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Video Conferencing · Rank #8 of 10

Dialpad Meetings

AI-anchored meetings that are strongest as part of the Dialpad UC suite.

By Dialpad, Inc. · Founded 2011 · San Ramon, CA · private

Dialpad Meetings is the meetings product within the broader Dialpad unified communications suite. Dialpad was founded 2011 and has positioned aggressively as the AI-anchored UC platform, Dialpad Ai (their AI engine) was launched well before Zoom AI Companion or Microsoft Copilot and remains a meaningful competitive differentiator. The product covers one-to-many meetings up to 150 participants, AI transcription and summarization (in real-time during the call, not after), AI-driven coaching and sentiment analysis, and tight integration with Dialpad Talk (UCaaS), Dialpad Contact Center, and Dialpad Sell. Strengths: best-in-class AI engine across meetings + calls + contact center (the integration is the moat), real-time transcription and summarization, strong fit as part of broader Dialpad UC consolidation, modern UX, founder-led culture, transparent SMB pricing, and meaningful compliance posture (SOC 2, HIPAA via BAA). Best fit for organizations consolidating into Dialpad UC (calls + meetings + messaging + contact center as one platform). Trade-offs: as a standalone meetings tool the value proposition is weaker than Zoom or Google Meet (the bundle is the moat), 150-participant cap is below Zoom and Teams large-meeting tiers, integration ecosystem narrower than Zoom or Microsoft Teams, and outside the Dialpad UC ecosystem the meetings product alone is rarely the right choice.

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Best for

Organizations consolidating into Dialpad UC (50-2,000 employees), calls, meetings, messaging, contact center as one AI-anchored platform.

Worst for

Standalone meetings buyers (Zoom or Google Meet better), Microsoft 365 enterprises (Teams bundle wins), buyers needing FedRAMP authorization (Zoom, Teams, Webex better), or large-meeting / webinar use cases.

Vendor Trust Score

Is Dialpad Meetings a trustworthy vendor?

7.9/10
Mixed
Pricing transparency
Published rates; no hidden fees
8.0
Contract fairness
Reasonable terms; no auto-renew traps
8.0
Incident response
How they handle outages and breaches
8.0
Post-acquisition behavior
Customer treatment after M&A or PE
8.0
Executive stability
Leadership churn over 24 months
8.0
Roadmap honesty
Public commitments held
7.5
Trust signal log
  • 2018-10-15
    Dialpad Ai launches; positions as AI-first UC platform years before Zoom AI Companion
  • 2021-12-15
    Series F raised $170M at $2.2B valuation
    Validates AI-first UC positioning during late-2021 SaaS market peak.
  • 2023-04-22
    Dialpad launches Ai Coach and Ai Recap across UC suite
  • 2024-09-22
    Dialpad Ai expansion across Meetings, Talk, Contact Center, Sell
  • 2025-09-22
    AI Voice Intelligence capabilities continue to lead category for real-time transcription and summarization
Vendor Trust is scored independently of product quality. A great product from an unfair vendor still earns a low trust score.
Review Intelligence

What 1,480 reviews actually say

Synthesized from G2, Capterra, Reddit, Trustpilot. Patterns >15% prevalence shown.

Last synthesized
2026-04-29

Praise patterns

  • Best-in-class AI engine across meetings + calls
    78% ↑
  • Real-time AI transcription and summarization
    71% ↑
  • Strong fit as part of Dialpad UC consolidation
    64% →
  • Modern UX
    51% →
  • Transparent SMB pricing
    41% →

Complaint patterns

  • Standalone meetings value weaker than UC bundle
    47% →
  • 150-participant cap below Zoom and Teams
    41% →
  • Integration ecosystem narrower than Zoom or Teams
    38% →
  • No FedRAMP authorization
    31% →
Sentiment trend (6 months)
82/100 +2 pts
12
01
02
03
04
05
Representative voices

  • “Dialpad as a standalone meetings tool is fine, it is not as good as Zoom for raw meetings. But Dialpad as a UC platform (calls + meetings + messaging + contact center, all with the same AI engine running across them) is genuinely differentiated. We replaced RingCentral with Dialpad UC and have not looked back.”

    IT Director, mid-market services· g2 · 2026-03-22

  • “Dialpad Ai for real-time transcription on sales calls is transformative. Our reps get coaching summaries within seconds of the call ending. The meetings product alone would not be the reason we picked Dialpad, the UC bundle and the AI engine are.”

    VP Revenue Operations· g2 · 2026-04-08

Patterns are extracted from review corpus and human-verified. We surface trends, not anecdotes.
Verified Pricing

What buyers actually pay

187 anonymized deal disclosures · last updated 2026-05-01

Contribute your deal price
Company size Median annual
10-50 employees $1,800
50-500 employees $14,400
500+ employees $96,000
Verified pricing is crowdsourced from buyers under anonymity guarantees. Vendor-listed prices are validated against actual deals quarterly.
Compliance & Security

Auto-verified certifications

Verified 2026-05-01
SOC 2 Type II
ISO 27001
HIPAA
GDPR
CCPA
PCI DSS
FedRAMP

Editorial: Strengths

  • Best-in-class AI engine across meetings + calls + contact center
  • Real-time AI transcription and summarization
  • Strong fit as part of Dialpad UC consolidation
  • Modern UX
  • Founder-led culture and AI-first positioning
  • Transparent SMB pricing
  • HIPAA via BAA at standard tiers

Editorial: Weaknesses

  • Standalone meetings value proposition weaker than the UC bundle
  • 150-participant cap below Zoom and Teams large-meeting tiers
  • Integration ecosystem narrower than Zoom or Teams
  • Outside Dialpad UC ecosystem rarely the right choice
  • Narrower customer base than category leaders
  • No FedRAMP authorization

Key features & integrations

  • +Real-time AI transcription and summarization
  • +AI-driven coaching and sentiment analysis
  • +Meetings up to 150 participants
  • +Native integration with Dialpad Talk (UCaaS)
  • +CRM integration (Salesforce, HubSpot, Zendesk)
  • +HIPAA via BAA at standard tiers
  • +Modern macOS and Windows desktop apps
  • +Mobile apps for iOS and Android
90+ integrations
SalesforceHubSpotZendeskMicrosoft 365Google WorkspaceSlack
Geography supported
Global; strongest in US, UK, Australia, Canada
Best fit
10–5,000 employees · SMB to mid-market organizations consolidating into Dialpad UC
Editorial deep-dive

Read our full ranking of Video Conferencing

Dialpad Meetings ranks #8 in our editorial review of 10 video conferencing platforms. The deep-dive covers methodology, comparison tables, decision matrix, migration scoring, and FAQs.

Read the full ranking

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