Retail, hospitality, healthcare, and services organisations (50-2,000 employees) with hourly workforces, active scheduling complexity, and predictive-scheduling-law exposure.
Restaurant-only operators wanting deep POS integration (7shifts is purpose-built), enterprise retail wanting AI-first labor forecasting (Legion stronger), or European multi-country deployments (Quinyx better fit).
Is Deputy a trustworthy vendor?
- 2018-03-22Series B of 300 million dollars led by IVP and OpenViewThe round predates the 2022-2024 valuation reset; the company has stayed heads-down on product execution since.
- 2024-09-15Founder Ashik Ahmed still serving as CEO 17 years inExecutive stability is unusual at this scale; product roadmap continuity has been a notable customer-cited strength.
- 2025-11-10Predictive scheduling compliance toolkit expanded for Chicago and Philadelphia fair-workweek ordinances
What 2,840 reviews actually say
Synthesized from G2, Capterra, Reddit, Trustpilot. Patterns >15% prevalence shown.
Praise patterns
- Cleanest mobile-first scheduling UX in mid-market band87% →
- Predictive scheduling compliance handled cleanly out of the box71% ↑
- Shift swap and open-shift-claim reduces manager workload64% →
- Payroll integrations actually work end-to-end51% →
Complaint patterns
- Per-employee pricing scales meaningfully past 500 employees47% ↑
- AI labor forecasting trails newer entrants41% ↑
- Reporting customisation limited at Premium tier31% →
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“We replaced spreadsheets and a dying scheduling tool with Deputy across 28 store locations and onboarding took two weeks. The mobile experience is what kept the team on board.”
Director of Operations, Specialty Retail· G2 · 2026-03-14
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“Predictive scheduling for Seattle and Oregon is real. Auto-flagging when a shift posts inside the protected window has saved us from real exposure.”
HR Director, Hospitality Group· Capterra · 2026-02-08
What buyers actually pay
287 anonymized deal disclosures · last updated 2026-05-01
| Company size | Median annual |
|---|---|
| 50-100 employees | $5,400 |
| 100-500 employees | $21,600 |
| 500-2,000 employees | $86,400 |
Auto-verified certifications
Editorial: Strengths
- Cleanest mobile-first scheduling UX in the mid-market band
- Mature 17-year track record with founder still as CEO
- Deep predictive scheduling compliance (NYC, Seattle, SF, Oregon, Chicago, Philadelphia)
- Broad payroll integrations (ADP, Gusto, Rippling, Xero, QuickBooks, Paychex)
- Labor-cost-vs-sales forecasting holds up at scale
- Strong biometric and PIN clock-in with photo verification
- Native shift swap and open-shift-claim flows
Editorial: Weaknesses
- Per-employee pricing scales meaningfully past 500 employees
- AI labor forecasting trails Legion and Quinyx
- European footprint lighter than Quinyx for multi-country
- Reporting customisation limited at standard tier
- Some advanced compliance gated to Enterprise tier
Key features & integrations
- +Mobile-first scheduling (web, iOS, Android)
- +Time and attendance with biometric, PIN, and photo verification
- +Labor forecasting against sales or footfall
- +Predictive scheduling compliance toolkit
- +Shift swap and open-shift-claim
- +Leave management
- +News feed and team comms
- +Payroll export to 30-plus systems
Read our full ranking of Workforce Management
Deputy ranks #1 in our editorial review of 10 workforce management platforms. The deep-dive covers methodology, comparison tables, decision matrix, migration scoring, and FAQs.
Read the full rankingClosest alternatives in Workforce Management
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