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Incident Management & On-Call Software · Rank #3 of 10

Opsgenie

Atlassian-bundled paging in managed decline.

By Atlassian Corporation · Founded 2012 · Sydney, Australia · public

Opsgenie was acquired by Atlassian in September 2018 for $295M and bundled with the Jira and Atlassian Cloud ecosystem. The product has historically been the second-tier alternative to PagerDuty with reasonable feature parity at meaningfully lower per-user pricing for Atlassian-anchored teams. The reality in 2026: Atlassian announced phased migration paths to Jira Service Management (JSM), and the standalone Opsgenie roadmap has visibly slowed since 2023. Opsgenie remains useful as a bundled alerting layer for teams already on JSM, but it is the textbook "managed decline" product in this category, buyers should weigh switching costs against the multi-year sunset risk. Not a 2026 default for new buyers; included here because of installed-base scale and continued Atlassian commitments.

Visit Opsgenie Vendor pricing Compare to incident.io
Best for

Atlassian-anchored teams already on Jira / JSM who want bundled alerting and accept the multi-year migration trajectory toward JSM.

Worst for

High-velocity software shops (incident.io wins on velocity), greenfield buyers (PagerDuty or incident.io for active roadmap), or any team uncomfortable with Atlassian sunset signals.

Vendor Trust Score

Is Opsgenie a trustworthy vendor?

6.9/10
Mixed
Pricing transparency
Published rates; no hidden fees
8.0
Contract fairness
Reasonable terms; no auto-renew traps
7.0
Incident response
How they handle outages and breaches
8.0
Post-acquisition behavior
Customer treatment after M&A or PE
5.5
Executive stability
Leadership churn over 24 months
7.0
Roadmap honesty
Public commitments held
6.0
Trust signal log
  • 2018-09-04
    Acquired by Atlassian for $295M
  • 2022-10-19
    Atlassian Cloud bundling announced; Opsgenie repositioned as part of JSM stack
  • 2024-06-15
    Standalone Opsgenie roadmap slowdown reported by customers; product team reorganization
  • 2025-03-22
    Atlassian announced phased migration paths to Jira Service Management
  • 2025-10-14
    Customer churn to incident.io and PagerDuty both accelerating
Vendor Trust is scored independently of product quality. A great product from an unfair vendor still earns a low trust score.
Review Intelligence

What 880 reviews actually say

Synthesized from G2, Capterra, Reddit, Trustpilot. Patterns >15% prevalence shown.

Last synthesized
2026-04-29

Praise patterns

  • Tight Atlassian (Jira) integration
    71% →
  • Mature alerting and on-call scheduling
    64% →
  • Cheaper per-user than PagerDuty
    51% →
  • Free tier valuable for small teams
    41% →

Complaint patterns

  • Atlassian sunset signals concerning
    64% ↑
  • Product velocity stalled since 2023
    51% ↑
  • No genuine AI-incident features
    47% ↑
  • Customer support quality declined post-Atlassian
    41% →
  • ChatOps integrations feel dated
    38% →
Sentiment trend (6 months)
68/100 -3 pts
12
01
02
03
04
05
Representative voices

  • “Opsgenie does the job, but every customer call now starts with "what is your migration path off?", Atlassian has telegraphed the JSM consolidation clearly enough that we are evaluating incident.io.”

    Platform Engineering Manager· G2 · 2026-03-22

Patterns are extracted from review corpus and human-verified. We surface trends, not anecdotes.
Verified Pricing

What buyers actually pay

142 anonymized deal disclosures · last updated 2026-04-30

Contribute your deal price
Company size Median annual
10-100 users $9,600
100-500 users $60,000
500+ users $192,000
Verified pricing is crowdsourced from buyers under anonymity guarantees. Vendor-listed prices are validated against actual deals quarterly.
Compliance & Security

Auto-verified certifications

Verified 2026-04-15
SOC 2 Type II
ISO 27001
HIPAA
GDPR
CCPA
PCI DSS
◐ FedRAMP In-Process

Editorial: Strengths

  • Tight integration with Jira, JSM, and Atlassian Cloud
  • Mature alerting and on-call scheduling
  • Per-user pricing meaningfully cheaper than PagerDuty
  • Strong existing customer base and integrations
  • Free tier for very small teams (up to 5 users)
  • Available in EU and US data residency

Editorial: Weaknesses

  • Atlassian announced migration paths to JSM; standalone roadmap slowing
  • Product velocity has stalled since 2023
  • Customer churn to incident.io and JSM both
  • No genuine AI-incident-response features yet (vs incident.io, PagerDuty)
  • ChatOps integrations feel dated
  • Brand momentum visibly faded post-2022

Key features & integrations

  • +Alert routing and escalation
  • +On-call scheduling
  • +Incident response basics
  • +Postmortem templates
  • +Status pages (via Statuspage.io, separately)
  • +Mobile apps
  • +Atlassian Cloud integration
  • +~200 integrations
200+ integrations
JiraJira Service ManagementConfluenceSlackMicrosoft TeamsDatadogNew RelicSplunkAWS CloudWatch
Geography supported
Global; data centers in US, EU, AU
Best fit
10–10,000 employees · Atlassian-anchored teams
Editorial deep-dive

Read our full ranking of Incident Management & On-Call Software

Opsgenie ranks #3 in our editorial review of 10 incident management & on-call software platforms. The deep-dive covers methodology, comparison tables, decision matrix, migration scoring, and FAQs.

Read the full ranking

Closest alternatives in Incident Management & On-Call Software

#2
incident.io
Modern AI-first incident response; fastest product velocity in category.
★ 4.8 public
#4
FireHydrant
Mid-market response orchestration with runbook depth.
★ 4.7 partial
#1
PagerDuty
Market leader on alert routing depth; enterprise default.
★ 4.5 public
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