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Error Tracking Software · Rank #5 of 10

Raygun

New Zealand-built mature platform combining errors, crash reporting, and RUM.

By Raygun Limited · Founded 2007 · Wellington, New Zealand · private

Raygun is the mature New Zealand-built platform that bundles three things into one product: error tracking, crash reporting (mobile and desktop), and Real User Monitoring. Founded 2007 in Wellington under John-Daniel Trask, who remained CEO through 2024 transitions. The product covers Application Performance Monitoring as well, but the strongest fit is teams who want crash reporting plus frontend RUM in a single vendor without the Datadog price tag. The trade-off: smaller US sales presence, brand recognition lighter than Sentry, and APM features are present but lighter than Datadog or New Relic. The advantage: a genuine all-in-one for mid-market teams who want errors plus user experience signals without buying three vendors.

Visit Raygun Vendor pricing Compare to Honeybadger
Best for

Mid-market teams (50-2,000 engineers) wanting a single vendor for errors, mobile crash reporting, and frontend RUM at a reasonable price.

Worst for

Pure error tracking buyers (Sentry or Rollbar more focused), enterprise APM buyers (Datadog or New Relic deeper), or US teams who need US-time-zone-anchored support.

Vendor Trust Score

Is Raygun a trustworthy vendor?

8.3/10
High trust
Pricing transparency
Published rates; no hidden fees
8.0
Contract fairness
Reasonable terms; no auto-renew traps
8.0
Incident response
How they handle outages and breaches
8.5
Post-acquisition behavior
Customer treatment after M&A or PE
9.0
Executive stability
Leadership churn over 24 months
8.0
Roadmap honesty
Public commitments held
8.5
Trust signal log
  • 2024-08-14
    Continued mid-market focus after CEO transition
    Raygun went through a CEO transition in 2024; product strategy remains errors plus RUM plus APM bundle
Vendor Trust is scored independently of product quality. A great product from an unfair vendor still earns a low trust score.
Review Intelligence

What 150 reviews actually say

Synthesized from G2, Capterra, Reddit, Trustpilot. Patterns >15% prevalence shown.

Last synthesized
2026-04-29

Praise patterns

  • Errors plus RUM plus crash reporting in one vendor
    78% →
  • Mature stable platform
    71% →
  • Reasonable mid-market pricing
    64% →
  • Strong .NET and Java coverage
    51% →

Complaint patterns

  • Smaller US sales presence
    41% →
  • APM features lighter than Datadog
    47% →
  • NZ time zone affects support response speed
    31% →
  • Smaller integration ecosystem
    38% →
Sentiment trend (6 months)
84/100 +1 pts
11
12
01
02
03
04
Patterns are extracted from review corpus and human-verified. We surface trends, not anecdotes.
Verified Pricing

What buyers actually pay

64 anonymized deal disclosures · last updated 2026-04-30

Contribute your deal price
Company size Median annual
50-200 employees $4,800
200-1,000 employees $18,000
Verified pricing is crowdsourced from buyers under anonymity guarantees. Vendor-listed prices are validated against actual deals quarterly.
Compliance & Security

Auto-verified certifications

Verified 2026-04-15
SOC 2 Type II
ISO 27001
HIPAA
GDPR
CCPA
PCI DSS
FedRAMP

Editorial: Strengths

  • Errors plus crash reporting plus RUM combined in one platform
  • Mature New Zealand-built engineering with long stability
  • Strong .NET, Java, JavaScript, Ruby, and mobile coverage
  • Reasonable mid-market pricing vs Datadog or New Relic
  • Good frontend RUM (page load, Core Web Vitals, user sessions)

Editorial: Weaknesses

  • Smaller US sales presence and brand recognition
  • APM features lighter than Datadog or New Relic
  • Source-map handling occasionally flagged as less polished than Sentry
  • Smaller integration ecosystem
  • NZ time zone can affect US-based support response speed

Key features & integrations

  • +Error tracking and crash reporting
  • +Real User Monitoring (page load, Core Web Vitals)
  • +APM with distributed tracing
  • +Mobile crash reporting (iOS, Android)
  • +Deployment tracking
  • +Source-map upload
  • +User session timelines
  • +Alerting and notifications
50+ integrations
GitHubGitLabBitbucketSlackJiraPagerDutyMicrosoft Teams
Geography supported
Global; data centers in US, EU, and Australia
Best fit
50–5,000 employees · Mid-market teams wanting errors plus RUM combined
Editorial deep-dive

Read our full ranking of Error Tracking Software

Raygun ranks #5 in our editorial review of 10 error tracking software platforms. The deep-dive covers methodology, comparison tables, decision matrix, migration scoring, and FAQs.

Read the full ranking

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