Strongest in-app changelog widget in adjacent space
    87% →
  • Predictable mid-market pricing
    71% →
  • Combined changelog + feedback + NPS in one tool
    64% →
  • Intercom and Zendesk integrations work well
    51% →
  • EU-headquartered with GDPR-aligned handling
    31% →

Complaint patterns

  • Feedback module less polished than Canny / Frill
    47% →
  • NPS module basic vs dedicated tools
    41% →
  • No AI features across modules
    38% →
  • MAU overages scale fast for B2C audiences
    31% →
Sentiment trend (6 months)
75/100 -1 pts
12
01
02
03
04
05
Patterns are extracted from review corpus and human-verified. We surface trends, not anecdotes.
Verified Pricing

What buyers actually pay

84 anonymized deal disclosures · last updated 2026-05-01

Contribute your deal price
Company size Median annual
10-50 employees $588
50-250 employees $1,188
250-1,000 employees $2,388
Verified pricing is crowdsourced from buyers under anonymity guarantees. Vendor-listed prices are validated against actual deals quarterly.
Compliance & Security

Auto-verified certifications

Verified 2026-05-01
SOC 2 Type II
ISO 27001
HIPAA
GDPR
CCPA
PCI DSS
FedRAMP

Editorial: Strengths

  • Strongest in-app announcement and changelog widget
  • Predictable mid-market pricing with flat tier costs
  • Useful when changelog is primary need
  • Native Intercom, Zendesk, HubSpot, Slack integrations
  • EU-headquartered with GDPR-aligned data handling
  • Stable founder/team execution since 2016
  • NPS module included alongside changelog and feedback

Editorial: Weaknesses

  • Feedback module materially less polished than Canny / Frill
  • No segmented or revenue-weighted voting
  • NPS module basic vs Delighted / Wootric / Qualtrics
  • No AI features across modules as of May 2026
  • Integration ecosystem narrower than Canny / Productboard
  • Not the right pick when feedback is the primary need
  • Roadmap views narrower than dedicated feedback tools

Key features & integrations

  • +In-app changelog and announcement widget
  • +Feedback ideas board
  • +NPS surveys
  • +Public roadmap
  • +User segmentation by attributes
  • +Intercom, Zendesk, HubSpot integrations
  • +Email digest of updates
  • +20+ integrations
20+ integrations
IntercomZendeskHubSpotSlackZapierMailchimpSegment
Geography supported
Global; strongest in EU and US
Best fit
10-500 employees · Mid-market product teams with changelog as primary need
Editorial deep-dive

Read our full ranking of Customer Feedback Management Software

Beamer ranks #5 in our editorial review of 10 customer feedback management software platforms. The deep-dive covers methodology, comparison tables, decision matrix, migration scoring, and FAQs.

Read the full ranking

Closest alternatives in Customer Feedback Management Software

#4
Frill
Minimal, fast, modern customer feedback platform for indie and small SaaS.
★ 4.7 public
#6
FeedBear
Affordable mid-market feedback platform with flat predictable pricing.
★ 4.6 public
#3
Pendo Feedback
Pendo Feedback module integrated with Pendo product analytics.
★ 4.4 opaque
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