Skip to content
Z Zendikt
O
Sales Engagement Software · Rank #1 of 10

Outreach

Deepest cadence and analytics for enterprise sales orgs.

By Outreach Corporation · Founded 2014 · Seattle, WA · private

Outreach is the enterprise sales engagement leader, founded 2014, last valued $4.4B (2021). The product's strengths: deepest cadence and sequence customization, strongest analytics depth, and the largest installed base in enterprise (5,000+ customers). Best fit for sales orgs with 100+ reps requiring workflow customization. Trade-offs: pricing escalated meaningfully ($130-$230/seat/mo typical mid-market), AI features arrived later than Apollo and Reply.io, and customer support quality has declined as the company scaled.

Visit Outreach Vendor pricing Compare to Salesloft
Best for

Enterprise sales orgs (100+ reps) requiring workflow customization, deep analytics, and proven enterprise scale.

Worst for

SMB sales teams under 50 reps (Apollo/Mixmax cheaper), Salesforce-native teams (Groove cleaner integration), or AI-first cold outbound (AI SDR agents better).

Vendor Trust Score

Is Outreach a trustworthy vendor?

6.9/10
Mixed
Pricing transparency
Published rates; no hidden fees
5.5
Contract fairness
Reasonable terms; no auto-renew traps
7.0
Incident response
How they handle outages and breaches
7.5
Post-acquisition behavior
Customer treatment after M&A or PE
7.5
Executive stability
Leadership churn over 24 months
7.0
Roadmap honesty
Public commitments held
7.0
Trust signal log
  • 2024-06-22
    Customer support quality flagged in user reports as declining
  • 2025-02-15
    Annual price increases reported at 8-12% by mid-market customers
Vendor Trust is scored independently of product quality. A great product from an unfair vendor still earns a low trust score.
Review Intelligence

What 3,640 reviews actually say

Synthesized from G2, Capterra, Reddit, Trustpilot. Patterns >15% prevalence shown.

Last synthesized
2026-04-29

Praise patterns

  • Deepest cadence customization
    87% →
  • Strongest analytics depth
    78% →
  • Made for enterprise scale
    71% →

Complaint patterns

  • Pricing escalated meaningfully
    64% ↑
  • AI features arrived later
    51% →
  • Customer support quality declined
    47% ↑
Sentiment trend (6 months)
75/100 -1 pts
11
12
01
02
03
04
Patterns are extracted from review corpus and human-verified. We surface trends, not anecdotes.
Verified Pricing

What buyers actually pay

287 anonymized deal disclosures · last updated 2026-04-30

Contribute your deal price
Company size Median annual
50-200 employees $18,000
200-1,000 employees $78,000
1,000+ employees $220,000
Verified pricing is crowdsourced from buyers under anonymity guarantees. Vendor-listed prices are validated against actual deals quarterly.
Compliance & Security

Auto-verified certifications

Verified 2026-04-15
SOC 2 Type II
ISO 27001
HIPAA
GDPR
CCPA
PCI DSS
FedRAMP

Editorial: Strengths

  • Deepest cadence and sequence customization
  • Strongest analytics and reporting depth
  • Largest enterprise installed base (5,000+ customers)
  • Strong workflow customization for complex orgs
  • Mature integration ecosystem (300+)
  • Established AI features (Outreach Kaia, Outreach AI)

Editorial: Weaknesses

  • Pricing escalated meaningfully ($130-$230/seat/mo)
  • AI features arrived later than challengers
  • Customer support quality declined as company scaled
  • Implementation complexity meaningful for mid-market
  • Dialer requires separate purchase for some tiers

Key features & integrations

  • +Cadence/sequence builder
  • +Dialer (most tiers)
  • +Email tracking and templates
  • +AI features (Kaia, Outreach AI)
  • +Analytics and reporting
  • +Workflow customization
  • +300+ integrations
  • +Mobile apps
300+ integrations
SalesforceHubSpotMicrosoft DynamicsLinkedIn Sales NavigatorGongSlack
Geography supported
Global; strongest in US, EU, UK
Best fit
100–10,000 employees · Enterprise sales orgs
Editorial deep-dive

Read our full ranking of Sales Engagement Software

Outreach ranks #1 in our editorial review of 10 sales engagement software platforms. The deep-dive covers methodology, comparison tables, decision matrix, migration scoring, and FAQs.

Read the full ranking

Closest alternatives in Sales Engagement Software

#2
Salesloft
Salesforce-anchored mid-market sales engagement default.
★ 4.5 opaque
#3
Apollo.io
All-in-one sales intelligence + engagement at $79-$149/seat.
★ 4.7 public
#4
Groove (Clari)
Salesforce-native sales engagement (no sync architecture).
★ 4.6 opaque
Help the next buyer

Contribute your verified deal price

Pricing in B2B software is opaque because vendors want it that way. Verified buyer prices fix that, anonymously. Share what you actually paid for Outreach; we’ll add it to the verified pricing dataset on this page (with company size band only, no identifying details).

Submit anonymously