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Conversation Intelligence Software · Rank #6 of 10

Fireflies.ai

AI meeting notes for sales + customer + general use at SMB pricing.

By Fireflies.ai · Founded 2016 · San Francisco, CA · private

Fireflies.ai is the AI meeting notes platform, founded 2016. The product covers meeting recording + transcription + AI summaries across general use cases (sales, customer success, internal meetings). Strengths: affordable pricing ($10-$39/seat/mo), strong fit for general meeting use beyond sales, and clean modern UX. Best fit for SMB sales + customer success teams + general meeting use cases. Trade-offs: not a fit for serious sales coaching (Gong/Avoma better), AI accuracy variable, and Support is hit-or-miss.

Visit Fireflies.ai Vendor pricing Compare to Avoma
Best for

SMBs and general meeting use (1-200 employees) wanting AI meeting notes across sales + customer success + internal meetings at affordable pricing.

Worst for

Serious sales coaching (Gong/Avoma better), enterprise scale (Gong better), or buyers needing deepest deal intelligence.

Vendor Trust Score

Is Fireflies.ai a trustworthy vendor?

8.1/10
High trust
Pricing transparency
Published rates; no hidden fees
8.5
Contract fairness
Reasonable terms; no auto-renew traps
8.0
Incident response
How they handle outages and breaches
7.5
Post-acquisition behavior
Customer treatment after M&A or PE
8.5
Executive stability
Leadership churn over 24 months
8.0
Roadmap honesty
Public commitments held
8.0
Trust signal log
  • 2024-04-22
    AI accuracy improvements rolled out; multi-language support expanded
Vendor Trust is scored independently of product quality. A great product from an unfair vendor still earns a low trust score.
Review Intelligence

What 580 reviews actually say

Synthesized from G2, Capterra, Reddit, Trustpilot. Patterns >15% prevalence shown.

Last synthesized
2026-04-29

Praise patterns

  • Affordable pricing
    87% →
  • Strong for general meeting use
    78% →
  • Clean modern UX
    71% →

Complaint patterns

  • Not a fit for serious sales coaching
    47% →
  • AI accuracy variable
    41% →
  • Coaching depth thin
    31% →
Sentiment trend (6 months)
85/100 +1 pts
11
12
01
02
03
04
Patterns are extracted from review corpus and human-verified. We surface trends, not anecdotes.
Verified Pricing

What buyers actually pay

187 anonymized deal disclosures · last updated 2026-04-30

Contribute your deal price
Company size Median annual
1-10 employees $0
10-50 employees $1,200
50-200 employees $4,560
Verified pricing is crowdsourced from buyers under anonymity guarantees. Vendor-listed prices are validated against actual deals quarterly.
Compliance & Security

Auto-verified certifications

Verified 2026-04-15
SOC 2 Type II
ISO 27001
HIPAA
GDPR
CCPA
PCI DSS
FedRAMP

Editorial: Strengths

  • Affordable pricing ($10-$39/seat/mo)
  • Works for general meeting use
  • Clean modern UX
  • Free tier available
  • 60+ integrations
  • Multi-language support

Editorial: Weaknesses

  • Not a fit for serious sales coaching
  • AI accuracy variable
  • Uneven support quality
  • Smaller integration ecosystem than Gong
  • Coaching depth thin

Key features & integrations

  • +Meeting recording + transcription
  • +AI meeting notes
  • +Topic detection
  • +CRM integration
  • +Multi-language support
  • +60+ integrations
  • +Mobile apps
60+ integrations
SalesforceHubSpotSlackMicrosoft TeamsZoomGoogle Meet
Geography supported
Global
Best fit
1–500 employees · SMB and general meeting use
Editorial deep-dive

Read our full ranking of Conversation Intelligence Software

Fireflies.ai ranks #6 in our editorial review of 10 conversation intelligence software platforms. The deep-dive covers methodology, comparison tables, decision matrix, migration scoring, and FAQs.

Read the full ranking

Closest alternatives in Conversation Intelligence Software

#5
Avoma
All-in-one CI + meeting notes + scheduling for SMB to mid-market.
★ 4.7 public
#7
Otter.ai
Cheapest credible AI meeting notes for solo and small team.
★ 4.4 public
#4
Clari Copilot
Mid-market value alternative to Gong (formerly Wingman).
★ 4.7 opaque
Help the next buyer

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Pricing in B2B software is opaque because vendors want it that way. Verified buyer prices fix that, anonymously. Share what you actually paid for Fireflies.ai; we’ll add it to the verified pricing dataset on this page (with company size band only, no identifying details).

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