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Customer Health Scoring Software · Rank #8 of 10

Akita review and pricing

UK-built lightweight dedicated health-scoring tool for 5-50 CSM teams.

By Akita · Founded 2016 · London, UK · private

Akita is the UK-built customer success platform, founded 2016 in London, positioned as a lightweight dedicated health-scoring alternative to Gainsight for 5-50 CSM teams. Strengths: smaller dedicated standalone vendor focused on health-scoring depth, GBP-billed via UK entity, affordable entry price (£6,000-£18,000/year typical), and UK-native support. Best fit for UK SMB to lower mid-market SaaS (5-50 CSMs) that find Gainsight overcomplicated and want a UK-billed, locally-supported tool. Trade-offs: smaller integration ecosystem (~30), feature depth below Gainsight/ChurnZero on advanced composites, and limited installed base outside the UK.

Visit Akita Compare to ClientSuccess
Best for

UK SMB to lower mid-market SaaS (5-50 CSMs) wanting a lightweight UK-billed dedicated health-scoring tool without Gainsight complexity or US-vendor overhead.

Worst for

Large enterprise (Gainsight deeper), US-anchored buyers (ChurnZero/Vitally stronger), or buyers needing broad integration ecosystem.

Vendor Trust Score

Is Akita a trustworthy vendor?

7.8/10
Mixed
Pricing transparency
Published rates; no hidden fees
6.0
Contract fairness
Reasonable terms; no auto-renew traps
8.0
Incident response
How they handle outages and breaches
7.5
Post-acquisition behavior
Customer treatment after M&A or PE
8.5
Executive stability
Leadership churn over 24 months
8.5
Roadmap honesty
Public commitments held
8.0
Trust signal log
  • 2024-09-22
    UK-built positioning maintained; founder-led
Vendor Trust is scored independently of product quality. A great product from an unfair vendor still earns a low trust score.
Review Intelligence

What 120 reviews actually say

Synthesized from G2, Capterra, Reddit, Trustpilot. Patterns >15% prevalence shown.

Last synthesized
2026-04-29

Praise patterns

  • Affordable UK-native CS platform
    76% →
  • Lightweight, fast onboarding
    68% →
  • UK-native support and GBP billing
    58% →

Complaint patterns

  • Smaller integration ecosystem
    38% →
  • Feature depth below Gainsight
    34% →
  • Limited US presence
    24% →
Sentiment trend (6 months)
81/100 +1 pts
12
01
02
03
04
05
Patterns are extracted from review corpus and human-verified. We surface trends, not anecdotes.
Verified Pricing

What buyers actually pay

48 anonymized deal disclosures · last updated 2026-05-01

Contribute your deal price
Company size Median annual
5-25 CSMs (UK) $14,000
Verified pricing is crowdsourced from buyers under anonymity guarantees. Vendor-listed prices are validated against actual deals quarterly.
Compliance & Security

Auto-verified certifications

Verified 2026-05-01
SOC 2 Type II
ISO 27001
HIPAA
GDPR
CCPA
PCI DSS
FedRAMP

Editorial: Strengths

  • Smaller dedicated standalone health-scoring vendor
  • UK-based, GBP-billed, UK-native support
  • Affordable entry price (£6,000-£18,000/year typical)
  • Lightweight; faster onboarding than Gainsight
  • Pragmatic health-score framework without enterprise complexity

Editorial: Weaknesses

  • Smaller integration ecosystem (~30 vs Gainsight 200)
  • Feature depth below Gainsight/ChurnZero on advanced multi-dimensional composites
  • Limited installed base outside UK; smaller community for peer benchmarking

Key features & integrations

  • +Composite health scoring
  • +Playbook automation triggered off score state
  • +Customer segmentation
  • +NPS collection and response tracking
  • +Salesforce integration
30+ integrations
SalesforceHubSpotZendeskIntercomSlack
Geography supported
UK primary; some EU and US
Best fit
20–500 employees · UK SMB to lower mid-market SaaS
Editorial deep-dive

Read our full ranking of Customer Health Scoring Software

Akita ranks #8 in our editorial review of 10 customer health scoring software platforms. The deep-dive covers methodology, comparison tables, decision matrix, migration scoring, and FAQs.

Read the full ranking

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