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Conversation Intelligence Software · Rank #8 of 10

CallMiner

Enterprise customer support call analytics for contact centers.

By CallMiner, Inc. · Founded 2002 · Waltham, MA · private

CallMiner is the enterprise customer support call analytics platform, founded 2002. The product covers customer call recording, transcription, sentiment analysis, and quality monitoring, distinct from sales-focused CI tools. Strengths: deepest customer support call analytics, enterprise contact center integration, and strong fit for 100+ agent contact centers. Trade-offs: not a sales tool (use Gong/Chorus for sales), pricing meaningful (call-for-quote), and UX dated vs modern CI tools.

Visit CallMiner Vendor pricing Compare to Otter.ai
Best for

Enterprise contact centers (100-10,000 agents) needing deep customer support call analytics, sentiment analysis, and quality monitoring.

Worst for

Sales coaching (Gong/Chorus better), SMBs (CallMiner overkill), or buyers wanting modern UX.

Vendor Trust Score

Is CallMiner a trustworthy vendor?

7.3/10
Mixed
Pricing transparency
Published rates; no hidden fees
5.5
Contract fairness
Reasonable terms; no auto-renew traps
7.5
Incident response
How they handle outages and breaches
7.5
Post-acquisition behavior
Customer treatment after M&A or PE
8.0
Executive stability
Leadership churn over 24 months
8.5
Roadmap honesty
Public commitments held
7.0
Trust signal log
  • 2024-04-22
    Enterprise contact center leadership maintained
Vendor Trust is scored independently of product quality. A great product from an unfair vendor still earns a low trust score.
Review Intelligence

What 380 reviews actually say

Synthesized from G2, Capterra, Reddit, Trustpilot. Patterns >15% prevalence shown.

Last synthesized
2026-04-29

Praise patterns

  • Deepest customer support analytics
    84% →
  • Enterprise contact center integration
    71% →
  • 20+ year track record
    64% →

Complaint patterns

  • Not a sales tool
    51% →
  • UX dated vs modern CI
    47% ↑
  • Implementation heavy
    41% →
Sentiment trend (6 months)
76/100 0 pts
11
12
01
02
03
04
Patterns are extracted from review corpus and human-verified. We surface trends, not anecdotes.
Verified Pricing

What buyers actually pay

87 anonymized deal disclosures · last updated 2026-04-30

Contribute your deal price
Company size Median annual
100-500 agents $84,000
500-5,000 agents $240,000
Verified pricing is crowdsourced from buyers under anonymity guarantees. Vendor-listed prices are validated against actual deals quarterly.
Compliance & Security

Auto-verified certifications

Verified 2026-04-15
SOC 2 Type II
ISO 27001
HIPAA
GDPR
CCPA
PCI DSS
FedRAMP

Editorial: Strengths

  • Deepest customer support call analytics
  • Enterprise contact center integration
  • 20+ year track record
  • Built for 100+ agent contact centers
  • Sentiment + quality monitoring
  • Mature compliance features

Editorial: Weaknesses

  • Not a sales tool
  • Pricing meaningful
  • UX dated vs modern CI
  • Slower roadmap than the modern alternatives
  • Implementation heavy

Key features & integrations

  • +Call recording + transcription (customer support)
  • +Sentiment analysis
  • +Quality monitoring
  • +Agent coaching workflows
  • +Real-time + post-call
  • +60+ integrations
60+ integrations
Salesforce Service CloudZendeskGenesysNICE
Geography supported
Global; strongest in US, UK
Best fit
100–10,000+ employees · Enterprise contact centers
Editorial deep-dive

Read our full ranking of Conversation Intelligence Software

CallMiner ranks #8 in our editorial review of 10 conversation intelligence software platforms. The deep-dive covers methodology, comparison tables, decision matrix, migration scoring, and FAQs.

Read the full ranking

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Help the next buyer

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Pricing in B2B software is opaque because vendors want it that way. Verified buyer prices fix that, anonymously. Share what you actually paid for CallMiner; we’ll add it to the verified pricing dataset on this page (with company size band only, no identifying details).

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